respond-io

Faites fonctionner WhatsApp pour votre entreprise - pas l'inverse.</p><p>Fais du marketing, vends et offres un support sur le canal de messagerie le plus populaire au monde. Atteignez vos clients où ils passent le plus de temps.</p><p>Utilisez l'API WhatsApp pour :</p><p><strong>Capture</strong></p><ul><li>Générer des prospects en ligne via des publicités cliquer-to-chat, des sites web, des widgets de chat et des réseaux sociaux</li><li>Capturez des prospects hors ligne avec des codes QR</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Suivre les contacts</a> pour de meilleurs suivi et synchroniser avec votre CRM comme une seule source de vérité</li></ul><p><strong>Convertis</strong></p><ul><li>Utiliser plusieurs utilisateurs : assigner des conversations par disponibilité ou par expertise aux meilleurs agents</li><li>Se connecter avec les clients par chat ou <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - le tout à partir d'une seule boîte de réception</li><li>Automatiser les tâches comme les salutations, les qualifications des leaders, les FAQs et plus encore avec les workflows et les AI</li></ul><p><strong>Rends</strong></p><ul><li>Diffuser des promotions, des newsletters et des offres de vente incitative</li><li>Envoyer des rappels et des sondages pour tenir les clients engagés et informés</li><li>Soutenez mieux les clients avec un aperçu des conversations et de la performance des agents</li></ul><p>[Comprendre <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-kkxo5ul0tk"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"gb2d74cto1"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilise des équipes d'agents multiples pour communiquer avec ton audience, générer des pistes et établir des relations clients durables. Supporte, vends et commercialise sur l'un des canaux de messagerie les plus populaires au monde.</p><ul id=\"\"><li id=\"\">Gère les conversations entrantes - accueille les clients, fais-leur savoir si tu es absent ou envoie-les au bon agent ou département</li><li id=\"\">Réponds aux chats - transfère les clients, crée des tickets de support ou soumets les commandes qu'ils passent</li><li id=\"\">Supervision des conversations et rapports - analyse la performance de tes agents, obtient une visibilité totale sur leurs conversations et interviens à tout moment</li><li id=\"\">Marketing sur Facebook Messenger - réponds aux campagnes publicitaires, nurture tes leads, envoie des messages de paniers abandonnés, des newsletters et propose des services additionnels.</li><li id=\"\">Analyse des performances marketing - détermine l'efficacité de tes campagnes et décide comment les améliorer.</li><li id=\"\">Notifications transactionnelles - envoie des rappels de rendez-vous, des reçus de paiement et des mises à jour de livraison à tes clients</li><li id=\"\">Mise en œuvre des processus métier - fais en sorte que Facebook Messenger fonctionne pour ton entreprise et non l'inverse</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connecte tes pages Facebook et discute sur Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-fkbkgset81e"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"0emjyml52dpe"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilise des équipes de plusieurs agents pour communiquer avec tes clients sur Instagram. Tire parti de sa grande popularité pour engager, vendre et soutenir les clients sur le canal de messagerie.</p><ul id=\"\"><li id=\"\">Gérer les conversations entrantes - accueille les clients, informe-les si tu es absent ou envoie-les au bon agent ou au bon département</li><li id=\"\">Réponds aux chats - transfère les clients, crée des tickets de support ou soumets les commandes qu'ils passent</li><li id=\"\">Supervision et reporting des conversations - analyse la performance de tes agents, sois complètement visible sur leurs conversations et interviens à tout moment<br></li><li id=\"\">Marketing sur Instagram - réponds aux campagnes publicitaires, nourris tes leads, envoie des messages de panier abandonné, des newsletters et propose des services supplémentaires</li><li id=\"\">Mise en œuvre des processus d'affaires - fais en sorte qu'Instagram fonctionne pour ton entreprise et non l'inverse.</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connecte un compte professionnel Instagram pour discuter sur Instagram."],"blocks":[1,[[0,{"id":[0,"builder-pixel-udr3cif18ea"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738575994525],"firstPublished":[0,1731493227781],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"rqvfm1wne7f"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731549601707],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"name":[0,"Webchat"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"kind":[0,"data"],"hasLinks":[0,false]}],"variations":[0,{}],"lastUpdated":[0,1737444025632],"firstPublished":[0,1731551644220],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"name":[0,"Webchat"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"slug":[0,"webchat"],"hidden":[0,true],"contents":[0,"<p></p>\n"],"image":[0,"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F8a6a2b129f88460f86ed1fd1068a779a"],"description":[0," Ajoute notre plugin de Web Chat à ton site."],"blocks":[1,[[0,{"id":[0,"builder-pixel-32zn0w1eu0q"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"e1aseugkour"]}]}]}]]],"logo":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/39Yb7Pq9TRphoqlxG6oZDO/8e059fe3ff3e6d82cda89af5395e87c1/logo-pragamedica.svg"],"website":[0,"https://www.pragamedica.com/"],"location":[0,"Czech Republic"],"useCases":[1,[]],"solutions":[1,[[0,{"solution":[0,"Gained lead contact data by switching to WhatsApp API from webchat"]}],[0,{"solution":[0,"Integrated WhatsApp API with CRM via HTTP requests and webhooks"]}],[0,{"solution":[0,"Used AI to filter out spam leads"]}],[0,{"solution":[0,"Reduced response times with AI agent "]}]]],"metrics":[1,[[0,{"results":[0,"more leads recovered"],"metric":[0,"70%"]}],[0,{"metric":[0,"97%"],"results":[0,"of spam filtered out"]}],[0,{"results":[0,"reduction in first response times"],"metric":[0,"50%"]}]]],"personInCharge":[0,"David Fiala, Co-founder of Praga Medica"],"goals":[1,[[0,{"goal":[0,"Integrate data from conversations with CRM"]}],[0,{"goal":[0,"Reengage leads from chats"]}],[0,{"goal":[0,"Reduce spam so consultants can focus on qualified leads"]}],[0,{"goal":[0,"Convert more leads by reducing response times"]}]]],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/customer-stories-item?apiKey=11f7a662b80a4675973850b067c01fa5&limit=3&fields=data.industry.value.data.name,data.slug,data.title,data.heroImage,data.cta.subHeading,data.useCases&includeRefs=true&sort.lastUpdated=-1&query.data.slug.$ne=praga-medica-recovers-70-percent-more-leads"],"key":[0,"relatedCustomerStories"]}]]],"seoMeta":[0,{"description":[0,"Learn how medical tourism facilitator Praga Medica slashed response times, eliminated spam and reengaged leads with respond.io."],"title":[0,"Praga Medica Recovers 70% More Leads with WhatsApp + respond.io"]}]}],"lang":[0,"fr"]}" ssr="" client="load" opts="{"name":"BuilderContent","value":true}" await-children="">

Healthcare

Praga Medica Recovers 70% More Global Leads with WhatsApp + respond.io

David Fiala, Co-founder of Praga Medica
Praga Medica Recovers 70% More Leads with WhatsApp + respond.io
70%
more leads recovered
97%
of spam filtered out
50%
reduction in first response times

Objectifs

  • Integrate data from conversations with CRM
  • Reengage leads from chats
  • Reduce spam so consultants can focus on qualified leads
  • Convert more leads by reducing response times

Solution

  • Gained lead contact data by switching to WhatsApp API from webchat
  • Integrated WhatsApp API with CRM via HTTP requests and webhooks
  • Used AI to filter out spam leads
  • Reduced response times with AI agent

Praga Medica is a Prague‑based medical tourism facilitator that organizes vision‑correction, plastic‑surgery, dentistry and other procedures for international patients. Its team of consultants advise potential patients on treatments and arrange to meet them on arrival. WhatsApp has proven to be a crucial channel for smooth global communication.

The problem

In the past, Praga Medica primarily did business over email. Leads would express interest via a contact form on the website and consultants would send all brochures and documents in an email. The consultants preferred this method as contacts who went to the trouble to communicate via email tended to be genuine leads. However, this also meant missed opportunities as the manual process made it difficult for potential customers to get a timely response.

David Fiala, the co-founder and managing director, saw webchat as an option to streamline engagement and adopted this as a channel using another solution, Chatra, in 2018. However, the consultants considered webchat a waste of time as they received high volumes of spam and low quality leads. As consultants deprioritized this channel, genuine leads dropped off when they did not receive a timely response, and there was no way to track or reengage them.

Fiala then observed that other businesses were using WhatsApp to chat with leads and customers. When leads contact them through WhatsApp, their phone numbers are instantly captured, so it’s easy to get back in touch with them. At first, Praga Medica implemented the WhatsApp Business App, but with consultants using individual WhatsApp accounts, it was a challenge to delegate leads and track response times. WhatsApp was also incompatible with Chatra, so it could not be integrated into webchat.

Manual entry of lead data in their CRM was another challenge. With email and Chatra, consultants spent valuable time consolidating information from email and webchat to update the CRM.

The respond.io solution

Fiala understood that WhatsApp API would help solve the problem of uniting WhatsApp conversations in a single inbox for management and tracking. He looked for a WhatsApp API solution that would integrate with their CRM and chose respond.io because it met all the business’s requirements.

Capture lead contact data with every chat

With webchat, there was no way to capture a lead’s contact data other than asking for a phone number or email. If a consultant didn’t engage with the lead immediately, the lead would drop off and the business couldn’t contact them again. Praga Medica connected respond.io to WhatsApp API and began using WhatsApp as the primary contact channel, installing a WhatsApp webchat widget.

Praga Medica uses an industry-specific CRM, so not every platform can easily integrate with it. With respond.io, the business was able to use webhooks and HTTP requests to sync data seamlessly.

When a lead comes in through WhatsApp, their phone number is saved in respond.io and sent to the CRM, so consultants can follow up easily. The business also connected webchat to respond.io, and while it’s still necessary to ask for contact details, automation workflows now do this if a consultant is unavailable.

With Chatra, live chat was a side channel nobody loved. With respond.io, everything is centralized around WhatsApp, and consultants finally care about it. - David Fiala, Co-founder of Praga Medica

Reduce spam by using AI to collect information and qualify leads

Consultants were reluctant to use webchat as a channel because of the high volume of spam that came in. Rather than providing advice to genuine patients, they were wasting valuable time answering inquiries that went nowhere.

Praga Medica set up an AI Agent in respond.io to collect information from all contacts and filter out spam. Only qualified leads will be routed to a human agent. Now, consultants understand the value of chat as conversations coming in from WhatsApp are turning into paying customers.

Convert more leads by responding faster

The AI Agent workflows have also helped convert potential patients faster by delivering instant replies to incoming inquiries, even outside of working hours as their global customers are in different time zones. This ensures that leads are engaged the moment they reach out, increasing the likelihood they stay in the funnel.

With Respond AI handling routine questions, and WhatsApp giving us direct access to phone numbers, everything clicked—our consultants could focus on high-quality leads that were far more likely to convert into paying customers. - David Fiala

Image of doctor speaking with a patient

The results

By switching from webchat to WhatsApp and unifying all conversations on respond.io, Praga Medica captured 70% more lead contact data, making it easier to follow up and convert prospects. Respond.io’s AI-powered workflows also helped them filter out 97% of spam, allowing consultants to spend their time with real customers instead of irrelevant messages.

Most impressively, the business achieved a 50% reduction in first response times, resulting in faster lead engagement and improved chances of conversion. With consultants now fully onboarded and trained to use respond.io, Praga Medica has a streamlined communication process that supports long-term growth.

Want to achieve similar results for your business? Contact us for a free consultation today!

Praga Medica Recovers 70% More Leads with WhatsApp + respond.io
🌐 Site Web

https://www.pragamedica.com/

📍 Localisation
Czech Republic
⚡️ Industrie
Healthcare
🛠️ Channels
integrations
integrations
integrations
integrations
Histoires liées 👩‍💻
Comment Homage a réalisé une augmentation de 9 % du succès des visites de soin grâce à l'automatisation de Respond.io
Healthcare
Comment Homage a réalisé une augmentation de 9 % du succès des visites de soin grâce à l'automatisation de Respond.io
Comment TRS.INK a utilisé Viber pour atteindre 132 000 citoyens lors de la réponse Covid-19 dans les Balkans occidentaux.
Healthcare
Comment TRS.INK a utilisé Viber pour atteindre 132 000 citoyens lors de la réponse Covid-19 dans les Balkans occidentaux.
Comment Golden Luxe profite d'une expérience de messagerie 20 fois plus stable avec respond.io
eCommerce & Retail
Comment Golden Luxe profite d'une expérience de messagerie 20 fois plus stable avec respond.io