respond-io

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-9qc9gcadex"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"akvvhr1tlel"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Facebook Messenger work for your business and not the other way round</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connect your Facebook pages and chat over Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-wpv2zr4h6jp"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"brntcep9oki"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time<br></li><li id=\"\">Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Business process implementation - make Instagram work for your business and not the other way round</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connect an Instagram Business Account to chat over Instagram."],"blocks":[1,[[0,{"id":[0,"builder-pixel-ilu3585sy4k"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738575994525],"firstPublished":[0,1731493227781],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"7pfrz181qy"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"46015f52e42a4832b72004961adff328"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493167552],"id":[0,"46015f52e42a4832b72004961adff328"],"name":[0,"Telegram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"hasLinks":[0,false]}],"data":[0,{"updatedOn":[0,1720098103000],"headerColor":[0,"#ebf2ff"],"description":[0,"Connect a Telegram Bot to chat over Telegram."],"learnMore":[0,"https://respond.io/blog/telegram-for-business"],"hidden":[0,false],"documentation":[0,"https://help.respond.io/channels/telegram"],"categories":[1,[[0,"Messaging Channels"]]],"publisherName":[0,"Telegram"],"sortByGroup":[0,7],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f59c_Logo-Telegram.svg"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Telegram"],"fetchUrls":[1,[[0,{"key":[0,"suggestedIntegrations"],"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"]}]]],"group":[0,"Channels-1"],"connect":[0,"https://app.respond.io/space/settings/channels"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Telegram Marketing - nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Telegram work for your business and not the other way round</li></ul>"],"slug":[0,"telegram"],"createdDate":[0,1616057077000],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"blocks":[1,[[0,{"id":[0,"builder-pixel-310xsvlxs66"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576243808],"firstPublished":[0,1731493228011],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"o9cdnvtvsd"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731549601707],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"name":[0,"Webchat"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"kind":[0,"data"],"hasLinks":[0,false]}],"variations":[0,{}],"lastUpdated":[0,1737444025632],"firstPublished":[0,1731551644220],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"name":[0,"Webchat"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"slug":[0,"webchat"],"hidden":[0,true],"contents":[0,"<p></p>\n"],"image":[0,"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F8a6a2b129f88460f86ed1fd1068a779a"],"description":[0," Add our Web Chat plugin to your Website."],"blocks":[1,[[0,{"id":[0,"builder-pixel-ap0iqd2f5p"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"qmx7hcftltg"]}]}]}]]],"content":[0,"<p>SchuVar Tours is a wholesale travel agency with eight branches across Nicaragua, offering local and international travel services. Its skilled team of agents guide clients through every step to book their perfect vacation. Their mission: To design dream trips and become the leading travel agency in and beyond Nicaragua through trust, innovation, and top-tier service.</p><h2>The problem</h2><p>SchuVar Tours had all the ingredients for success—a massive Facebook following of over 100,000, compelling Meta ads, and a clear call to action: <em>Message us on WhatsApp to book your trip.</em> Leads flowed in steadily, curious travelers eager to discover their next getaway. But without a lead management system in place, the business struggled to engage leads while interest was high.</p><p>With agents spread out across branches and handling multiple channels, leads often went overlooked or were left hanging for hours or days. There was no clear assignment process, so agents simply had to pick up the leads that they saw. This meant missed opportunities as prospects who received slow replies or none at all went elsewhere.</p><p>The business wanted to close more deals, faster, while keeping agents aligned on priorities and evenly distributing the workload.</p><h2>The respond.io solution</h2><p>SchuVar Tours decided to try respond.io as a way to bring conversations from multiple channels into a single inbox, improve lead follow-ups and turn leads into paid bookings.</p><p>It connected all its channels, including <a href=https://respond.io/"https://respond.io/blog/whatsapp-business-api/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp API</a>, Facebook Messenger, Instagram, Telegram, email and webchat to respond.io to get all contacts and conversations in one place. By leveraging automation, it streamlined the entire customer journey and increased conversions. Here’s how they did it.</p><h3>Collaborate more effectively with a team inbox</h3><p>First of all, uniting agents across branches and channels into a <a href=https://respond.io/"https://respond.io/blog/whatsapp-team-inbox/" rel=\"noopener noreferrer\" target=\"_blank\">single team inbox</a> with respond.io made it easier to organize customer communication. There was no need for agents to juggle multiple apps or wonder who was handling what conversation.</p><p>Internal comments also helped agents stay aligned on context when handing over a conversation or if they need to ask advice from a supervisor.</p><h3>Streamline the booking process with automated replies</h3><p>To ensure leads aren’t kept waiting and to speed up the booking process, SchuVar Tours set up <a href=https://respond.io/"https://respond.io/blog/whatsapp-automation/" rel=\"noopener noreferrer\" target=\"_blank\">automated responses</a> with respond.io’s Workflows. The auto replies collect basic information about the lead’s interests and inform them about agent availability, saving agents time and managing customer expectations.</p><h3>Auto-assign conversations to agents for faster service</h3><p>After gathering information, the lead is then automatically assigned to the next available agent. The business uses a round-robin format to assign customers to available agents in turn so the workload is evenly distributed.</p><p>With this system in place, agents can respond promptly and focus on closing deals.</p><h3>Scale meta click to chat ads to increase new leads</h3><p>With more efficient processes in place, SchuVar Tours had the capacity to handle more leads, so it ramped up its advertising, tripling the number of leads it receives via paid ads.</p><p>Respond.io integrates with Meta <a href=https://respond.io/"https://respond.io/blog/click-to-chat-ads/" rel=\"noopener noreferrer\" target=\"_blank\">click to chat ads</a> so all ad responses indicate which channel and ad the conversation came from, showing which ads are attracting quality leads. With reports and analytics, the business can measure ad performance to ensure all marketing investments translate into revenue impact.</p><h3>Implement lead status tracking through the funnel</h3><p>Additionally, respond.io’s Lifecycle feature enables SchuVar Tours to manage each lead throughout the entire customer journey, so agents get instant context on each customer and can prioritize those with high intent.</p><p>For instance, they recognize a lead who has received a quote is closer to purchase than a lead sending a first inquiry, so they attend to the former first. As a result, they have shortened their sales cycles for faster bookings.</p><p>Once the customer makes a payment, the agent updates their status accordingly. This makes it easy for the business to track the number and speed of deals closed. It also helps identify existing customers, who are later retargeted with <a href=https://respond.io/"https://respond.io/blog/whatsapp-bulk-message/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp promotional broadcasts</a>.</p><blockquote><em>”Thanks to respond.io, at SchuVar Tours, we optimized our internal organization, reduced response times, and improved the customer experience with more efficient management based on accurate metrics.” -</em> Esmeralda Sevilla, Deputy Manager of SchuVar Tours</blockquote><p><img src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?fm=jpg&amp;q=80&amp;w=640\%22 alt=\"Image of a group of tourists\" height=\"811\" width=\"1548\"></p><h2>The results</h2><p>By streamlining its sales process and gaining full visibility of the customer journey—from chat initiation to payment—SchuVar Tours has reduced delays and increased conversions for a <strong>60% faster sales cycle</strong>.</p><p>Since implementing respond.io, SchuVar Tours has improved response times by automating customer detail collection and prioritizing high-intent leads. Agents are collaborating efficiently in respond.io’s team inbox so no lead goes overlooked and everyone has full context. This has resulted in a <strong>nearly 100% follow-up rate</strong>.</p><p>As the business now has the capacity to manage higher volumes of ads, it’s been able to scale its click to chat ads and generate <strong>40% of its leads from paid ads</strong>, a 3x increase over three months. These improvements have transformed SchuVar Tours’ sales operations—turning what was once a fragmented, manual process into a high-performing, scalable engine for growth.</p><p>Want to see similar success for your business? <a href=https://respond.io/"https://respond.io/demo/" rel=\"noopener noreferrer\" target=\"_blank\">Contact us for a free consultation</a> today.</p>"],"industry":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"d9b7999696e34493b6dba443227a7ab2"],"model":[0,"industry"],"value":[0,{"createdDate":[0,1750925902124],"id":[0,"d9b7999696e34493b6dba443227a7ab2"],"name":[0,"Travel Agency & Tour Operator"],"modelId":[0,"88c41186c9384eca867e5da4e6337e89"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"],"lastPreviewUrl":[0,""]}],"query":[1,[]],"data":[0,{"name":[0,"Travel Agency & Tour 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Platform"],"connect":[0,"https://app.respond.io/space/settings/channels"],"learnMore":[0,"https://respond.io/blog/whatsapp-business-api"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f607_Logo-Whatsapp.svg"],"createdDate":[0,1616056866000],"categories":[1,[[0,"Messaging Channels"],[0,"WhatsApp"]]],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"sortByGroup":[0,1],"headerColor":[0,"#d6ffeb"],"description":[0,"Connect a WhatsApp Business Platform account to chat over WhatsApp."],"hidden":[0,false],"documentation":[0,"https://help.respond.io/whatsapp/whatsapp-api-quick-start"],"publisherName":[0,"Meta"],"group":[0,"Channels-1"],"slug":[0,"whatsapp"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"contents":[0,"<p><strong>WhatsApp Business Platform (API) on respond.io</strong></p><p><a href=https://respond.io/"https://respond.io/blog/respondio-is-now-a-whatsapp-business-solution-provider/" rel=\"noopener noreferrer\" target=\"_blank\">Official Meta partner</a>, no setup fees or message markups and all the latest features including <a href=https://respond.io/"https://respond.io/blog/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp Business Calling API</a></p><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1bc2556f42844939a8ea443d645ec706/">

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-9qc9gcadex"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"akvvhr1tlel"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Facebook Messenger work for your business and not the other way round</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connect your Facebook pages and chat over Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-wpv2zr4h6jp"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"brntcep9oki"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time<br></li><li id=\"\">Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Business process implementation - make Instagram work for your business and not the other way round</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connect an Instagram Business Account to chat over Instagram."],"blocks":[1,[[0,{"id":[0,"builder-pixel-ilu3585sy4k"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738575994525],"firstPublished":[0,1731493227781],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"7pfrz181qy"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731549601707],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"name":[0,"Webchat"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"kind":[0,"data"],"hasLinks":[0,false]}],"variations":[0,{}],"lastUpdated":[0,1737444025632],"firstPublished":[0,1731551644220],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"name":[0,"Webchat"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"slug":[0,"webchat"],"hidden":[0,true],"contents":[0,"<p></p>\n"],"image":[0,"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F8a6a2b129f88460f86ed1fd1068a779a"],"description":[0," Add our Web Chat plugin to your Website."],"blocks":[1,[[0,{"id":[0,"builder-pixel-ap0iqd2f5p"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"qmx7hcftltg"]}]}]}]]],"website":[0,"https://www.pragamedica.com/"],"useCases":[1,[]],"contentfulReference":[0,"681BMaY7O45rHGEaAA0WF1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/customer-stories-item?apiKey=11f7a662b80a4675973850b067c01fa5&limit=3&fields=data.industry.value.data.name,data.slug,data.title,data.heroImage,data.cta.subHeading,data.useCases&includeRefs=true&sort.lastUpdated=-1&query.data.slug.$ne=praga-medica-recovers-70-percent-more-leads"],"key":[0,"relatedCustomerStories"]}]]],"slug":[0,"praga-medica-recovers-70-percent-more-leads"],"industry":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"e628d3d5f52c4412bfa7b69f9e6904b5"],"model":[0,"industry"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731407566092],"id":[0,"e628d3d5f52c4412bfa7b69f9e6904b5"],"name":[0,"Healthcare"],"modelId":[0,"88c41186c9384eca867e5da4e6337e89"],"meta":[0,{}],"variations":[0,{}],"lastUpdated":[0,1731408621465],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"published":[0,"published"],"firstPublished":[0,1731408623654],"data":[0,{"updatedOn":[0,1673406467000],"name":[0,"Healthcare"],"createdDate":[0,1673406347000],"slug":[0,"healthcare"],"state":[0,{"translation":[0,{}],"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}]}],"blocks":[1,[[0,{"id":[0,"builder-pixel-s45l2panpyh"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"fmrtiog10cb"]}]}],"content":[0,"<p>Praga Medica is a <a \n href=https://respond.io/"https://www.pragamedica.com//"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Prague‑based medical tourism facilitator</a> that organizes vision‑correction, plastic‑surgery, dentistry and other procedures for international patients. Its team of consultants advise potential patients on treatments and arrange to meet them on arrival. WhatsApp has proven to be a crucial channel for smooth global communication.</p><h2>The problem</h2><p>In the past, Praga Medica primarily did business over email. Leads would express interest via a contact form on the website and consultants would send all brochures and documents in an email. The consultants preferred this method as contacts who went to the trouble to communicate via email tended to be genuine leads. However, this also meant missed opportunities as the manual process made it difficult for potential customers to get a timely response.</p><p>David Fiala, the co-founder and managing director, saw webchat as an option to streamline engagement and adopted this as a channel using another solution, Chatra, in 2018. However, the consultants considered webchat a waste of time as they received high volumes of spam and low quality leads. As consultants deprioritized this channel, genuine leads dropped off when they did not receive a timely response, and there was no way to track or reengage them.</p><p>Fiala then observed that other businesses were using WhatsApp to chat with leads and customers. When leads contact them through WhatsApp, their phone numbers are instantly captured, so it’s easy to get back in touch with them. At first, Praga Medica implemented the WhatsApp Business App, but with consultants using individual WhatsApp accounts, it was a challenge to delegate leads and track response times. WhatsApp was also incompatible with Chatra, so it could not be integrated into webchat.</p><p>Manual entry of lead data in their CRM was another challenge. With email and Chatra, consultants spent valuable time consolidating information from email and webchat to update the CRM.</p><h2>The respond.io solution</h2><p>Fiala understood that WhatsApp API would help solve the problem of uniting WhatsApp conversations in a single inbox for management and tracking. He looked for a WhatsApp API solution that would integrate with their CRM and chose respond.io because it met all the business’s requirements.</p><h3>Capture lead contact data with every chat</h3><p>With webchat, there was no way to capture a lead’s contact data other than asking for a phone number or email. If a consultant didn’t engage with the lead immediately, the lead would drop off and the business couldn’t contact them again. Praga Medica connected respond.io to <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-business-api/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp API</a> and began using WhatsApp as the primary contact channel, installing a <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-webchat/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp webchat widget</a>.</p><p>Praga Medica uses an industry-specific CRM, so not every platform can easily integrate with it. With respond.io, the business was able to use webhooks and HTTP requests to sync data seamlessly.</p><p>When a lead comes in through WhatsApp, their phone number is saved in respond.io and sent to the CRM, so consultants can follow up easily. The business also connected webchat to respond.io, and while it’s still necessary to ask for contact details, automation workflows now do this if a consultant is unavailable.</p><blockquote><p>“<i>With Chatra, live chat was a side channel nobody loved. With respond.io, everything is centralized around WhatsApp, and consultants finally care about it.</i>”<i> </i>- David Fiala, Co-founder of Praga Medica</p></blockquote><h3>Reduce spam by using AI to collect information and qualify leads</h3><p>Consultants were reluctant to use webchat as a channel because of the high volume of spam that came in. Rather than providing advice to genuine patients, they were wasting valuable time answering inquiries that went nowhere.</p><p>Praga Medica set up an AI Agent in respond.io to <a \n href=https://respond.io/"https://respond.io/help/convert-leads/how-to-automate-contact-information-collection-with-ai/"/n target=\"_blank\"\n rel=\"noopener \"\n >collect information from all contacts</a> and filter out spam. Only qualified leads will be routed to a human agent. Now, consultants understand the value of chat as conversations coming in from WhatsApp are turning into paying customers.</p><h3>Convert more leads by responding faster</h3><p>The AI Agent workflows have also helped convert potential patients faster by <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-automation#toc-5\"\n target=\"_blank\"\n rel=\"noopener \"\n >delivering instant replies to incoming inquiries</a>, even outside of working hours as their global customers are in different time zones. This ensures that leads are engaged the moment they reach out, increasing the likelihood they stay in the funnel.</p><blockquote><p><i>“With Respond AI handling routine questions, and WhatsApp giving us direct access to phone numbers, everything clicked—our consultants could focus on high-quality leads that were far more likely to convert into paying customers.” -</i> David Fiala</p></blockquote>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"2064\"\n height=\"1081\"\n alt=\"Image of doctor speaking with a patient\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.9093432007400555;\"\n />\n </picture>\n <h2>The results</h2><p>By switching from webchat to WhatsApp and unifying all conversations on respond.io, Praga Medica captured <b>70% more lead contact data</b>, making it easier to follow up and convert prospects. 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Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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All classes are conducted in students’ homes or online, so the sales process is managed entirely online or over WhatsApp.</p><h2>The problem</h2><p>GETUTOR relies on a small team of agents to answer parents’ inquiries and match them with a suitable tutor based on their unique preferences and requirements. With a high volume of inquiries coming in, it was easy to overlook conversations, leading to missed sales opportunities.</p><p>Jedi Hui, the owner and founder of GETUTOR, wanted a <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-business-api/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp API</a> solution to prioritize messages and speed up the booking process with automation. He signed up for an annual subscription to Sleekflow as it promised advanced AI and automation features.</p><p>Unfortunately, Sleekflow did not live up to expectations. Even setting up a basic WhatsApp template message was impossible after three weeks of failed attempts and slow, unhelpful replies from Sleekflow’s technical support. Automation features were severely limited and the “advanced AI features” it advertised didn’t work.</p><p>On top of that, he faced steep additional costs after importing the business’ contact list as Sleekflow charges for all stored contacts, not just the ones a business actively communicates with. Hui regretted investing in an annual plan, but decided to cut his losses and look for a functioning solution.</p><h2>The respond.io solution</h2><p>Wary after his poor experience with Sleekflow, Hui conducted a thorough search for alternatives. He briefly considered Wati but needed a solution that would guarantee support with onboarding and any issues that might arise after, so he chose to give respond.io a chance based on its reputation.</p><p>He found the setup and connection process to be a breeze compared to Sleekflow: Sending WhatsApp templates via Workflow automation was possible in a day rather than weeks, and respond.io’s Monthly Active Contact pricing model meant the business didn’t need to pay extra for stored contacts.</p><p>Respond.io’s onboarding expert, Victoria, then guided him on how to set up and optimize Workflows for more advanced automation to achieve GETUTOR’s business goals.</p><h3>Prioritize unanswered leads in a team inbox</h3><p>In the past, 10-20% of leads went unanswered as conversations piled up in the inbox. Conversations had no clear status indicators so those pending follow-ups couldn’t be distinguished. Instead, they were buried under new messages or were just forgotten.</p><p>With respond.io’s team inbox, agents could see which messages required responses to ensure all were attended to. Agents were trained to close conversations to indicate the outcome so it was easy to see which conversations had been resolved. That meant ongoing open chats were prioritized so no sales opportunities are lost.</p><h3>Streamline course booking with automation and AI</h3><p>The course booking process was a manual system of asking questions to determine parents’ requirements for a tutor. GETUTOR did not have an agent assignment system, and handling conversations simply depended on which agent saw the message and had time to respond first.</p><p>With respond.io’s Workflows automation, GETUTOR implemented an <a \n href=https://respond.io/"https://respond.io/help/workflows/step-ai-agent/"/n target=\"_blank\"\n rel=\"noopener \"\n >AI Agent</a> to manage initial inquiries and gather student information and preferences. Then, the AI agent compiles the information and automatically assigns the lead to an available human agent.</p><h3>Implement lead management through the entire funnel</h3><p>To better understand the customer journey and why leads convert or drop off, GETUTOR uses respond.io’s <a \n href=https://respond.io/"https://respond.io/help/workspace-settings/workspace-settings-lifecycle/"/n target=\"_blank\"\n rel=\"noopener \"\n >Lifecycle</a> feature. This allows the business to track leads by stages including New Lead, High Interest and Customer, so agents have context on where each contact is in the journey.</p><p><a \n href=https://respond.io/"https://respond.io/help/workspace-settings/workspace-settings-lifecycle#getting_started:~:text=a%20paying%20customer.-,Lost%20Stages%3A,-Lost%20Stages%20are\"\n target=\"_blank\"\n rel=\"noopener \"\n >Lost Stages categories</a> enable the business to see at a glance why a deal has been lost — for example, if the lead was disqualified or lost to a competitor. This helps identify where improvements can be made to close more deals successfully.</p><h3>Gain detailed analytics from reports and exported chats</h3><p>GETUTOR takes advantage of respond.io’s advanced reporting features to get in-depth insights and improve the customer experience. Respond.io includes Lifecycle, agent performance, broadcast and conversation reports.</p><p>With Sleekflow, Hui had anticipated using data import and export for analytics, but lost data due to bugs and unresolved issues.</p><p>Now, respond.io helps him accomplish everything he had hoped to do. He exports conversations to run customized analyses using AI and improves the tutor matching system to pair students with a tutor that best suits their needs.</p><blockquote><p><i>“As CEO of GETUTOR, I found that some of Sleekflow&#39;s advertised features didn&#39;t operate as expected, and communication with their support team was time-consuming, leading to concerns about our operational smoothness and efficiency. Respond.io’s onboarding is smooth, all vital features are present and the customer support is 24/7. When I need anything, I can always count on them to provide the functions my business needs.”</i> - Jedi Hui, CEO of GETUTOR</p></blockquote>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"2000\"\n height=\"1047\"\n alt=\"\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.9102196752626552;\"\n />\n </picture>\n <h2>The results</h2><p>Since switching from Sleekflow to respond.io, GETUTOR has rapidly seen the results it was looking for. By using AI workflows to collect information, <b>the number of leads the business handles per day has increased by 50%</b>.</p><p>From missing 10-20% of opportunities in the past, GETUTOR now responds to every lead in a timely manner. With prompt responses and an improved booking process, conversions are also up. In just <b>two months, sales increased by 24%</b>.</p><p>With Lifecycle tracking, agents get instant context into the customer journey so they can prioritize high intent leads and recognize returning customers to make the right recommendations. The business is continually using analytics to improve and is looking forward to seeing further results based on the insights gained.</p><p>Most importantly, Hui appreciates being able to rely on respond.io for any support needed along the way. Respond.io is top-rated on G2 for its customer support and delivers faster ROI than Sleekflow, as GETUTOR has seen.</p><p>Considering a <a \n href=https://respond.io/"https://respond.io/sleekflow-alternative/"/n target=\"_blank\"\n rel=\"noopener \"\n >Sleekflow alternative</a> or ready to try out a conversation management platform for the first time? <a \n href=https://respond.io/"https://respond.io/demo/"/n target=\"_blank\"\n rel=\"noopener \"\n >Contact us for a free consultation</a> today and start seeing the results for yourself.</p>"]}]}],[0,{"data":[0,{"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/customer-stories-item?apiKey=11f7a662b80a4675973850b067c01fa5&limit=3&fields=data.industry.value.data.name,data.slug,data.title,data.heroImage,data.cta.subHeading,data.useCases&includeRefs=true&sort.lastUpdated=-1&query.data.slug.$ne=how-emax-boosts-appointment-bookings"],"key":[0,"relatedCustomerStories"]}]]],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/kwpcn6YEP9rHCaMxqG1xo/90feb828c2f7660f9e3bb668f0ca4edb/assets_2F11f7a662b80a4675973850b067c01fa5_2Faf9d857487424a7d9c2823debbd7d9bc"],"tags":[1,[[0,"Health"],[0,"Beauty"]]],"channels":[1,[[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493167169],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"name":[0,"WhatsApp Business Platform"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""],"hasLinks":[0,false],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1741331281354],"firstPublished":[0,1731493228035],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"updatedOn":[0,1720159246000],"fetchUrls":[1,[[0,{"key":[0,"suggestedIntegrations"],"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"]}]]],"name":[0,"WhatsApp Business Platform"],"connect":[0,"https://app.respond.io/space/settings/channels"],"learnMore":[0,"https://respond.io/blog/whatsapp-business-api"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f607_Logo-Whatsapp.svg"],"createdDate":[0,1616056866000],"categories":[1,[[0,"Messaging Channels"],[0,"WhatsApp"]]],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"sortByGroup":[0,1],"headerColor":[0,"#d6ffeb"],"description":[0,"Connect a WhatsApp Business Platform account to chat over WhatsApp."],"hidden":[0,false],"documentation":[0,"https://help.respond.io/whatsapp/whatsapp-api-quick-start"],"publisherName":[0,"Meta"],"group":[0,"Channels-1"],"slug":[0,"whatsapp"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"contents":[0,"<p><strong>WhatsApp Business Platform (API) on respond.io</strong></p><p><a href=https://respond.io/"https://respond.io/blog/respondio-is-now-a-whatsapp-business-solution-provider/" rel=\"noopener noreferrer\" target=\"_blank\">Official Meta partner</a>, no setup fees or message markups and all the latest features including <a href=https://respond.io/"https://respond.io/blog/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp Business Calling API</a></p><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1bc2556f42844939a8ea443d645ec706/">

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-9qc9gcadex"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"akvvhr1tlel"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"821304d7b77144159f335eee1baf4244"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1737444122767],"id":[0,"821304d7b77144159f335eee1baf4244"],"name":[0,"TikTok Business Messaging (Beta)"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"],"lastPreviewUrl":[0,""]}],"variations":[0,{}],"lastUpdated":[0,1738635678115],"firstPublished":[0,1737444265899],"testRatio":[0,1],"createdBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"data":[0,{"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"hidden":[0,false],"image":[0,"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F50a9cf9ab44040b1993e5fea87458bd5"],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"slug":[0,"tiktok-business-messaging"],"publisherName":[0,"TikTok"],"contents":[0,"<p>Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. 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Sales"],"useCase":[0,"Conversational Sales"]}]]],"seoMeta":[0,{"description":[0,"Want to increase leads and appointment bookings over chat? Learn how EMAX Beauté did it and how your business can too."],"title":[0,"How EMAX Beauté Streamlined Lead Engagement for 18x More Appointments"]}],"solutions":[1,[[0,{"solution":[0,"Tracked lead sources by connecting Meta ads and TikTok Messaging ads to respond.io"]}],[0,{"solution":[0,"Implemented lead status tracking throughout the entire funnel"]}],[0,{"solution":[0,"Improved response times with automation"]}],[0,{"solution":[0,"Streamlined appointment booking across channels"]}],[0,{"solution":[0,"Reduced spam with Meta’s CAPI and TikTok Lower Funnel Events"]}]]],"title":[0,"How EMAX Beauté Streamlined Lead Engagement for 18x More Appointments"],"content":[0,"<p>EMAX Beauté is a leading provider of beauty, skincare, haircare and body wellness services, operating under four brands — Beauté Library, Curvena, Venusde and B+ Clinic. With multiple branches around the greater Kuala Lumpur area, EMAX offers a diverse range of treatments and products that it promotes with its wide-reaching social media presence.</p><h2>The Problem</h2><p>While EMAX was already doing marketing and sales over multiple chat channels, inefficiencies in lead tracking, spam management, response times and appointment booking were hindering business growth.</p><p>They were allocating a significant budget to Meta ads and receiving thousands of leads, but the team found it challenging to track which campaigns were working. With limited visibility into lead sources, EMAX found it challenging to accurately evaluate which ads were driving high quality leads, making it difficult to optimize budgets across multiple campaigns and channels</p><p>But that wasn’t the only problem. A flood of spam leads consumed agents’ time, making it harder to spot and respond to genuine prospects. As response times increased, so did missed opportunities to engage further with prospects.</p><p>The main objective of the ads was to encourage prospects to book an appointment for a beauty treatment, but the number of conversions was low.. The team identified key challenges in the customer journey — including slow response times, limited visibility into lead sources and manual inefficiencies — and set out to find a solution that could streamline engagement and improve overall conversion workflows.</p><h2>The Respond.io Solution</h2><p>EMAX was previously using another WhatsApp Business platform but began exploring alternatives that could offer more advanced integration capabilities, stronger reporting functions such as tracking customer journeys and better scalability to support their evolving business needs.</p><p>EMAX reached out to respond.io and we provided them with a custom onboarding plan to set them up for success.</p><h3>Track Lead Sources with Click to Chat Ad Workflows</h3><p>EMAX began by connecting all its channels from the Venusde hair care and beauty service brand. These included WhatsApp, TikTok, Facebook, Instagram and email. Respond.io’s onboarding team helped EMAX’s agents set up Workflow automation so that whenever a lead clicked on a Meta ad, the source of the message would be shown in the inbox.</p><p>EMAX also began using <a \n href=https://respond.io/"https://respond.io/blog/tiktok-ads/"/n target=\"_blank\"\n rel=\"noopener \"\n >TikTok Messaging Ads</a> as both Venusde and Beauté Library have a sizable TikTok following. These ad responses went directly to the respond.io inbox along with a notification of which ad a lead was replying to, giving agents instant context. EMAX optimized its advertising strategy with clear insights into which ads generated quality leads and which didn’t.</p><h3>Reduce Spam and Boost Lead Quality with CAPI and TikTok Lower Funnel Events</h3><p>To reduce spam and attract leads with high conversion potential, EMAX connected <a \n href=https://respond.io/"https://help.respond.io/l/en/retain-customers/how-to-improve-lead-targeting-and-automatically-send-purchase-events-to-meta-when-a-customer-makes-a-payment/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Meta’s Conversion API (CAPI) to respond.io</a> to notify Meta of purchase events so that future ads would be shown to audiences with similar traits as those who made a purchase. Respond.io’s <a \n href=https://respond.io/"https://help.respond.io/l/en/workflows/step-send-tiktok-lower-funnel-event/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >TikTok Lower Funnel Events Workflow</a> serves a similar purpose, sending conversion data to TikTok to improve targeting and ad performance.</p><p>With these processes in place, ads were targeting higher-quality prospects, and in just two weeks, spam had greatly reduced.</p><h3>Identify the Cause of Drop-Offs and Improve Experience Throughout the Funnel with the Lifecycle Feature</h3><p>To better track the customer experience and discover the cause of lost opportunities, EMAX used respond.io’s Lifecycle feature. This allowed agents to tag leads as they came in, for example as New Lead, and change the status as leads progressed through the funnel.</p><p>These details are visible in the conversation so agents recognize that they should prioritize a New Lead or Hot Lead, while those marked as customers can be targeted for repeat purchases. The number of leads in each stage is also shown on the main respond.io dashboard and in reports so cold and lost leads can be identified to analyze possible causes and make improvements.</p><h3>Reduce Response Time with Auto-Assignment, Snippets and AI Prompts</h3><p>Slow responses were a major cause of lost leads, so promptly replying to the high volume of messages across channels was the next challenge. With respond.io, EMAX set up a round robin auto-assignment workflow, so conversations would be assigned to agents in turn, ensuring leads were evenly distributed.</p><p>With a more manageable workload, agents could respond fast. They quickly adopted the Snippets feature, which enabled them to send canned responses to frequently asked questions with a single click. They’re also taking advantage of <a \n href=https://respond.io/"https://respond.io/blog/respond-ai#toc-1:~:text=Make%20Every%20Message%20Matter%20with%20AI%20Prompts\"\n target=\"_blank\"\n rel=\"noopener \"\n >AI prompts</a> to compose quick, personalized replies.</p><h3>Streamlining Appointment Booking</h3><p>Respond.io can automate the treatment booking process completely if businesses require it; however, EMAX prefers a human touch, so agents chat with each customer who’s interested in booking a treatment session. With higher quality leads and faster responses, agents are able to engage leads while interest is high, securing more appointments.</p><p>To streamline the process, agents use <a \n href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/snippets/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Snippets</a> for replies on availability and confirmations. They’re even able to collect payment for the treatment directly upon booking by sending a link to the payment platform; the lead then sends a screenshot of the receipt in the chat. The deal is closed in a single conversation!</p><p><i>&quot;Respond.io strikes a great balance between versatility and technical depth. Much like their namesake, their platform is responsive, fast and clearly built with the customer in mind. What really stands out is the quality of their technical support—it’s not just surface-level AI replies, but genuinely helpful assistance from people who understand the tech. They combine solid sales enablement with real engineering substance. A great product and team to work with!&quot;</i> - Wilson Lee, CEO of EMAX Beauté</p>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"2000\"\n height=\"1047\"\n alt=\"\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/1mqEqhYlnfAFWnRejHMrbC/a4b975a8026eb820ddedf5336b1129fa/assets_2F11f7a662b80a4675973850b067c01fa5_2Fbbd30c92e2624f28bcbf2a06f4c25398?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.9102196752626552;\"\n />\n </picture>\n <h2>The Results</h2><p>EMAX has now integrated respond.io into all four of its brands and achieved great success within a few months. Response time has reduced by 75% thanks to automation and a more even workload distribution.</p><p>After implementing CAPI and TikTok Lower Funnel events, spam has reduced by 60%, so agents can focus on genuine conversations.</p><p>With enhanced lead source tracking and integration capabilities, EMAX gained greater visibility and operational efficiency across its campaigns. Respond.io played a key role in optimizing high-performing ads, streamlining engagement workflows, enabling the team to respond faster, assign leads more effectively and make more informed marketing decisions</p><p>The company has seen appointments booked via chat on respond.io increase by 18x. In-chat payment link capabilities also allow for seamless transactions where applicable, resulting in smoother operations and strong business results overall.</p><p>Want to achieve similar results for your business? <a \n href=https://respond.io/"https://respond.io/demo/"/n target=\"_blank\"\n rel=\"noopener \"\n >Contact us for a free consultation</a> today!</p>"],"goals":[1,[[0,{"goal":[0,"Optimize marketing strategy by tracking leads from all sources—TikTok, Facebook Messenger, Instagram, WhatsApp, Meta ads, website"]}],[0,{"goal":[0,"Track lead statuses to understand drop-off causes in the sales process"]}],[0,{"goal":[0,"Improve customer experience with faster responses"]}],[0,{"goal":[0,"Prioritize quality leads and prevent spam to reduce agent load"]}],[0,{"goal":[0,"Streamline appointment booking across channels over chat"]}]]]}]}]]]}],"translation":[0,{"blocks.builder-356325c3d9b946d289421af84a5ea5c3#text":[0,"<p>Все каналы</p>"],"blocks.builder-7407bd34b7424a2a9815ee92c5003395#component#options#symbol#data#title":[0,"Реальные истории успеха клиентов."],"blocks.builder-49a935928dc04e4f9f8cad8dfe820995#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-5dc950eda2854685b72e97ef1508e841#text":[0,"<ul><li>Платите только за контакты, с которыми вы общаетесь с respond.io's месячная модель активных контактов</li></ul>"],"blocks.builder-4740292bae4e49a88c85bcd00b715590#text":[0,"<p>Захват проводов из Meta и TikTok, квалификация и ответ мгновенно с помощью AI, а затем оптимизация производительности с помощью детальной аналитики.</p>"],"blocks.builder-0eace65630554066b0bf4a22e4711fe2#text":[0,"<p>Правильное управление разговором повышает вашу эффективность, увеличивает доход и увеличивает ваш бизнес без дополнительных усилий</p>"],"blocks.builder-10c970f9146c49f48023bd61d99cf41e#text":[0,"<ul><li>Современный UI/UX со временем 99,99% — без лаг, падений или потерянных проводов</li></ul>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.6.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Sleekflow предлагает электронную почту для плана Pro и доступен только через чат во время работы в офисе в Гонконге для клиентов на более высоких планах. Respond.io предлагает поддержку людей 24/5 и круглосуточную поддержку ИИ в выходные дни для всех планов, с менеджерами по работе с клиентами для пользовательских планов.</span></p>"],"blocks.builder-10eaa502d27046aca0d18bb2aa2840f6#text":[0,"<ul><li>Современный UI/UX, рассчитанный на большой объем общения; никаких задержек и простоев</li></ul>"],"blocks.builder-34006cbf115b4aa9919173321e6f63f0#text":[0,"<p>Нажмите, чтобы начать чат, чтобы начать автоматизацию</p>"],"blocks.builder-42d799a0c9f94f179867fe4f9d83a128#text":[0,"<p>Возможности WhatsApp</p>"],"blocks.builder-58ac5aa83c41424f8182630483ff3a60#text":[0,"<p>ИИ и автоматизация без ограничений</p>"],"blocks.builder-23adb1a7bd0b494696409cb2913bca03#text":[0,"<p>Управление жизненными циклами клиентов</p>"],"blocks.builder-5fc2a952495940c785a6e044acab2b37#text":[0,"<p>Узнать больше</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.4.title":[0,"Как перейти с Trengo или другой платформы на response.io?"],"blocks.builder-26b8c6cc75f54181b454bfd35d86a479#text":[0,"<p>Автоматизация чата</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.0.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Sleekflow - это оптимальное решение для малых предприятий, имеющих менее 5 агентов, отправляющих низкие объемы сообщений для маркетинга, продаж и поддержки через чат. </span></p><p><span style=\"color: rgb(255, 255, 255);\">Более крупные предприятия с большими объемами сообщений, требующими дополнительных функций для нескольких пользователей и команд, должны рассмотреть respond.io. Наш продукт подходит бизнесу B2C, который ищет рост доходов от звонков, электронной почты и популярных каналов обмена сообщениями, таких как TikTok, WhatsApp и многое другое.</span></p>"],"blocks.builder-fb5a33d3609a42b0a98338718eaaa204#text":[0,"<p>Узнать больше</p>"],"blocks.builder-9916f0d2102c4edb8ede25d100537147#text":[0,"<p>Автоматизация жизненного цикла клиента</p>"],"blocks.builder-250aba3cc1644e5ba48801d296b230b3#text":[0,"<ul><li>Обзоры Respond.io G2 показывают более быстрое время окупаемости и более высокую рентабельность инвестиций, чем у Trengo</li></ul>"],"blocks.builder-92b2adcedd844b0ca1cc038e01928e31#text":[0,"<h1>Альтернатива Trengo для масштабирования конверсий, а не затрат</h1>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.4.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Закажите индивидуальную демонстрацию у наших внутренних экспертов, чтобы увидеть, как response.io подходит для ваших конкретных вариантов использования, или зарегистрируйтесь для бесплатной пробной версии. Когда вы будете готовы к переходу, наша команда по адаптации будет рада предложить вам помощь для плавного перехода. После этого поддержка будет доступна круглосуточно, если вам понадобится помощь.</span></p>"],"blocks.builder-3425ddd3ab0948a7a71ca2cce7f80334#text":[0,"<p>Звонки и чат в одном почтовом ящике</p>"],"blocks.builder-f755862266934283bc876c0c9fc3a4a5#text":[0,"<p>Отдавайте приоритет лидам с высокими намерениями, проектируйте пути клиентов для каждого этапа жизненного цикла или выявляйте типичные точки отказа с помощью аналитики.</p>"],"blocks.builder-d206c446f4c342bba4ae25cb633fa72f#text":[0,"<ol><li>1. Отключите двухэтапную проверку в вашем Мета-аккаунте.</li></ol>"],"blocks.builder-ffeb208437a44885a6ab94484417b1a1#text":[0,"<p><br></p>"],"blocks.builder-b43188f322f548abb720620537d8073f#text":[0,"<p>🤖</p>"],"blocks.builder-a9f02d28ae8d4a52bfc6ed60c46f7f96#text":[0,"<h1>Альтернатива Спящего потока для устойчивого роста</h1>"],"blocks.builder-4b4ac0873d4a4e0a9d0cead9e81654b4#text":[0,"<p>Захват</p>"],"blocks.builder-791b0b4bc5734230a36be3c32e117936#text":[0,"<p>Ограниченные кредиты</p>"],"blocks.builder-5126e90f4f1a44a78a2f315d73f5d4dc#text":[0,"<ul><li>Respond.io получает ранний доступ к функциям, таким как звонки WhatsApp и деловые сообщения TikTok</li></ul>"],"blocks.builder-1e8e240b980441a6beb31b8087570bb0#text":[0,"<p>Автоматизация маркетинга и продаж</p>"],"blocks.builder-b991511fb09f4d46a186922232243241#text":[0,"<p>Доступность</p>"],"blocks.builder-fe3dbe0051094f55a8a40c14f1066de8#text":[0,"<p>Скоро!</p>"],"blocks.builder-874f879869d4404ca7307cf25cef45bc#text":[0,"<p>Обогащайте данные с помощью HubSpot, Salesforce, Google Sheets и других. Наслаждайтесь Salesforce на нашем стартовом плане, пока он доступен только на плане Pro от Trengo.</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.0.title":[0,"Для каких компаний лучше всего подходит Sleekflow?"],"blocks.builder-d2aad99d60db4f85923a20755648be81#text":[0,"<p>Поддерживает большой объем сообщений без задержек</p>"],"blocks.builder-346b1cfba23e4251a1ae6f58669aeb8c#text":[0,"<ul><li>Платите только за те контакты, с которыми общаетесь в течение месяца.</li></ul>"],"blocks.builder-50b06a184a6d4118ac75ef951e6b1ec7#text":[0,"<p>Автоматизировать назначение и бронирование встреч</p>"],"blocks.builder-ff5c8541d00f4ad387dd38c5c12407d5#text":[0,"<ol><li>3. Подключите новую учетную запись WhatsApp API к response.io</li></ol>"],"blocks.builder-eeb72e6589e14a65bf2c70b8dced2e0c#text":[0,"<h2>Быстрая настройка на respond.io</h2>"],"blocks.builder-352ab3bbf5814c4faa3c6e8e1f77c38e#text":[0,"<p>Цены</p>"],"blocks.builder-2bde55816001477cbe9d3053b0d92a11#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-5f83c685bc0a4e7eb08003fff9eea4dd#text":[0,"<ol><li><strong>1.</strong>&nbsp;Создайте учетную запись response.io.</li></ol>"],"blocks.builder-4dd1b723373b4718b3213cdacf9aab5a#text":[0,"<p>Pro: $149/месяц</p><p>3 пользователя</p><p>5,000 сохраненных контактов</p><p>3 конструктора потоков</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.2.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Большинство платформ пряжки под давлением. Respond.io не так. Независимо от того, обрабатываете ли вы 1000 или 100000 сообщений в месяц, respond.io доставляет 99,999% аптайм — без лагов, аварий и без потерянных свитеров.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Обрабатывайте разговоры из TikTok, WhatsApp, электронной почты, голосовых вызовов и многого другого. Вместо шахт или хаоса, наслаждайтесь общением в командном почтовом ящике с большим UI/UX.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Затем выходите за рамки базовой автоматизации. В то время как Sleekflow ограничивает ваши рабочие процессы и пользователей, respond.io расширяет возможности вашей команды с помощью расширенного ИИ, пользовательских рабочих процессов и гибкой логики маршрутизации. В сочетании с функциями и отчетами ведущего менеджмента, он создан для преобразования приводит к быстрой работе в масштабе.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Нужна помощь? Наша команда по посадке позволит Вам быстро подготовиться. Затем мы остаемся на вашей стороне с круглосуточной экспертной поддержкой и круглосуточной поддержкой AI в выходные — без дополнительной платы.</span></p><p><span style=\"color: rgb(255, 255, 255);\">В совокупности они переходят к реальному воздействию: наши обзоры G2 помогают быстрее оценивать и рентабельность, чем Sleekflow. Короче говоря, Спящий процесс начнётся. </span><a href=https://respond.io/"http://Respond.io/" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(255, 255, 255);\">Respond.io</a><span style=\"color: rgb(255, 255, 255);\"> даёт вам результаты.</span></p>"],"blocks.builder-4664f3e3ed824d1fbb1925e4cb9a92af#text":[0,"<p>Конвертируй</p>"],"blocks.builder-fbbb253dfc6641d2b87768afbe5cef95#text":[0,"<p>Отправлять рекламные сообщения по шкале</p>"],"blocks.builder-38e0529d78d1452385df191eac8c1745#text":[0,"<p>Миграция с бизнес-приложения WhatsApp на WhatsApp API</p>"],"blocks.builder-c5fbe0d8f47a4604880a8c1c8157014b#text":[0,"<p>Omnichannel capabilities.</p>"],"blocks.builder-4b788ecbbf5b47d48f5605f191cc93aa#text":[0,"<p>Вход</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.0.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Trengo лучше всего подходит для малого бизнеса с числом агентов менее 5, отправляющих небольшие объемы сообщений клиентам в WhatsApp, Facebook и Instagram.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Крупным предприятиям с большим объемом общения, которым требуются расширенные функции для нескольких пользователей и команд, стоит рассмотреть возможность использования response.io. Наш продукт лучше всего подходит компаниям B2C, стремящимся к росту бизнеса или доходов с помощью звонков, электронной почты и популярных каналов обмена сообщениями, таких как TikTok, WhatsApp и другие.</span></p>"],"blocks.builder-427b2854f7d94b32a3a5393099393d8f#text":[0,"<p>🛠️</p>"],"blocks.builder-50e05dad4a2a4864b9511c5991a0af6f#text":[0,"<ol><li>2. Подключите свой номер к вашему бизнес-аккаунту Meta</li></ol>"],"blocks.builder-648aece2999b4a978e2beb26a1b9f26b#text":[0,"<ol><li>2. Следуйте <a href=https://respond.io/"https://help.respond.io/l/en/whatsapp/phone-number-migration-to-respond-whatsapp-business-api#steps_to_migrate_to_respond_io_whats_app_business_platform_api\" rel=\"noopener noreferrer\" target=\"_blank\">простым шагам на платформе response.io</a> , чтобы перенести свою учетную запись</li></ol>"],"blocks.builder-93c8e3e83d5e49629ca3389149081295#text":[0,"<ol><li>1. Приобрести номер телефона, который не связан с текущим аккаунтом WhatsApp Business или зарегистрировать виртуальный номер</li></ol>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.5.title":[0,"У кого лучше поддержка клиентов: у Trengo или response.io?"],"blocks.builder-6afecbf7d9f2400aa9aca8dfa213d82a#text":[0,"<h2>Выходите за рамки с response.io — больше мощности, больше роста, меньше хлопот</h2>"],"blocks.builder-c02ccf5dd1a6475ab06420e5070f9fdf#text":[0,"<ol><li>1. Приобретите номер телефона, который не подключен к текущему аккаунту WhatsApp Business, или зарегистрируйте виртуальный номер.</li></ol>"],"blocks.builder-ceefcaa0276a410790e2bc63505e5fab#text":[0,"<p>Расширенные</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.0.title":[0,"Для каких видов бизнеса лучше всего подходит Trengo?"],"blocks.builder-1e67b288ca35475db16c179909fa3096#text":[0,"<p>Звони перед конкурентами</p>"],"blocks.builder-ebd4e05c494542d590ec35ef93671ca6#text":[0,"<p>Трансляции</p>"],"blocks.builder-0f72055c9d78453c8abcd61f756f42ae#text":[0,"<p>Сохрани</p>"],"blocks.builder-24dfa7f641c44dfc96506093983f2f91#text":[0,"<p>Узнать больше</p>"],"blocks.builder-09e1d84deb65485c9408ce27d1fd1772#text":[0,"<p>Enrich data with HubSpot, Salesforce, Google Sheets and more. Salesforce находится на нашем стартовом плане, но доступен только на плане компании Sleekflow.</p>"],"blocks.builder-9c07223b009e4be98fab80002b343a67#text":[0,"<p>🛠️&nbsp;</p>"],"blocks.builder-bf144cd5e8f7435c8f50c3d2cefc404c#text":[0,"<p>🏆</p>"],"blocks.builder-43ca8c83e4034ee2835340e2f5ea26b2#text":[0,"<ol><li><strong>1.</strong>&nbsp;Создать аккаунт respond.io.</li></ol>"],"blocks.builder-8fa9ded83d2547f1b4f18c720a62b5df#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-06c62c3f41c649d89442c42b64adfaf3#text":[0,"<p>Средний уровень</p>"],"blocks.builder-f167f71dbabb4c2697723108cc5a9864#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-78f51bf581f84bee9814ae8464628cd3#component#options#symbol#data#title":[0,"Реальные истории успеха от клиентов"],"blocks.builder-02e74e56cab44989b50e59c8cbb72bad#text":[0,"<p>Загрузки документов и веб-ресурсы</p>"],"blocks.builder-38b77573fe7043beb6e920d06f19c9b8#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-034faf9160d24c97bb4ef7a27135088c#text":[0,"<p>Рост: $159/месяц</p><p>10 пользователей</p><p>1,000 активных контактов на месяц</p><p>100 000 сохраненных контактов</p><p>Неограниченные рабочие процессы</p>"],"blocks.builder-207d22c1c9cf455ab0a9aefb5d733c06#text":[0,"<p>Ограниченный</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.3.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">В базовых пакетах Trengo количество разговоров ограничено, а такие функции, как ИИ и автоматизация, также влекут за собой дополнительную плату. Даже на тарифном плане Pro количество пользователей ограничено пятью, что затрудняет масштабирование.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Тариф Respond.io на ежемесячные активные контакты дает вам неограниченное количество контактов и разговоров, в отличие от конкурентов, которые взимают плату за блокировку контактов или ограничивают количество разговоров на план. По мере роста объема чата стоимость ежемесячного активного контакта снижается, что делает ее более масштабируемой с течением времени. А поскольку мы не взимаем плату за каждого пользователя, мы помогаем вам автоматизировать больше, чтобы поддерживать рост числа клиентов и справляться с большими объемами чатов — независимо от того, насколько велика ваша команда.</span></p>"],"blocks.builder-9bb11e111b7b4069b97a0a965508ea12#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-0030552eb9564cf6a3bd6070e7c94505#text":[0,"<p>Комиссия WhatsApp BSP</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.5.title":[0,"Как перейти с Sleekflow или другой платформы на respond.io?"],"blocks.builder-41da4c0cb3974cb2bb6d45d410224bde#text":[0,"<ul><li>Sleekflow не поддерживает VoIP и ключевые каналы, такие как TikTok</li></ul>"],"blocks.builder-a3679246d8ea4ed8a046ec34ab8456f5#text":[0,"<p>Клиентская поддержка</p>"],"blocks.builder-31e573a96c414ba8be2626b3d48bc137#text":[0,"<p>И Sleekflow и respond.io объединяют популярные каналы обмена сообщениями и повышают вовлеченность клиентов.&nbsp;Но когда речь заходит о стабильности и зрелой автоматизации платформы, их возможности и ценность сильно различаются. Узнайте, какое решение лучше всего подходит вашим потребностям.</p>"],"blocks.builder-7bea480b466e4f6eb7b97617d1cf183c#text":[0,"<p>Анализ на основе данных</p>"],"blocks.builder-5fde60f3de3a42dc9dd470f5f87b9d0f#text":[0,"<p>Sleekflow ограничивает автоматизацию для увеличения количества пользователей и только поездов ИИ в PDF. Respond.io поездов ИИ на общих и реальных ресурсах, с гибкой автоматизации масштабируемости.</p>"],"blocks.builder-b142a0a9106e4605aa3efb289478819a#text":[0,"<p>Середина</p>"],"blocks.builder-0362e3695e504eefb56296f5c37d6ddc#text":[0,"<p>WhatsApp Business App + API</p>"],"blocks.builder-2b46c22ef759495d8b060489755230f4#text":[0,"<p>Проекты сообщений с помощью ИИ</p>"],"blocks.builder-954874d824704cf89934965cafe63aca#text":[0,"<p>Мета-бизнес-партнер</p>"],"blocks.builder-f45408b0ab3f4d95863e4d1087537a0c#text":[0,"<ol><li>2. Подключите свой номер к вашему бизнес-аккаунту Meta</li></ol>"],"blocks.builder-b483d08ad5d642439e84ffd1c0323029#text":[0,"<p>Ограниченный</p>"],"blocks.builder-d0238b804a1d4e23a8ce2b67cb681713#text":[0,"<ul><li>Агент AI Respond.io может быть обучен внутренним документам, справочным центрам и веб-контенту</li></ul>"],"blocks.builder-4c0f401930a14e1580aeeb461f75cf30#text":[0,"<p>Управление жизненным циклом клиента</p>"],"blocks.builder-efd57cba13d34e98aa5eb5103e82305d#text":[0,"<p>Миграция с бизнес-приложения WhatsApp на WhatsApp API</p>"],"blocks.builder-28bf8d5b62994127b37122a18833a8b0#text":[0,"<p><em>*Ежемесячные активные контакты — это контакты, с которыми вы общаетесь в течение месяца. Вместо того чтобы платить за сохраненные контакты, платите только за те контакты, с которыми вы фактически общаетесь.</em></p>"],"blocks.builder-c0794a002df74883979f4bd8a07aa4a2#text":[0,"<p>Рассылки</p>"],"blocks.builder-66beb60a544e4e22b83866b475774b78#text":[0,"<p>Квалификация и участие ведет в реальном времени с автоматизированными рабочими процессами</p>"],"blocks.builder-96b7bf4ca49640da927db87bc6d98426#text":[0,"<p>Возможности омниканальности</p>"],"blocks.builder-b3c556b6ea6c4f2dbff77f9b9ccf64dd#text":[0,"<p>Узнать больше</p>"],"blocks.builder-51bed109776e42ccaad944b0fc21247c#text":[0,"<p>Сделано для масштаба, а не для стресса</p>"],"blocks.builder-1355134cab9e4a19bd36f060c6a3338c#text":[0,"<h2>Trengo против response.io: краткое сравнение функций</h2>"],"blocks.builder-909f4fd8a0fa4c6e912c176acc973f6e#text":[0,"<ol><li>1. Приобрести номер телефона, который не связан с текущим аккаунтом WhatsApp Business или зарегистрировать виртуальный номер</li></ol>"],"blocks.builder-614bd7b9c2e24767b91c89a534f94bb6#text":[0,"<p>Инструменты продаж, которые конвертируют </p>"],"blocks.builder-1a6807b352944aeab250f30c2271d28a#text":[0,"<ol><li><strong>1.</strong> Создайте учетную запись response.io</li></ol>"],"blocks.builder-d81bc12f9abb4d1e87af0906d2051b63#text":[0,"<p>- автоматическое назначение и бронирование встречи;</p><p>- Мгновенно обмениваться информацией о товарах или услугах с WhatsApp Catalog</p><p>- Использование API бизнес-вызовов WhatsApp для быстрого закрытия выгодных сделок</p>"],"blocks.builder-5a2d09706ee44afdb4946563960b2b33#text":[0,"<p>ИИ это действительно полезно</p>"],"blocks.builder-e02a71e5d0ed4d028acab7157d0c6296#text":[0,"<h2>Быстрая настройка на response.io</h2>"],"blocks.builder-fc1803107836414b9c0e5d59df1b0f42#text":[0,"<p>Вход</p>"],"blocks.builder-3fe5ca5a95c9456f9a3e9e54d091f2d3#text":[0,"<ol><li>1. Отключите двухэтапную аутентификацию в своем аккаунте Meta.</li></ol>"],"blocks.builder-6cf1712fbe47430ba666dd00beeeb20d#text":[0,"<p>Возможности ИИ</p>"],"blocks.builder-5aa47756e97b46b3959362fbfdde9e80#text":[0,"<p>-</p>"],"blocks.builder-5b27f919a4ea4ad3b8e1c817c8e2bad3#text":[0,"<ul><li>Trengo был разработан для поддержки; его новым функциям маркетинга и продаж не хватает зрелости</li></ul>"],"blocks.builder-e289e91385da467c831848a17805023f#text":[0,"<ol><li>2. Подключите свой номер к своему бизнес-аккаунту Meta</li></ol>"],"blocks.builder-59adae57e2c445f5b5ad615901bc9be1#text":[0,"<p>ответить.io</p>"],"blocks.builder-d27df2de0a384285832934058f9d65be#text":[0,"<p>Получите предложения с помощью мета клика, чтобы общаться в чате с рекламой и сообщениями TikTok</p>"],"blocks.builder-d27f1286d33948cbb750311a87ab62ef#text":[0,"<p>Переход с приложения WhatsApp Business на API WhatsApp</p>"],"blocks.builder-a98da593113243c4b94fa7a1a2401a89#text":[0,"<p>Перенести API WhatsApp с другого BSP на response.io</p>"],"blocks.builder-f305e2fb4be04ea3abf0e8267ca95891#text":[0,"<p>За дополнительную плату</p>"],"blocks.builder-83ff05d0e88d4444895ba9e15ab3e0dc#text":[0,"<p>Перенести WhatsApp API с другого BSP на respond.io</p>"],"blocks.builder-51b1aa5c847b43b4962499a1b6ebaf3b#text":[0,"<p>Комплексная генерация лидов </p>"],"blocks.builder-6dcdecf240c54b2092441fcc6b124a70#text":[0,"<ul><li>Получите поддержку в течение нескольких часов, а не дней — в отличие от Trengo, response.io никогда не оставит вас в неведении</li></ul>"],"blocks.builder-58cfdbd4e0fe4d209b50fa8105328ce6#text":[0,"<p>Ограниченный</p>"],"blocks.builder-9d0035801fa2408bb650922908d22c53#text":[0,"<p>Ценообразование</p>"],"blocks.builder-0e1a381809e2429cb3e10b6dc7e77ce7#text":[0,"<p>Автоматизируйте бронирование, мгновенно делитесь информацией о продуктах с помощью метакаталогов и ускоряйте заключение ценных или важных сделок с помощью голосовых звонков.</p>"],"blocks.builder-6c8e9380b74a4f19affb69bacb73f4f9#text":[0,"<ol><li>3. Подключите новую учетную запись WhatsApp API к response.io</li></ol>"],"blocks.builder-a2db2b1178ee4a9b9c27a19a3cc62a8a#text":[0,"<ol><li>3. Подключите новую учетную запись WhatsApp API к response.io</li></ol>"],"blocks.builder-18be4e963343444baf4888a809386cfa#text":[0,"<p>Конвертировать с помощью автоматизации продаж WhatsApp и вызова</p>"],"blocks.builder-59f49beff70e456aa4f00aad033b7296#text":[0,"<p>Неограниченные кредиты</p>"],"blocks.builder-7407bd34b7424a2a9815ee92c5003395#component#options#symbol#data#header":[0,"3X ваш доход с WhatsApp API, так же, как и этот бизнес"],"blocks.builder-336868f6d891474fb11394880c61e57a#text":[0,"<p>Функции AI</p>"],"blocks.builder-1c9b30f4d4df43ba9917db71799380ab#text":[0,"<p>Миграция из Sleekflow или другого программного обеспечения на respond.io</p>"],"blocks.builder-686471e680854731941250233dc46003#text":[0,"<ul><li>Объединить человеческие агенты, автоматизацию и Агент ИИ для получения прибыли на respond.io</li></ul>"],"blocks.builder-3cd522d205644c859454cff64b9afc8f#text":[0,"<h2>Конвертировать с помощью автоматизации продаж и вызова</h2>"],"blocks.builder-9573ada602cd4bd1b7a03a522ba3cd08#text":[0,"<p>Включено в план роста и выше</p>"],"blocks.builder-571574835f3f4bd2a395396c82bce413#text":[0,"<ol><li>1. Отключите двухэтапную аутентификацию в своем аккаунте Meta.</li></ol>"],"blocks.builder-3377d60c976b4908aefc3e2ba4b663f7#text":[0,"<p>Отслеживание времени реакции на рекламу и трансляцию и конверсии, с тем чтобы получить доход.</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.4.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Sleekflow взимает $15 за номер WhatsApp в месяц, делая его дорогим для предприятий с несколькими номерами. Respond.io с другой стороны, не взимает никаких настроенных сборов, расходов на техническое обслуживание или наценок на сообщения для WhatsApp.</span></p>"],"blocks.builder-ed3fa9e95b754a60a2745440f416b934#text":[0,"<p>Надежный партнер</p>"],"blocks.builder-b3769881cce049daa9b070f9cae82d24#text":[0,"<p>Нативная интеграция</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.1.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Недавно проведенный поход по цене Sleekflow, без существенных улучшений, усложнил обоснование затрат. У него все еще отсутствует поддержка таких высокоэффективных каналов, как TikTok, ограничивая доступ на ключевые рынки. При превышении объемов сообщений пользователи Sleekflow сообщают о частых лагах, ошибках и прошивках. Для предприятий, стремящихся к надежной и эффективной с точки зрения затрат, пришло время двигаться дальше.</span></p>"],"blocks.builder-807a8875c6cd4c48bc0d833bffdacd50#text":[0,"<p>Агент ИИ</p>"],"blocks.builder-36e76bd59fc346af9f1aae9559e0e5a2#text":[0,"<h2>Почему respond.io является лучшей альтернативой Sleekflow</h2>"],"blocks.builder-bde5e1626cf64cbc8574a7e8bfeb2389#text":[0,"<p>Настраиваемая цена</p><p>Неопределенное количество пользователей</p><p>Пользовательское количество контактов</p><p>50 потокостроителей</p>"],"blocks.builder-b84880c19fac463e9ec102ceab4c09d9#text":[0,"<p>Наши команды по работе с клиентами и поддержке клиентов готовы оказать вам помощь на каждом этапе пути. Мы быстро подключим вас к работе, предоставим рекомендации, соответствующие целям вашего бизнеса, а затем будем оказывать вам круглосуточную поддержку.</p>"],"blocks.builder-fb1eced911d645d1998650e9ec5b9f20#text":[0,"<p>Агент ИИ</p>"],"blocks.builder-d7c610b6b1c8424d86c4dd2efe6c0940#text":[0,"<p>За дополнительную плату</p>"],"blocks.builder-78f51bf581f84bee9814ae8464628cd3#component#options#symbol#data#readMoreButtonLabel":[0,"Читать далее"],"blocks.builder-15500434d82a442da81bc93f13aaf6cc#text":[0,"<p>Начало: $79/месяц</p><p>5 пользователей</p><p>Неограниченное количество активных контактов в месяц<span style=\"font-size: 0.875rem; font-family: InterVariable, sans-serif;\">*</span></p><p>100 000 сохраненных контактов</p><p>Нет рабочих процессов</p>"],"blocks.builder-2636fb606cc24c6bb6b9782b225bef89#text":[0,"<p>Поддерживает высокий уровень громкости сообщений без помех</p>"],"blocks.builder-c78e80c6a51944e29c9804ac27279e1c#text":[0,"<ol><li>3. Подтвердите свой номер и вы готовы к отправке - вы сохраните свой номер, шаблоны, контакты и историю разговоров!</li></ol>"],"blocks.builder-f2b09d451a2b4bca949d6020124d8834#text":[0,"<h2>Легко перейти на самое мощное решение WhatsApp API</h2>"],"blocks.builder-af06638b85d14e49888e191457324d81#text":[0,"<p>Инсайты на основе данных</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.4.title":[0,"Сколько стоит использовать WhatsApp API с помощью Sleekflow?"],"blocks.builder-82b0d6df4c9b4143acb5bda7229ed438#text":[0,"<p>Тренго</p>"],"blocks.builder-d292ed30df6c44bb97a6fc4738fea5b5#text":[0,"<p>Отчёты</p>"],"blocks.builder-fb5dc28c9737413990edbb7d9391efdc#text":[0,"<p>Собственные интеграции</p>"],"blocks.builder-af442ff0baaa4f88ad11a1419acfa63a#text":[0,"<p>Безопасность платформы и стабильность</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.2.title":[0,"Что делает response.io лучшей альтернативой Trengo?"],"blocks.builder-559a790ceaa54a60ac7a085d870fc55f#text":[0,"<p>Интеграция ИИ с автоматизированными рабочими процессами</p>"],"blocks.builder-15ef188c814e4dfd97db8bd899f2bad0#text":[0,"<p>Смысл ИИ и автоматизация</p>"],"blocks.builder-06c6bc1c89ec4acda91011b8d3451cbc#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-cf92d0d6686e47fca0a796b3946c2092#text":[0,"<h2>Часто задаваемые вопросы</h2>"],"blocks.builder-44905c57fff34af29f99ba285eba96cd#text":[0,"<ol><li>3. Подтвердите свой номер, и вы готовы к работе — ваш номер, шаблоны, контакты и история разговоров сохранятся!</li></ol>"],"blocks.builder-644666221232456cb3ceb571fb581b57#text":[0,"<p>Поддерживаемые каналы</p>"],"blocks.builder-393a16d84b9a47f7997426e885c54b2a#text":[0,"<ol><li>2. Следуйте <a href=https://respond.io/"https://help.respond.io/l/en/whatsapp/phone-number-migration-to-respond-whatsapp-business-api#steps_to_migrate_to_respond_io_whats_app_business_platform_api\" rel=\"noopener noreferrer\" target=\"_blank\">простым шагам на платформе response.io</a> , чтобы перенести свою учетную запись</li></ol>"],"blocks.builder-201c527263914911b294fe1087c83836#text":[0,"<p>Комплексный</p>"],"blocks.builder-de5b47a45b244edd8ef75c0067e09e0a#text":[0,"<p>Вы новичок в платформах обмена сообщениями? Начните легко</p>"],"blocks.builder-10d3317a0b1f4fb3b2420168dd6ba6c1#text":[0,"<p>Нет неожиданных похода по цене или простоя — просто надежность и результаты. Sleekflow's отлично подходит для небольших команд, но если вы готовы масштабировать, respond.io построен для больших лиг.</p>"],"blocks.builder-acc7103270fc41f0b1b2785e43de6305#text":[0,"<ol><li><strong>2.</strong>&nbsp;Следуйте шагам за пошаговыми инструкциями по подключению каналов или обращайтесь к нам за помощью в области перехода.</li></ol>"],"blocks.builder-df06bb32d3424d6f83c60cdef7555369#text":[0,"<ol><li>2. Следуйте <a href=https://respond.io/"https://help.respond.io/l/en/whatsapp/phone-number-migration-to-respond-whatsapp-business-api#steps_to_migrate_to_respond_io_whats_app_business_platform_api\" rel=\"noopener noreferrer\" target=\"_blank\">простым шагам на платформе response.io</a> , чтобы перенести свою учетную запись</li></ol>"],"blocks.builder-badb8ab106224e4ea863c0dcccec62d8#text":[0,"<p>Дополнительные сборы</p>"],"blocks.builder-83774779757841b79f0e786135bb594e#text":[0,"<ol><li>3. Подключите вашу новую учетную запись WhatsApp API к respond.io</li></ol>"],"blocks.builder-4af121a8225142bfb63309bd3e1a0580#text":[0,"<p>В отличие от большинства провайдеров, Respond.io поддерживает VoIP звонки, почту, WhatsApp, TikTok, Facebook Messenger, Instagram, пользовательские каналы и многое другое.</p>"],"blocks.builder-64f51692f6a34812b806a435c3b9003b#text":[0,"<p>Ограниченный</p>"],"blocks.builder-462ed2622d904c69b55d5c9090c517ed#text":[0,"<p>WhatsApp Каталог</p>"],"blocks.builder-2b70e6f42e554a5a97ba885ec8f96947#text":[0,"<p>Узнать больше</p>"],"blocks.builder-885393b437b54f728804dad1ab3b02d0#text":[0,"<p>Перейдите со Sleekflow или другого программного обеспечения на response.io</p>"],"blocks.builder-ef61673ce485446ea8a2884a57a63729#text":[0,"<p>В основном по электронной почте, ограниченная поддержка чата высокого уровня</p>"],"blocks.builder-80566817a332419aa4220dabe45d9b5e#text":[0,"<ol><li>3. Подключите вашу новую учетную запись WhatsApp API к respond.io</li></ol>"],"blocks.builder-5939efa77002404dab0633a6977c5e84#text":[0,"<p>Сохранить целевыми вещами</p>"],"blocks.builder-e23edb0abd8a42ea9cd887e64e763737#text":[0,"<ol><li>3. Подключите новую учетную запись WhatsApp API к response.io</li></ol>"],"blocks.builder-5ba59645642941619a757cc4800120d3#text":[0,"<p>Поддерживаемые каналы</p>"],"blocks.builder-75bd5a389ffa492f85f4841aa78b6b21#text":[0,"<p>Использование API бизнес-вызовов WhatsApp для быстрого закрытия выгодных сделок</p>"],"blocks.builder-f42d99c754ec42b98a2bef109cf370eb#text":[0,"<p>Прозрачное ценообразование для проверенной ценности, без шокирующих счетов</p>"],"blocks.builder-6dbc161df9b4400681f15444dc0902f3#text":[0,"<ul><li>Получите все обещанные функции в вашем плане, никаких надстроек для автоматизации и искусственного интеллекта.</li></ul>"],"blocks.builder-75d7d0cbcbbd47c5b7942202db4d37cb#text":[0,"<p>Узнать больше</p>"],"blocks.builder-1ff6844a10d145d8bbfcb044b08c8d1d#text":[0,"<ol><li>2. Подключите свой номер к своему бизнес-аккаунту Meta</li></ol>"],"blocks.builder-7407bd34b7424a2a9815ee92c5003395#component#options#symbol#data#readMoreButtonLabel":[0,"Читать далее."],"blocks.builder-0791933c6e954dc198702760e4921601#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-0aee620086304e15bcc54fc4cd6b1db9#text":[0,"<p>$15/ номер телефона в месяц</p>"],"blocks.builder-03994b6db10940f8b357193f2f637aab#text":[0,"<p>Спящий поток</p>"],"blocks.builder-5cf2edf3795047278645514f7ef824cb#text":[0,"<ol><li>3. Подтвердите свой номер и вы готовы к отправке - вы сохраните свой номер, шаблоны, контакты и историю разговоров!</li></ol>"],"blocks.builder-b9d62347702a488c8bad9250bb3e6b09#text":[0,"<p>Перенести WhatsApp API с другого BSP на respond.io</p>"],"blocks.builder-5c67bf740acc4b6596317a3a3b7d0930#text":[0,"<ul><li>Рецензии G2 Respond.io показывают более быстрое время и сильнее ROI, чем Sleekflow</li></ul>"],"blocks.builder-6f7d52b4440b4a1dbd2b5cc19fe1b91b#text":[0,"<p>-</p>"],"blocks.builder-9432d4175de544a89105ff9a1c5d4df1#text":[0,"<p>Поддержка и стабильность</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.2.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Растущий бизнес, подобный вашему, требует надежности, никаких внезапных изменений без предупреждения. На response.io вы можете быть уверены, что получите то, на что подписались. А если вы решите расшириться, мы в любое время предложим вам варианты, без долгого ожидания или путаницы.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Управляйте разговорами из TikTok, WhatsApp, электронной почты, голосовыми вызовами и другими приложениями — все в одном месте. Вместо разрозненности и хаоса наслаждайтесь многоканальным общением в командном почтовом ящике с отличным UI/UX.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Затем выйдите за рамки базовой автоматизации. В то время как Trengo ограничивает ваши рабочие процессы, response.io расширяет возможности вашей команды с помощью передового искусственного интеллекта, настраиваемых рабочих процессов и гибкой логики. В сочетании с функциями управления лидами и отчетами он создан для более быстрой масштабной конвертации лидов.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Нужна помощь? Наша команда по адаптации быстро поможет вам настроиться. А затем мы останемся с вами, предлагая круглосуточную экспертную поддержку и круглосуточную поддержку искусственного интеллекта по выходным — без дополнительных затрат для каждого плана.</span></p><p><span style=\"color: rgb(255, 255, 255);\">В совокупности это приводит к реальному результату: наши обзоры G2 подтверждают более быструю окупаемость инвестиций и более быструю окупаемость, чем у Trengo. Короче говоря, Trengo просто обеспечивает вам общение. </span><a href=https://respond.io/"http://Respond.io/" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(255, 255, 255);\">Respond.io</a><span style=\"color: rgb(255, 255, 255);\"> приносит вам конверсии.</span></p>"],"blocks.builder-d475a2bb681a43508da6079a121ef473#text":[0,"<p>Поставщик бизнес-решений WhatsApp</p>"],"blocks.builder-78f51bf581f84bee9814ae8464628cd3#component#options#symbol#data#header":[0,"Увеличьте свой доход в 3 раза с помощью WhatsApp API, как и эти компании"],"blocks.builder-a26ea4194b07402f93bd1a169e667686#text":[0,"<ol><li><strong>1.</strong> Создать счет respond.io</li></ol>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.3.title":[0,"В чем разница в ценах respond.io и Sleekflow?"],"blocks.builder-7308157f8d4a4d91b76eed81bfeef83d#text":[0,"<h2>Выберите respond.io для суперплатного маркетинга и продаж в чате</h2>"],"blocks.builder-fb092ecd9c914772927e796553421e50#text":[0,"<p>Привлекайте клиентов лояльность с целевыми вещаниями для промо-акций, обновлений, усовершенствований и опросов CSAT.</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.3.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Интересно, почему автоматизация мигания ограничивается ограниченным потоком? Он сводится к ценообразованию. Платформы, которые в основном заряжают по количеству пользователей, имеют мало стимулов, чтобы помочь вам автоматизировать — потому что чем больше вы автоматизируетесь, меньшее количество пользователей, за которые вам нужно платить.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Respond.io переворачивает эту модель. Цены на активные контакты на месяц дают вам неограниченное количество контактов и неограниченное количество разговоров, в отличие от конкурентов, которые платят за контактные блоки или колпачки разговоров по плану. По мере роста объема чата, ваши расходы за каждый месяц активный контакт падают, что делает его более масштабируемым. И поскольку мы не берем за одного пользователя, мы помогаем вам автоматизировать процесс роста клиентов и обрабатываем высокие объемы чата — независимо от того, насколько велика ваша команда.</span></p>"],"blocks.builder-7b0ab8f1e9c0451c87ffaff289b20ca3#text":[0,"<h2>Respond.io, построен для всего жизненного цикла клиентов</h2>"],"blocks.builder-91997657c2204789a5867860c3fa1905#text":[0,"<ol><li><strong>2.</strong>&nbsp;Следуйте шагам по пошаговым инструкциям по подключению каналов или обратитесь в нашу службу поддержки для получения помощи.</li></ol>"],"blocks.builder-bd81fdc5f0ca4d1db871ec0004ac422b#text":[0,"<p>AI агент 24/5 в прямом эфире, 24/7</p>"],"blocks.builder-330d6cc5a5db41b5b6495995800ea29c#text":[0,"<h2>Легко переходите на самое мощное решение WhatsApp API</h2>"],"blocks.builder-5c905363d32e4183ae57bcda4c7d56e9#text":[0,"<h2>Часто задаваемые вопросы</h2>"],"blocks.builder-693f1d9ee3094ef492c0d15dea9dbe52#text":[0,"<p>Управление жизненным циклом клиентов</p>"],"blocks.builder-7a2d0b47c15543ffbc7035627080b734#text":[0,"<p>Управление жизненным циклом клиента</p>"],"blocks.builder-e6d3d493c915425b987f346fa58bafbe#text":[0,"<p>WhatsApp Каталог</p>"],"blocks.builder-8128cd9400d94766a9f9bdcd4ed14796#text":[0,"<p>Trengo и <a href=https://respond.io/"http://respond.io/" rel=\"noopener noreferrer\" target=\"_blank\">response.io</a> объединяют популярные каналы обмена сообщениями и повышают вовлеченность клиентов с помощью инструментов трансляции, искусственного интеллекта и аналитики разговоров. Но когда дело доходит до <strong>прозрачности ценообразования</strong> и <strong>зрелой многоканальной автоматизации</strong>, их возможности и ценность существенно различаются. Найдите решение, которое лучше всего соответствует вашим потребностям.</p>"],"blocks.builder-ab2e63e67791415886838b9f692858fd#text":[0,"<p>Достижение успеха на всех этапах воронки продаж</p>"],"blocks.builder-8f47390836904913a989cecde3626913#text":[0,"<h2>Легко переходите на самое мощное решение WhatsApp API</h2>"],"blocks.builder-536c47e7f71047469f7085cfd4edf239#text":[0,"<p>WhatsApp Business Calling API</p>"],"blocks.builder-5130cdae3e09492a8feef0933769739c#text":[0,"<ol><li>3. Подтвердите свой номер, и вы готовы к работе — ваш номер, шаблоны, контакты и история разговоров сохранятся!</li></ol>"],"blocks.builder-62651f320d9a461d8e1dfba73dfbf67b#text":[0,"<p>Повышайте лояльность клиентов с помощью целевых рассылок об акциях, продлениях, обновлениях и опросах CSAT.</p>"],"blocks.builder-9cbc3f01c44d45eea0969442714acd23#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-d604bc8f9c494c629da25e525ed1685d#text":[0,"<p>За дополнительную плату</p>"],"blocks.builder-6e4517c68c964d4ca6d158d9e6e44549#text":[0,"<p>Создан для масштаба, а не для стресса</p>"],"blocks.builder-95883c46335241958f044c5f85b08734#text":[0,"<p>Передовой</p>"],"blocks.builder-7e4dee04ed9b478e944c9b2adbff99f2#text":[0,"<ol><li><strong>2.</strong>&nbsp;Следуйте пошаговым инструкциям по подключению каналов или обратитесь за помощью в нашу службу поддержки.</li></ol>"],"blocks.builder-2b192efd16504b0cb49461d7b5f3fb1f#text":[0,"<p>Узнать больше</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.1.title":[0,"Зачем мне нужна альтернатива Trengo?"],"blocks.builder-30dc6a07e2004baca27fdabcf5db848b#text":[0,"<p>Автоматизируйте бронирование, мгновенно делитесь информацией о продукте с Meta Каталогами и ускоряйте высокоценную или критически важную сделку с голосовыми звонками.</p>"],"blocks.builder-0036b72f52f84b189cda3ef2af28e6ba#text":[0,"<p>- Используйте Мета клик, чтобы общаться с рекламой в WhatsApp</p><p>- Мгновенно запускать рабочие процессы, отвечающие требованиям</p><p>- Управление всем жизненным циклом клиентов WhatsApp на одной платформе</p><p>- Отслеживание эффективности маркетинга WhatsApp с углубленной аналитикой</p>"],"blocks.builder-fcf2c95745c24ee4b08ca1cef267cf92#text":[0,"<p>ISO 27001</p>"],"blocks.builder-b20eb615ca7e4a6c87e49dab25fec51d#text":[0,"<p>Включено в план роста и выше</p>"],"blocks.builder-608bbeb186d2482781f0cc89234f0595#text":[0,"<p>Приоритизация высокопоставленных лидеров, проектирование поездок клиентов для каждого этапа жизненного цикла или определение общих точек отпуска с аналитикой.</p>"],"blocks.builder-084761a53b5041759d30d3aec15c333b#text":[0,"<p>Никогда не терять проводов из-за падений или простоев. В отличие от Sleekflow, respond.io гарантирует 99,999% превышения времени.</p>"],"blocks.builder-37b11c666036443b9e17a6634a82a4e3#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.6.title":[0,"Есть ли у Sleekflow или respond.io лучшая поддержка клиентов?"],"blocks.builder-8e8dc28930b54bf5aeeee410f0b2e43f#text":[0,"<p>Стабильность при высоких томах чата</p>"],"blocks.builder-6e162a53957343079237aee28a70c2b2#text":[0,"<p><br></p>"],"blocks.builder-68405a85140a4722835faab383054d53#text":[0,"<p>Мгновенно делитесь информацией о продукте или услуге с помощью мета-каталогов</p>"],"blocks.builder-6e1c385d5978483a8755d2d6798a7695#text":[0,"<p>- рассылать рекламные сообщения по масштабам</p><p>- Напоминать покупателям о возможностях обновления или обновления</p><p>- проведение обследований степени удовлетворенности потребителей;</p>"],"blocks.builder-5ffdf842eb404306a1df18cd3e71dd2a#text":[0,"<p>Напомнить клиентам о возможностях обновления или улучшения</p>"],"blocks.builder-a815f345c0854825949de0b3c03b7186#text":[0,"<h2>Sleekflow и respond.io: Быстрое сравнение функций</h2>"],"blocks.builder-757f0f45ddb4464da1460cd95aafdaa4#text":[0,"<p>Собирайте лиды из Meta и TikTok, оценивайте их и мгновенно отвечайте с помощью ИИ, а затем оптимизируйте производительность с помощью подробной аналитики.</p>"],"blocks.builder-48e60911c1c5444cbee39e4b2cad7d94#text":[0,"<p>Источники знаний ИИ</p>"],"blocks.builder-d3b8b8c78151473f92f004922a2b8596#text":[0,"<p>Узнать больше</p>"],"blocks.builder-c2f63ea7333846e68e4010ce9521fa61#text":[0,"<p>Поддержка по посадке</p>"],"blocks.builder-1c36408436414d6d945e0252ac87f29f#text":[0,"<h2>Сохранять целевыми вещами </h2>"],"blocks.builder-fcb45e2475084b34b982bd00e76c9ac1#text":[0,"<p>Приложение WhatsApp Business + API</p>"],"blocks.builder-c734f00fd3884886ae3149bd819302c2#text":[0,"<p>Только в рабочее время по центральноевропейскому времени</p>"],"blocks.builder-ec00d05b244c4474b2944f99f72a7e0a#text":[0,"<p>Отслеживайте время отклика, эффективность рекламы и трансляций, а также конверсии, чтобы превратить информацию в доход.</p>"],"blocks.builder-5cf433312e85403699013ab837147dc2#text":[0,"<ol><li>2. Следуйте <a href=https://respond.io/"https://help.respond.io/l/en/whatsapp/phone-number-migration-to-respond-whatsapp-business-api#steps_to_migrate_to_respond_io_whats_app_business_platform_api\" rel=\"noopener noreferrer\" target=\"_blank\">простым шагам на платформе response.io</a> , чтобы перенести свою учетную запись</li></ol>"],"blocks.builder-47a873953ef54464bf37ac18a2c256f5#text":[0,"<ul><li>Respond.io улучшает результаты маркетинга, продаж и поддержки с помощью многоканальных инструментов и подробной аналитики</li></ul>"],"blocks.builder-1d503d2054c74c31a4be25129c9e5f97#text":[0,"<p>Trengo может стать для вас отправной точкой, но response.io выведет вас на новый уровень благодаря более продуманным многоканальным рабочим процессам, более высокому доходу и платформе, созданной для масштабирования вашего бизнеса.</p>"],"blocks.builder-9c34572b1f3a48a3a1764bf89bece4be#text":[0,"<ul><li>По мере роста объёма чата, расходы за ежемесячную активный контакт падает</li></ul>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.3.title":[0,"В чем разница в ценах response.io и Trengo?"],"blocks.builder-649e6e87ae694d3cacaea885eb8644e9#text":[0,"<p>Круглосуточный чат, круглосуточный агент ИИ</p>"],"blocks.builder-0da4d434f63e42b498d67144d019e6e8#text":[0,"<p>Инструменты продаж для конвертации</p>"],"blocks.builder-97b86cbef8e541c18a3479c3c07d9852#text":[0,"<h2>Захват проводов с помощью omnich<unk> marketing</h2>"],"blocks.builder-d0af53448bc84cd48a99a428b5c5c56f#text":[0,"<p>Отслеживать и управлять ведущими через все стадии жизненного цикла</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.2.title":[0,"Что делает respond.io лучшей альтернативой Sleekflow?"],"blocks.builder-45b71c076c5c452c8dd157feabcf239a#text":[0,"<p>Масштабное удержание клиентов</p>"],"blocks.builder-2cff2b2bfb464750852b3e1457a42854#text":[0,"<p>Генерация активного свинца</p>"],"blocks.builder-d3897681c551480fbb42a9f6054aebaa#text":[0,"<p>Премиум: $349/месяц</p><p>5 пользователей</p><p>20,000 сохраненных контактов</p><p>25 потокостроителей</p>"],"blocks.builder-b25a0306f94e4afe8f8910519724a339#text":[0,"<p>В то время как Trengo не поддерживает некоторые ключевые каналы и взимает дополнительную плату за VoIP, <a href=https://respond.io/"http://respond.io//" rel=\"noopener noreferrer\" target=\"_blank\">response.io</a> объединяет звонки, электронную почту, WhatsApp, TikTok, Facebook Messenger, Instagram и многое другое.</p>"],"blocks.builder-a08d6a5e754a4240a9effb00488ac090#text":[0,"<p>Плата за разговор (17 долларов за каждые дополнительные 100 разговоров)</p><p>Сборы за автоматизацию Flowbot </p><p>Плата за поездку AI</p>"],"blocks.builder-e728f1f800ad463a9e8d2dc2e9e6ef02#text":[0,"<p>Нажмите для автоматизации чата рекламы</p>"],"blocks.builder-b90b9792ee294044ad8cddd52ee7b7a0#text":[0,"<p>PDF</p>"],"blocks.builder-d6920a4ffe7b4093b2ffe5a39c032268#text":[0,"<p>Перенести API WhatsApp с другого BSP на response.io</p>"],"blocks.builder-7dd6e6adc0c648a7a276fcf892bf4e81#text":[0,"<p>Цены на вознаграждение</p>"],"blocks.builder-d3b07faa321b484697315e839b81ed6c#text":[0,"<p>💰</p>"],"blocks.builder-60cc776b0021451c96b4145e8ca46367#text":[0,"<p>$279 в месяц</p><p>10 пользователей</p><p>1,000 активных контактов на месяц</p><p>100 000 сохраненных контактов</p><p>Все функции,</p><p>Неограниченные рабочие процессы</p>"],"blocks.builder-8f8e40b2ef2248a884a5dc48ed2ced6c#text":[0,"<ul><li>Дополнительные функции автоматизации Trengo неуклюжи и ограничены одним каналом за раз</li></ul>"],"blocks.builder-e415fe0bd1e04720942382b2ae8c12f2#text":[0,"<p>Узнать больше</p>"],"blocks.builder-408e84850c9045ecba18cc1c68eb54b6#text":[0,"<ol><li>3. Подключите вашу новую учетную запись WhatsApp API к respond.io</li></ol>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.1.title":[0,"Почему мне нужна альтернатива Спящего потока?"],"blocks.builder-c94705c15dcd400b840c7fb3f3eca1b2#text":[0,"<ol><li>1. Приобретите номер телефона, который не подключен к текущему аккаунту WhatsApp Business, или зарегистрируйте виртуальный номер.</li></ol>"],"blocks.builder-b21df6537d434b8384db4dbba0284424#text":[0,"<p>Отчеты</p>"],"blocks.builder-33ca589e89a74eb990a00c7a36b15e2d#text":[0,"<h2>Почему response.io — лучшая альтернатива Trengo</h2>"],"blocks.builder-7ba10e30b8bd446a969d94c1c4fe1a86#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-8b129b8eb52d47668419cbf4a963648d#text":[0,"<p>Поддержка при адаптации</p>"],"blocks.builder-234cc065ac074275af56a06388f3dd8c#text":[0,"<p>Никаких скрытых платежей или неожиданных повышений цен — только ценность, которая приносит результаты. В то время как Trengo ограничивает ваш рост и истощает ваш бюджет, response.io обеспечивает масштабируемую окупаемость инвестиций.</p>"],"blocks.builder-9e833331297142aaaaef2c33f4e91d39#text":[0,"<p>Захват проводов с помощью маркетинга WhatsApp</p>"],"blocks.builder-be280dbe220c4000a63b12d2cc90f96e#items.5.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Закажите индивидуальную демонстрацию у наших внутренних экспертов, чтобы увидеть, как </span><a href=https://respond.io/"http://respond.io//" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(255, 255, 255);\">response.io</a><span style=\"color: rgb(255, 255, 255);\"> соответствует вашим конкретным сценариям использования, или зарегистрируйтесь для получения бесплатной пробной версии. Когда вы будете готовы к переходу, наша команда по адаптации будет рада предложить вам помощь для плавного перехода, а поддержка будет доступна круглосуточно, если вам понадобится помощь впоследствии.</span></p>"],"blocks.builder-15544987ca454c1b9acdd544471a27d9#text":[0,"<p>Черновики сообщений с помощью ИИ</p>"],"blocks.builder-871f9e7fdec541eda01ef49d2163a152#text":[0,"<p>За автоматизацию Trengo взимает дополнительную, не указанную в перечне комиссию. <a href=https://respond.io/"http://respond.io//" rel=\"noopener noreferrer\" target=\"_blank\">Respond.io</a> предлагает неограниченные кредиты ИИ и гибкую автоматизацию для масштабируемости.</p>"],"blocks.builder-90a2085adc0c4e67bdc764910ef29144#text":[0,"<p>Все каналы</p>"],"blocks.builder-8096bb645a8646a69505442ecac4d1e0#text":[0,"<ul><li>Обрабатывайте звонки по протоколу VoIP, электронную почту, TikTok, WhatsApp и многое другое в почтовом ящике команды</li></ul>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.1.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Trengo не подходит для компаний с большим объемом сообщений из-за высоких затрат на общение и тенденции к задержкам в условиях стресса. Автоматизация имеет решающее значение для роста, но Trengo взимает за нее дополнительную плату, что является неприятным сюрпризом для многих команд.</span></p>\n<p><span style=\"color: rgb(255, 255, 255);\">Ограниченная поддержка каналов, как и отсутствие интеграции с TikTok, еще больше усложняет масштабирование. А если у вас возникнут проблемы или вам понадобится помощь, будьте готовы ждать ответа от Trengo несколько дней, как показывают отзывы клиентов. Выберите альтернативу, например response.io, для продвижения, продаж и поддержки на любом канале с использованием передовой автоматизации и искусственного интеллекта — без непредвиденных расходов.</span></p>\n"],"blocks.builder-41ba611a68344941bb672b1190d5fed4#text":[0,"<ol><li>1. Отключите двухэтапную проверку в вашем Мета-аккаунте.</li></ol>"],"blocks.builder-0afa6bbae9eb407085424e8ef1b77837#text":[0,"<h2>Легко перейти на самое мощное решение WhatsApp API</h2>"],"blocks.builder-712680dab66a49cd8ecb1f7c9ef3a2e1#text":[0,"<p>Рабочие процессы автоматизации чата</p>"],"blocks.builder-9c8e0d63cf124d7c8f50537e52fbcf26#text":[0,"<p>respond.io</p>"],"blocks.builder-9572783160af431392be2e1eaef661ba#text":[0,"<p>API для бизнес-звонков WhatsApp</p>"],"blocks.builder-88b2ce3f70d640f884568dd579ae85b4#text":[0,"<p>Проведение обследований степени удовлетворенности клиентов</p>"],"blocks.builder-01558e1b8ef5441aaba8af4d015c84f4#items.5.descriptions":[0,"<p><span style=\"color: rgb(255, 255, 255);\">Trengo предлагает поддержку по электронной почте и через сообщения для плана Boost, а для клиентов с тарифными планами более высокого уровня связь доступна только через чат в рабочее время по центральноевропейскому времени. Но даже в этом случае отзывы клиентов часто указывают на низкое время отклика и низкое качество поддержки.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Respond.io предлагает круглосуточную поддержку клиентов и круглосуточный чат с искусственным интеллектом по выходным для всех планов, а менеджеры по работе с клиентами готовы помочь в индивидуальном развитии бизнеса. Отличная поддержка клиентов — предмет гордости, подтвержденный положительными отзывами клиентов.</span></p>"],"blocks.builder-cb7035c72559464b9be4cb475cf18c4c#text":[0,"<p>Возможности WhatsApp</p>"],"blocks.builder-4f29421095e54d6383cb67853e30887a#text":[0,"<ol><li>3. Подключите вашу новую учетную запись WhatsApp API к respond.io</li></ol>"],"blocks.builder-ef7ebcbf71b0464087d3c2d4d4061ca0#text":[0,"<p>Узнайте больше о.</p>"],"blocks.builder-25570b483f0b4a1da904203cdf67f63d#text":[0,"<ol><li><strong>2.</strong>&nbsp;Следуйте пошаговым инструкциям по подключению каналов или обратитесь к нам за полной помощью по миграции.</li></ol>"],"blocks.builder-b89d614c92294b2e82bfe205a728071c#text":[0,"<p>Измерение и повышение эффективности маркетинга с помощью глубокой аналитики</p>"],"blocks.builder-6bafaf31e5e0432ba30aa5508d6f89fd#text":[0,"<p>Доступность</p>"],"blocks.builder-12954430330947c2a71804ef3b2aa224#text":[0,"<p>Удержание клиентов по шкале</p>"],"blocks.builder-7e0a4b7383504d038e23ab4140eaf520#text":[0,"<p>💰</p>"],"blocks.builder-6f3a264267384cca8c53697bfcdb32ee#text":[0,"<p><em>*Ежемесячные активные контакты относятся к контактам, с которыми вы общаетесь в течение месяца. Вместо оплаты хранимых контактов, оплачивайте только контакты, к которым вы на самом деле обращаетесь.</em></p>"],"blocks.builder-495aa017970b4176b49305c5372ac090#text":[0,"<p>Только для WhatsApp</p>"],"blocks.builder-ebb2c9dab3c74b548695e22e086ee558#text":[0,"<p>Новые платформы обмена сообщениями? 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Альтернатива Trengo для масштабирования конверсий, а не затрат

Никаких скрытых платежей или неожиданных повышений цен — только ценность, которая приносит результаты. В то время как Trengo ограничивает ваш рост и истощает ваш бюджет, response.io обеспечивает масштабируемую окупаемость инвестиций.

Trengo против response.io: краткое сравнение функций

Trengo и response.io объединяют популярные каналы обмена сообщениями и повышают вовлеченность клиентов с помощью инструментов трансляции, искусственного интеллекта и аналитики разговоров. Но когда дело доходит до прозрачности ценообразования и зрелой многоканальной автоматизации, их возможности и ценность существенно различаются. Найдите решение, которое лучше всего соответствует вашим потребностям.


Trengo

respond.io

WhatsApp Capabilities

WhatsApp Business Solution Provider

WhatsApp Business Calling API

WhatsApp Business App + API

WhatsApp Catalog

Broadcasts

Omnichannel Capabilities

Supported Channels

Calls

Voice over Internet Protocol (VoIP)

  • API для бизнес-звонков WhatsApp
  • Звонки через Messenger (Скоро)
  • Голосовая связь по интернет-протоколу (VoIP)

Customer Lifecycle Automation

Customer Lifecycle Management

All channels

Chat Automation Workflows

For additional fees

Click to Chat Automation Triggers

Reports

Limited

AI Features

AI Agent

For additional fees

Included in Growth plan and above

AI Assisted Message Drafts

Limited credits

Unlimited credits

AI integration with Automated Workflows

For additional fees

Included in Growth plan and above

Support and Stability

Onboarding Support

Limited

Availability

Only during office hours CET time

24/5 live chat, 24/7 AI agent

Supports High Message Volume without Lagging

Pricing

Entry

Boost: $164/month

  • 5 users
  • 300 conversations/month*

*Conversations have a 7-day window

Starter: $79/month

  • 5 users
  • Unlimited Monthly Active Contacts
  • No workflows

Mid-tier

Pro: $274/month

  • 5 users
  • 1,000 conversations/month

Growth: $159/month

  • 10 users
  • 1,000 Monthly Active Contacts*
  • Unlimited workflows

Advanced

Enterprise: Custom pricing

  • Undefined number of users
  • Custom number of conversations

Advanced: $279/month

  • 10 users
  • 1,000 Monthly Active Contacts
  • All automation and integration features
  • Unlimited workflows

Contact respond.io for customized enterprise plans.

Additional fees

Conversation fees ($17/each additional 100 conversations)

Flowbot Automation fees

AI Journey fees

-

*Monthly Active Contacts refers to the contacts you chat with in a month. Instead of paying for stored contacts, only pay for the contacts you actually talk to.

Легко переходите на самое мощное решение WhatsApp API

Migrate from WhatsApp Business App to WhatsApp API

  1. 1. Приобретите номер телефона, который не подключен к текущему аккаунту WhatsApp Business, или зарегистрируйте виртуальный номер.
  1. 2. Подключите свой номер к своему бизнес-аккаунту Meta
  1. 3. Подключите новую учетную запись WhatsApp API к response.io
  1. 3. Подключите новую учетную запись WhatsApp API к response.io

Migrate WhatsApp API from another BSP to respond.io

  1. 1. Отключите двухэтапную аутентификацию в своем аккаунте Meta.
  1. 2. Следуйте простым шагам на платформе response.io , чтобы перенести свою учетную запись
  1. 3. Подтвердите свой номер, и вы готовы к работе — ваш номер, шаблоны, контакты и история разговоров сохранятся!

Почему response.io — лучшая альтернатива Trengo

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Built for scale, not stress

  • Обрабатывайте звонки по протоколу VoIP, электронную почту, TikTok, WhatsApp и многое другое в почтовом ящике команды
  • Современный UI/UX, рассчитанный на большой объем общения; никаких задержек и простоев
  • Получите поддержку в течение нескольких часов, а не дней — в отличие от Trengo, response.io никогда не оставит вас в неведении

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Achieve success across the funnel

  • Trengo был разработан для поддержки; его новым функциям маркетинга и продаж не хватает зрелости
  • Дополнительные функции автоматизации Trengo неуклюжи и ограничены одним каналом за раз
  • Respond.io улучшает результаты маркетинга, продаж и поддержки с помощью многоканальных инструментов и подробной аналитики

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Transparent pricing for proven value, no bill shock

  • Получите все обещанные функции в вашем плане, никаких надстроек для автоматизации и искусственного интеллекта.
  • Платите только за те контакты, с которыми общаетесь в течение месяца.
  • Обзоры Respond.io G2 показывают более быстрое время окупаемости и более высокую рентабельность инвестиций, чем у Trengo

Выходите за рамки с response.io — больше мощности, больше роста, меньше хлопот

Trengo может стать для вас отправной точкой, но response.io выведет вас на новый уровень благодаря более продуманным многоканальным рабочим процессам, более высокому доходу и платформе, созданной для масштабирования вашего бизнеса.

Звонки и чат в одном почтовом ящике

В то время как Trengo не поддерживает некоторые ключевые каналы и взимает дополнительную плату за VoIP, response.io объединяет звонки, электронную почту, WhatsApp, TikTok, Facebook Messenger, Instagram и многое другое.

Узнать больше

Управление жизненным циклом клиента

Отдавайте приоритет лидам с высокими намерениями, проектируйте пути клиентов для каждого этапа жизненного цикла или выявляйте типичные точки отказа с помощью аналитики.

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ИИ и автоматизация без ограничений

За автоматизацию Trengo взимает дополнительную, не указанную в перечне комиссию. Respond.io предлагает неограниченные кредиты ИИ и гибкую автоматизацию для масштабируемости.

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Надежный партнер

Наши команды по работе с клиентами и поддержке клиентов готовы оказать вам помощь на каждом этапе пути. Мы быстро подключим вас к работе, предоставим рекомендации, соответствующие целям вашего бизнеса, а затем будем оказывать вам круглосуточную поддержку.

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Собственные интеграции

Обогащайте данные с помощью HubSpot, Salesforce, Google Sheets и других. Наслаждайтесь Salesforce на нашем стартовом плане, пока он доступен только на плане Pro от Trengo.

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Инсайты на основе данных

Отслеживайте время отклика, эффективность рекламы и трансляций, а также конверсии, чтобы превратить информацию в доход.

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Комплексная генерация лидов

Собирайте лиды из Meta и TikTok, оценивайте их и мгновенно отвечайте с помощью ИИ, а затем оптимизируйте производительность с помощью подробной аналитики.

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Инструменты продаж, которые конвертируют

Автоматизируйте бронирование, мгновенно делитесь информацией о продуктах с помощью метакаталогов и ускоряйте заключение ценных или важных сделок с помощью голосовых звонков.

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Масштабное удержание клиентов

Повышайте лояльность клиентов с помощью целевых рассылок об акциях, продлениях, обновлениях и опросах CSAT.

Узнать больше

Легко переходите на самое мощное решение WhatsApp API

Migrate from WhatsApp Business App to WhatsApp API

  1. 1. Приобретите номер телефона, который не подключен к текущему аккаунту WhatsApp Business, или зарегистрируйте виртуальный номер.
  1. 2. Подключите свой номер к своему бизнес-аккаунту Meta
  1. 3. Подключите новую учетную запись WhatsApp API к response.io
  1. 3. Подключите новую учетную запись WhatsApp API к response.io

Migrate WhatsApp API from another BSP to respond.io

  1. 1. Отключите двухэтапную аутентификацию в своем аккаунте Meta.
  1. 2. Следуйте простым шагам на платформе response.io , чтобы перенести свою учетную запись
  1. 3. Подтвердите свой номер, и вы готовы к работе — ваш номер, шаблоны, контакты и история разговоров сохранятся!

Быстрая настройка на response.io

Migrate from Sleekflow or other software to respond.io

  1. 1. Создайте учетную запись response.io
  1. 2. Следуйте пошаговым инструкциям по подключению каналов или обратитесь к нам за полной помощью по миграции.

New to messaging platforms? Get started easily

  1. 1. Создайте учетную запись response.io.
  1. 2. Следуйте пошаговым инструкциям по подключению каналов или обратитесь за помощью в нашу службу поддержки.

Часто задаваемые вопросы

Trengo лучше всего подходит для малого бизнеса с числом агентов менее 5, отправляющих небольшие объемы сообщений клиентам в WhatsApp, Facebook и Instagram.

Крупным предприятиям с большим объемом общения, которым требуются расширенные функции для нескольких пользователей и команд, стоит рассмотреть возможность использования response.io. Наш продукт лучше всего подходит компаниям B2C, стремящимся к росту бизнеса или доходов с помощью звонков, электронной почты и популярных каналов обмена сообщениями, таких как TikTok, WhatsApp и другие.

Реальные истории успеха клиентов.

Увеличьте результаты вашего бизнеса в 3 раза с respond.io 🚀.