respond-io

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-vd5lew717rs"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"bsgrye56q08"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Facebook Messenger work for your business and not the other way round</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connect your Facebook pages and chat over Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-6nf4bt3s8iv"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"o8logjwrlm7"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"f65b2dc48f2343019f6d02c3ad58bb78"],"model":[0,"integrations"],"value":[0,{"createdDate":[0,1731493166618],"firstPublished":[0,1731493228111],"published":[0,"published"],"name":[0,"HubSpot (Beta)"],"folders":[1,[]],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdated":[0,1749704574333],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""],"hasLinks":[0,false],"kind":[0,"data"]}],"query":[1,[]],"variations":[0,{}],"testRatio":[0,1],"id":[0,"f65b2dc48f2343019f6d02c3ad58bb78"],"rev":[0,"j80t5m3jfsp"],"data":[0,{"group":[0,"Integration-1"],"updatedOn":[0,1720097796000],"categoryLink":[0,"https://respond.io/integrations?channel=Integration"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fa85_hubspot-1.svg"],"headerColor":[0,"#ffedd6"],"state":[0,{"deviceSize":[0,"large"],"translation":[0,{}],"location":[0,{"path":[0,""],"query":[0,{}]}]}],"connect":[0,"https://app.respond.io/space/settings/integrations"],"documentation":[0,"https://help.respond.io/l/en/integrations/hub-spot"],"learnMore":[0,""],"categories":[1,[[0,"integration"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"publisherName":[0,"HubSpot"],"sortByGroup":[0,31],"hidden":[0,false],"name":[0,"HubSpot (Beta)"],"createdDate":[0,1618815662000],"slug":[0,"hubspot"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"description":[0,"A cloud based CRM software suite."],"contents":[0,"<p>With respond.io’s native HubSpot integration, HubSpot contact properties are displayed directly on respond.io — so your agents always have customer information at hand during chats and calls.</p><ul><li>Reference customer information in both chats and calls without switching apps</li><li>Market, sell and support your customers across WhatsApp, Messenger, TikTok, Instagram and more from a unified inbox</li><li>And now, you can call customers too — with support for WhatsApp Business API voice calls, Telnyx VoIP and Messenger Calls, respond.io brings messaging and calling into one workspace</li></ul><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Ffa8a28be5af0454ea77158f688a1f45c/">

More to come – follow our <a href=https://respond.io/"https://roadmap.respond.io/search?search=hubspot\%22 rel=\"noopener noreferrer\" target=\"_blank\">roadmap</a> to stay updated.</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-ydyb7b6mmir"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"3e4efa7f2a374b4f90f28c37e0fbe9ef"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493169028],"id":[0,"3e4efa7f2a374b4f90f28c37e0fbe9ef"],"name":[0,"Zapier"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"hasLinks":[0,false],"lastPreviewUrl":[0,""],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1737101520977],"firstPublished":[0,1731493227859],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"data":[0,{"image":[0,"https://uploads-ssl.webflow.com/6694d6b12712e4111cc1817a/6694d6b12712e4111cc197cd_zapier-logomark.svg"],"publisherName":[0,"Zapier"],"categories":[1,[[0,"integration"]]],"updatedOn":[0,1720097836000],"categoryLink":[0,"https://respond.io/integrations?channel=Integration"],"documentation":[0,"https://help.respond.io/integrations/zapier"],"sortByGroup":[0,27],"hidden":[0,false],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/integrations"],"slug":[0,"zapier"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"headerColor":[0,"#ffedd6"],"group":[0,"Integration-1"],"createdDate":[0,1618815558000],"learnMore":[0,""],"name":[0,"Zapier"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"description":[0,"Connect over 5,000+ applications quickly and easily"],"contents":[0,"<p id=\"\">With Zapier integration, you can connect respond.io to thousands of apps to automate your messaging workflows, sync data across different apps and more.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - qualify and transfer customers, create support tickets or submit orders they make</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li></ul>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-8311pyo1657"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"luj86ch93a8"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time<br></li><li id=\"\">Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Business process implementation - make Instagram work for your business and not the other way round</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connect an Instagram Business Account to chat over Instagram."],"blocks":[1,[[0,{"id":[0,"builder-pixel-38256o47i55"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738575994525],"firstPublished":[0,1731493227781],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"sfos9829nvp"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"6892c1b298fd4cecadae363b36d20682"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168497],"id":[0,"6892c1b298fd4cecadae363b36d20682"],"name":[0,"IMAP/SMTP"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"kind":[0,"data"],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}]}],"variations":[0,{}],"lastUpdated":[0,1736391114077],"firstPublished":[0,1731493227888],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"data":[0,{"sortByGroup":[0,22],"documentation":[0,"https://help.respond.io/email/other-email"],"learnMore":[0,""],"publisherName":[0,"respond.io"],"categoryLink":[0,"https://respond.io/integrations?channel=Email"],"name":[0,"IMAP/SMTP"],"createdDate":[0,1616061553000],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f6c0_email.svg"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"updatedOn":[0,1720097894000],"headerColor":[0,"#f3f3f3"],"connect":[0,"https://app.respond.io/space/settings/channels"],"slug":[0,"imap-smtp"],"categories":[1,[[0,"email"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"group":[0,"Channels/Email-1"],"hidden":[0,false],"contents":[0,"<p id=\"\">Send and receive emails with the benefits of respond.io’s powerful messaging capabilities.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Email Marketing - nurture your leads, send abandoned cart messages and newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Gmail work for your business and not the other way round</li></ul>"],"description":[0,"Connect via IMAP/SMTP to chat over email."],"blocks":[1,[[0,{"id":[0,"builder-pixel-et3uimrsi4r"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"ywgeokdowfm"]}]}]}]]],"personInCharge":[0,"With Ahmad Hijazi, Dalilk Academy’s Managing Director"],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/5cI4FrNZqNdUnzo9ZKwVfI/ce769924bd9de6dc91708dc79af4f1dc/assets_2F11f7a662b80a4675973850b067c01fa5_2F92d4bff0c2434d41bef0d093ad927783"],"title":[0,"How Innov821 DMCC 2x Its Student Enrollment by Centralizing Communications"],"metrics":[1,[[0,{"metric":[0,"100%"],"results":[0,"Increase in student intake"],"symbol":[0,"%"]}],[0,{"symbol":[0,""],"results":[0,"Enrollments in 7 months"],"metric":[0,"730,448"]}],[0,{"symbol":[0,"%"],"metric":[0,"73.2%"],"results":[0,"Average conversion rate"]}]]],"hidden":[0,false],"contentfulReference":[0,"2a9rtF57xeidbNBA8xmR72"],"tags":[1,[[0,"education"],[0,"broadcast"]]],"cta":[0,{"toggle":[0,false]}],"slug":[0,"dalilk-academy-doubles-student-intake"],"website":[0,"https://dalilk4ielts.com/"],"solutions":[1,[[0,{"solution":[0,"Integrated WhatsApp API on respond.io to centralize customer communication"]}],[0,{"solution":[0,"Automated chat routing and assignment to ensure every lead is answered"]}],[0,{"solution":[0,"Utilized broadcast to promote sales and events to a large audience"]}],[0,{"solution":[0,"Applied reporting to monitor and improve agent performance"]}]]],"useCases":[1,[[0,{"name":[0,"Conversational Sales"],"useCase":[0,"Conversational Sales"]}]]],"content":[0,"<p>Innov821 DMCC, better known as Dalilk Academy, is an established online English training and exam preparation center. It delivers quality education to late teens and young adults throughout the Gulf Cooperation Council (GCC) countries, particularly in Saudi Arabia.</p><p>It attracts prospective students via social media and directs prospects to a WhatsApp number. Sales agents then handle and convert those students. Innov821 DMCC also retargets them via sales promotions or events to increase sales conversion.‍</p><h2>The Problem</h2><p>The company initially managed course inquiries through multiple personal WhatsApp numbers, but this approach led to three major issues.</p><p>First, it lost potential enrollment from not replying to students on time. Managing multiple numbers made it difficult to keep track of all incoming students and assign them to agents. This resulted in prospective students being overlooked or not responded to on time.</p><p>Second, Innov821 DMCC struggled to increase the number of enrollments due to the limitations of using personal WhatsApp numbers. It could only broadcast promotions and events to 256 contacts per broadcast list. As it was impractical to send multiple broadcasts over several numbers, they faced a growth bottleneck.</p><p>Lastly, it was difficult to assess the effectiveness of consultants as their conversations were scattered across multiple numbers and devices. Managers had no visibility over how their teams handled inquiries, making it difficult to assess who was performing well and who needed improvement. As a result, there was an additional loss of sales opportunities.</p><h2>The Respond.io Solution</h2><p>To address the issues they faced using multiple personal WhatsApp numbers, Innov821 DMCC turned to respond.io. They wanted to improve their communication needs with students and increase the number of student enrollments.</p><h3>A Centralized Inbox That Connects Multiple Agents And Devices</h3><p>Innov821 DMCC transitioned from using multiple personal WhatsApp numbers to a single WhatsApp Business Platform (API) account and moved to respond.io. This streamlined its operations.</p><p>Instead of managing messages on multiple phones or apps, all student inquiries come into one inbox. It’s easier to keep track of student messages, reducing the loss of potential enrollment.</p><p>It was also now possible to identify which marketing campaigns students came from and segment them by course interest. This improved the agents’ performance by allowing them to respond immediately with relevant course details, providing a tailored experience for each lead.</p><h3>Workflow Automation Builder To Maximize Opportunities For Every Lead</h3><p>By leveraging respond.io’s various automation tools, Innov821 DMCC increased the number of enrolled students.</p><p>The Workflows chat automation builder enabled it to route and assign students to the right consultants for their needs automatically. The configuration considers agent capacity to ensure agents respond to inquiries in a timely manner, reducing the number of lead drop-offs.</p><h3>Broadcasts Were Used to Promote Sales and Events to a Wider Audience</h3><p>Innov821 DMCC also increased the scale of its promotional campaigns by sending promotional and event marketing broadcasts on popular channels like WhatsApp.</p><p>It could efficiently send targeted messages to the right audience at the right time. For example, it sent automated broadcasts to alert prospects about upcoming seminars. These messages were personalized to each student, depending on their course of interest, and resulted in an increased number of student enrollments.</p><h3>Applied Reporting Tools to Monitor and Improve Agent Performance</h3><p>Respond.io’s robust reporting tools effectively addressed the challenges of monitoring and evaluating consultants’ performance at Innov821 DMCC . It gained valuable insights into metrics such as first response and resolution times and identified areas of improvement.</p><p>Managers were also able to understand peak messaging times, allowing them to optimize the availability of their consultants and align their operations more closely with student behavior.</p><p>These insights enabled managers to make informed decisions and implement strategies to improve effectiveness in securing enrollments.</p><p>Respond.io helped us scale our business and grow at a rapid rate. It reduced the complexity of our operations so that we could answer student inquiries quickly while improving response quality. It was the key leading to our recent successes. - Ahmad Hijazi, Innov821 DMCC ’s Managing Director</p>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"2000\"\n height=\"1334\"\n alt=\"\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/6y6WUlQnZnVjtymddwAPAB/0ef9d2537af9164204aa417489be1e47/assets_2F11f7a662b80a4675973850b067c01fa5_2Fd8f9438ad69f4a0a978e8c7e6d102029?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.4992503748125936;\"\n />\n </picture>\n <h2>The Results</h2><p>Innov821 DMCC saw significant improvements after using respond.io in its sales and marketing processes, driving enrollment rates.</p><p>It has sent an average of 1 million monthly broadcast messages, effectively nurturing students into course signups. Meanwhile, automation tools ensure that every inquiry is answered quickly, minimizing the loss of potential opportunities.</p><p>This combination of targeted broadcasts, automated Workflows and agents responding quickly from a centralized inbox resulted in a staggering 73.2% conversion rate. In short, Innov821 DMCC was able to double its enrollment rates with 730,448 student sign-ups within 7 months.</p><p>Innov821 DMCC achieved a 100% increase in student intake over 7 months by using insights from the Reports Module. 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Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-vd5lew717rs"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"bsgrye56q08"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. 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Conversions"],"useCases":[1,[[0,{"url":[0,"/sales"],"value":[0,"conversational-sales"],"name":[0,"Conversational Sales"],"useCase":[0,"Conversational Sales"]}],[0,{"name":[0,"Promotional Messaging"],"url":[0,"/marketing"],"value":[0,"promotional-messaging"],"useCase":[0,"Promotional Messaging"]}]]],"content":[0,"<h4>How Qobolak Used Broadcasts to Double Student Lead Conversions</h4><p>Qobolak, an education placement company, plays a pivotal role in linking students in the Gulf Coast Countries, especially Saudi Arabia, with universities in the UK, USA, Europe and Australia. Its services include assistance in submitting university applications, onboarding students in the host countries and assisting with student accommodation.‍</p><h2>The Problem</h2><p>Qobolak faced significant challenges in increasing the number of student leads, monitoring employee performance and managing the complex follow-up processes with students after securing university offers. These issues impacted the number of lead conversions and the quality of student consultation services, both of which are essential for successful student placements.</p><h2>The Respond.io Solution</h2><p>Qobolak was searching for solutions that could streamline its communication processes, enhance employee performance monitoring and boost its overall student engagement strategies.</p><p>It needed a system that could <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-communication/"/n target=\"_blank\"\n rel=\"noopener \"\n >integrate various communication channels</a> into a single platform, making it easier to manage student interactions efficiently. Moreover, Qobolak sought advanced tools to monitor and improve its team&#39;s responsiveness and effectiveness in dealing with student inquiries and follow-ups.</p><p>This led Qobolak to adopt respond.io&#39;s robust functionalities, which promised to optimize service delivery in the educational placement sector by addressing these critical areas.</p><h3>Consolidate Multiple Channels into One Unified <b>Platform</b></h3><p>Qobolak previously relied on decentralized and uncoordinated communication methods. It used Facebook Messenger and Instagram DM, and had 20 agents who were using their personal WhatsApp numbers to communicate with students. This led to difficulty in tracking conversations and documents sent by students.</p><p>Respond.io provided a <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-support/"/n target=\"_blank\"\n rel=\"noopener \"\n >centralized communication platform</a>, consolidating conversations across multiple WhatsApp numbers and channels into one streamlined system. This shift allowed Qobolak to move from using many WhatsApp numbers to just one with WhatsApp API connected to respond.io.</p><p>The centralized inbox also improved interactions between students and agents, including better organization and tracking of essential documents.</p><h3>Comprehensive Monitoring of Agent Performance</h3><p>Previously, there was a lack of visibility into how effectively agents were following up on leads and closing sales, which is crucial in the educational placement sector.</p><p>Through the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Reports Module</a>, managers can track detailed employee metrics such as the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-conversations/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >number of conversations handled</a>, <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-responses/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >first response times</a> and <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-resolutions/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >resolution times</a>.</p><p>With these in-depth insights, managers can now accurately assess how efficiently each agent responds to students and how successfully agents place them in universities. They can also review individual conversations in detail to spot quality gaps for improved service.</p><p>This not only improves accountability but also identifies areas for performance enhancement, driving overall team productivity and effectiveness in the education placement market.</p><h3>Increase Event Attendance Through Broadcasts</h3><p>Qobolak successfully generates most of its leads at education fairs yet faces challenges in effectively communicating its participation at these events to potential students.</p><p>Sending <a \n href=https://respond.io/"https://help.respond.io/broadcasts-module/broadcasts-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >WhatsApp broadcasts via respond.io</a> served as a direct channel to deliver such announcements and updates to a <a \n href=https://respond.io/"https://respond.io/blog/respondio-whatsapp/"/n target=\"_blank\"\n rel=\"noopener \"\n >wide audience</a> efficiently.</p><p>This new approach has led to significant improvements in event visibility and attendance. Compared to previous education fairs, Qobolak has reached a larger audience more effectively, increasing attendance and overall student engagement to enhance its outreach and impact in the educational placement sector.</p><blockquote><p>“We&#39;re thrilled with the transformation in our student engagement and lead conversions since implementing respond.io. 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Tin nhắn hàng loạt WhatsApp cho ROI cao

Phát sóng quy mô lớn mà không cần phí bổ sung hay rủi ro tuân thủ. Tự động hóa các chiến dịch có ảnh hưởng lớn và theo dõi kết quả theo thời gian thực với đối tác doanh nghiệp Meta respond.io

Tin nhắn hàng loạt WhatsApp là gì?

Tin nhắn hàng loạt WhatsApp, còn được gọi là phát sóng WhatsApp, cho phép bạn gửi một tin nhắn duy nhất tới nhiều người nhận cùng một lúc, giúp dễ dàng chia sẻ khuyến mại, bản tin, cập nhật và nhắc nhở.


Điều này giúp giữ thương hiệu của bạn trong tâm trí, thúc đẩy sự tương tác lặp lại và đảm bảo liên lạc kịp thời với khách hàng của bạn.


Bằng cách tiếp cận họ trực tiếp trên WhatsApp, bạn có thể tăng cường chuyển đổi, giảm cơ hội bỏ lỡ và xây dựng lòng trung thành với nỗ lực tối thiểu.

Tin nhắn hàng loạt trên Ứng dụng WhatsApp Business và API

Không phải tất cả tin nhắn hàng loạt đều giống nhau—Ứng dụng WhatsApp Business và WhatsApp Business API có các khả năng và quy tắc khác nhau.


Đối với các doanh nghiệp cần nhiều hơn những gì các tin nhắn hàng loạt cơ bản, WhatsApp API cho phép phát sóng quy mô lớn, tự động hóa và phân đoạn khán giả chi tiết.



Các mức giá được liệt kê có thể thay đổi bởi Meta. Vui lòng tham khảo Meta để cập nhật giá mới nhất.


WhatsApp Business App

WhatsApp API with respond.io

Broadcast limit

256 contacts per list

Higher limits, scalable

Message type

Free-text allowed

Pre-approved templates only

Contact management

No contact importing

Import & segment opted-in contacts

Automation

Manual only

Advanced workflows & targeting

Broadcast reports

Dễ dàng di chuyển đến giải pháp WhatsApp API mạnh mẽ nhất

Migrate from WhatsApp Business App to WhatsApp API

  1. 1. Mua một số điện thoại không liên kết với tài khoản WhatsApp Business hiện tại hoặc đăng ký số ảo
  1. 2. Kết nối số của bạn với tài khoản doanh nghiệp Meta của bạn
  1. 3. Kết nối tài khoản WhatsApp API mới của bạn với respond.io
  1. 3. Kết nối tài khoản WhatsApp API mới của bạn với respond.io

Migrate WhatsApp API from another BSP to respond.io

  1. 1. Tắt xác minh 2 bước trong tài khoản Meta của bạn.
  1. 2. Thực hiện theo những bước đơn giản trong nền tảng respond.io để di chuyển tài khoản của bạn
  1. 3. Xác minh số của bạn và bạn đã sẵn sàng - bạn giữ lại số của mình, các mẫu, liên hệ và lịch sử trò chuyện!

Tin nhắn hàng loạt WhatsApp API: Quy tắc và thực hành tốt nhất

Allowed use cases

  • ✅ Marketing: Khuyến mại, cập nhật sản phẩm và tương tác lại
  • ✅ Tiện ích: Xác nhận đơn hàng hoặc nhắc nhở sự kiện
  • ✅ Xác thực: Xác thực an toàn qua OTP hoặc 2FA

Prohibited activities

  • ❌ Nhắn tin lạnh đến các liên hệ không đồng ý
  • ❌ Tin nhắn hàng loạt văn bản tự do (phải sử dụng mẫu)
  • ❌ Gửi hàng loạt đến các danh sách không phân đoạn

Tin nhắn hàng loạt WhatsApp vs quảng cáo nhấp vào WhatsApp: Khi nào sử dụng cái nào

Không giống như gửi tin nhắn SMS hoặc email hàng loạt, bạn không thể gửi tin nhắn hàng loạt đến bất kỳ ai qua WhatsApp API. 


Meta áp dụng các quy tắc nghiêm ngặt để bảo vệ người dùng khỏi spam và vi phạm hướng dẫn của nó có thể dẫn đến hạn chế hoặc cấm tài khoản. 


Thay vào đó, các doanh nghiệp muốn tiếp cận khán giả lạnh hoặc mới có thể mở rộng cơ sở khách hàng của họ với quảng cáo nhấp vào WhatsApp.

Các quảng cáo này được chia sẻ trên các kênh của Meta như Instagram và Facebook, hướng người tìm kiếm nhấp vào chúng trực tiếp đến một cuộc trò chuyện WhatsApp với bạn.


Chỉ sau đó bạn có thể tương tác lại với các liên hệ này bằng các tin nhắn hàng loạt WhatsApp và nuôi dưỡng họ để chuyển đổi hoặc mua hàng trở lại.


Click to WhatsApp ads

Bulk messages

Best for

Lead generation

Retargeting & retention

Audience

New leads

Existing, opted-in contacts

First message initiated by

Customer

Business

Messaging

Open-ended conversations

Pre-approved templates

Targeting

Meta ad targeting

Contact segmentation

Dễ dàng di chuyển đến giải pháp WhatsApp API mạnh mẽ nhất

Migrate from WhatsApp Business App to WhatsApp API

  1. 1. Mua một số điện thoại không liên kết với tài khoản WhatsApp Business hiện tại hoặc đăng ký số ảo
  1. 2. Kết nối số của bạn với tài khoản doanh nghiệp Meta của bạn
  1. 3. Kết nối tài khoản WhatsApp API mới của bạn với respond.io
  1. 3. Kết nối tài khoản WhatsApp API mới của bạn với respond.io

Migrate WhatsApp API from another BSP to respond.io

  1. 1. Tắt xác minh 2 bước trong tài khoản Meta của bạn.
  1. 2. Thực hiện theo những bước đơn giản trong nền tảng respond.io để di chuyển tài khoản của bạn
  1. 3. Xác minh số của bạn và bạn đã sẵn sàng - bạn giữ lại số của mình, các mẫu, liên hệ và lịch sử trò chuyện!

Cách gửi tin nhắn hàng loạt WhatsApp

Vì WhatsApp API không có giao diện người dùng để gửi hoặc nhận tin nhắn, bạn cần kết nối nó với một nền tảng nhắn tin như respond.io. Sau đó, bạn đã sẵn sàng phát sóng với quy mô lớn.

Step 1: Choose your audience

Nhập và phân đoạn các liên hệ đã chọn tham gia dựa trên các đặc điểm như lịch sử mua sắm, vị trí, cấp bậc thành viên hoặc ngôn ngữ để nhắn tin mục tiêu.

Step 2: Create a broadcast campaign

Chọn một mẫu WhatsApp được Meta chấp thuận. Phát sóng đến Messenger, Telegram và nhiều hơn nữa đồng thời để tối đa hóa độ phủ trên respond.io.

Step 3: Send and track performance

Cá nhân hóa tin nhắn với các chi tiết liên quan. Sau đó, lên lịch giao và theo dõi các chỉ số để tối ưu hóa trong tương lai.

Tin nhắn hàng loạt WhatsApp có giá bao nhiêu?

WhatsApp API là kênh phát sóng và tiếp thị tiết kiệm chi phí, nếu bạn sử dụng đúng nền tảng nhắn tin. Tất cả tin nhắn đến đều miễn phí nhưng tin nhắn đi phải tuân theo các điều kiện sau:

Phí meta: Dựa trên quốc gia của người nhận, loại tin nhắn và khối lượng tin nhắn hàng tháng.


Phí của nhà cung cấp giải pháp WhatsApp Business: Một số WhatsApp BSP áp dụng phí thiết lập, phí bảo trì hoặc phí tăng giá tin nhắn. Trên respond.io, chỉ trả những gì Meta tính phí cho bạn.


Tìm hiểu về các loại tin nhắn và ước tính chi phí của bạn bằng công cụ tính giá WhatsApp của chúng tôi.

$0.01400 / Message

0 cuộc trò chuyện

$0.00

$0.04180 / Message

0 cuộc trò chuyện

$0.00

$0.01400 / Message

0 cuộc trò chuyện

$0.00

$0.08600 / Message

0 cuộc trò chuyện

$0.00

$0.00

Để có cái nhìn bổ sung về cấu trúc giá cho các cuộc trò chuyện trên WhatsApp, hãy liên hệ với chúng tôi.

Tăng cường tương tác, kinh doanh lặp lại và doanh thu với respond.io

Hộp thư đến của nhóm đa kênh

Hợp nhất các cuộc gọi thoại, email, WhatsApp, TikTok, Facebook Messenger và nhiều hơn nữa. Gửi các bản phát sóng đến nhiều kênh cùng một lúc và xử lý quảng cáo nhấp vào trò chuyện của Meta.

Tìm hiểu thêm

Tự động hóa phát sóng

Tạo các chiến dịch nhỏ giọt, tự động nhắc nhở và chuyển khách hàng vào các danh sách phát sóng mới khi trạng thái của họ thay đổi. Tự động hóa các phản hồi để giữ cho khách hàng luôn tương tác.

Tìm hiểu thêm

Các mẫu tin nhắn WhatsApp

Tạo các mẫu và gửi chúng cho Meta phê duyệt dễ dàng. Sau đó, quản lý các mẫu hiện có và sử dụng chúng cho các bản phát sóng đến các khán giả mục tiêu, tất cả trong một nơi.

Tìm hiểu thêm

Thông tin chi tiết dựa trên dữ liệu

Theo dõi hiệu suất phát sóng, độ phổ biến của kênh, thời gian phản hồi và nhiều hơn nữa. Sau đó, tối ưu hóa các chiến dịch để cải thiện kết quả và thúc đẩy doanh thu.

Tìm hiểu thêm

Tính năng do AI điều khiển

Để AI dịch, tinh chỉnh giọng điệu và xử lý các câu hỏi thường gặp cho bạn, giải phóng các đại lý cho các cuộc trò chuyện có giá trị cao hoặc quan trọng.

Tìm hiểu thêm

Tích hợp liền mạch

Làm phong phú dữ liệu ngay trong hộp thư đến của bạn. Kết nối bất kỳ kênh nhắn tin nào với HubSpot, Salesforce, Google Trang tính và nhiều hơn nữa.

Tìm hiểu thêm

Các câu hỏi thường gặp

Tin nhắn hàng loạt trên WhatsApp là một tin nhắn duy nhất được gửi đến nhiều người nhận cùng một lúc, trở thành một trong những công cụ tiếp thị lại và tương tác lại hiệu quả nhất.

Nếu bạn đang sử dụng WhatsApp API, những tin nhắn này phải ở dạng mẫu đã được phê duyệt trước và chỉ gửi đến các liên hệ đã chọn tham gia.

Những câu chuyện thành công thực tế từ khách hàng

Tăng gấp 3 lần kết quả kinh doanh của bạn với respond.io 🚀