Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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It delivers quality education to late teens and young adults throughout the Gulf Cooperation Council (GCC) countries, particularly in Saudi Arabia.</p><p>It attracts prospective students via social media and directs prospects to a WhatsApp number. Sales agents then handle and convert those students. Innov821 DMCC also retargets them via sales promotions or events to increase sales conversion.</p><h2>The Problem</h2><p>The company initially managed course inquiries through multiple personal WhatsApp numbers, but this approach led to three major issues.</p><p>First, it lost potential enrollment from not replying to students on time. Managing multiple numbers made it difficult to keep track of all incoming students and assign them to agents. This resulted in prospective students being overlooked or not responded to on time.</p><p>Second, Innov821 DMCC struggled to increase the number of enrollments due to the limitations of using personal WhatsApp numbers. It could only broadcast promotions and events to 256 contacts per broadcast list. As it was impractical to send multiple broadcasts over several numbers, they faced a growth bottleneck.</p><p>Lastly, it was difficult to assess the effectiveness of consultants as their conversations were scattered across multiple numbers and devices. Managers had no visibility over how their teams handled inquiries, making it difficult to assess who was performing well and who needed improvement. As a result, there was an additional loss of sales opportunities.</p><h2>The Respond.io Solution</h2><p>To address the issues they faced using multiple personal WhatsApp numbers, Innov821 DMCC turned to respond.io. 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This improved the agents’ performance by allowing them to respond immediately with relevant course details, providing a tailored experience for each lead.</p><h3>Workflow Automation Builder To Maximize Opportunities For Every Lead</h3><p>By leveraging respond.io’s various automation tools, Innov821 DMCC increased the number of enrolled students.</p><p>The Workflows chat automation builder enabled it to route and assign students to the right consultants for their needs automatically. The configuration considers agent capacity to ensure agents respond to inquiries in a timely manner, reducing the number of lead drop-offs.</p><h3>Broadcasts Were Used to Promote Sales and Events to a Wider Audience</h3><p>Innov821 DMCC also increased the scale of its promotional campaigns by sending promotional and event marketing broadcasts on popular channels like WhatsApp.</p><p>It could efficiently send targeted messages to the right audience at the right time. For example, it sent automated broadcasts to alert prospects about upcoming seminars. These messages were personalized to each student, depending on their course of interest, and resulted in an increased number of student enrollments.</p><h3>Applied Reporting Tools to Monitor and Improve Agent Performance</h3><p>Respond.io’s robust reporting tools effectively addressed the challenges of monitoring and evaluating consultants’ performance at Innov821 DMCC . It gained valuable insights into metrics such as first response and resolution times and identified areas of improvement.</p><p>Managers were also able to understand peak messaging times, allowing them to optimize the availability of their consultants and align their operations more closely with student behavior.</p><p>These insights enabled managers to make informed decisions and implement strategies to improve effectiveness in securing enrollments.</p><p>Respond.io helped us scale our business and grow at a rapid rate. It reduced the complexity of our operations so that we could answer student inquiries quickly while improving response quality. 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Meanwhile, automation tools ensure that every inquiry is answered quickly, minimizing the loss of potential opportunities.</p><p>This combination of targeted broadcasts, automated Workflows and agents responding quickly from a centralized inbox resulted in a staggering 73.2% conversion rate. In short, Innov821 DMCC was able to double its enrollment rates with 730,448 student sign-ups within 7 months.</p><p>Innov821 DMCC achieved a 100% increase in student intake over 7 months by using insights from the Reports Module. 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Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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Its services include assistance in submitting university applications, onboarding students in the host countries and assisting with student accommodation.</p><h2>The Problem</h2><p>Qobolak faced significant challenges in increasing the number of student leads, monitoring employee performance and managing the complex follow-up processes with students after securing university offers. These issues impacted the number of lead conversions and the quality of student consultation services, both of which are essential for successful student placements.</p><h2>The Respond.io Solution</h2><p>Qobolak was searching for solutions that could streamline its communication processes, enhance employee performance monitoring and boost its overall student engagement strategies.</p><p>It needed a system that could <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-communication/"/n target=\"_blank\"\n rel=\"noopener \"\n >integrate various communication channels</a> into a single platform, making it easier to manage student interactions efficiently. Moreover, Qobolak sought advanced tools to monitor and improve its team's responsiveness and effectiveness in dealing with student inquiries and follow-ups.</p><p>This led Qobolak to adopt respond.io's robust functionalities, which promised to optimize service delivery in the educational placement sector by addressing these critical areas.</p><h3>Consolidate Multiple Channels into One Unified <b>Platform</b></h3><p>Qobolak previously relied on decentralized and uncoordinated communication methods. It used Facebook Messenger and Instagram DM, and had 20 agents who were using their personal WhatsApp numbers to communicate with students. This led to difficulty in tracking conversations and documents sent by students.</p><p>Respond.io provided a <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-support/"/n target=\"_blank\"\n rel=\"noopener \"\n >centralized communication platform</a>, consolidating conversations across multiple WhatsApp numbers and channels into one streamlined system. This shift allowed Qobolak to move from using many WhatsApp numbers to just one with WhatsApp API connected to respond.io.</p><p>The centralized inbox also improved interactions between students and agents, including better organization and tracking of essential documents.</p><h3>Comprehensive Monitoring of Agent Performance</h3><p>Previously, there was a lack of visibility into how effectively agents were following up on leads and closing sales, which is crucial in the educational placement sector.</p><p>Through the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Reports Module</a>, managers can track detailed employee metrics such as the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-conversations/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >number of conversations handled</a>, <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-responses/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >first response times</a> and <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-resolutions/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >resolution times</a>.</p><p>With these in-depth insights, managers can now accurately assess how efficiently each agent responds to students and how successfully agents place them in universities. They can also review individual conversations in detail to spot quality gaps for improved service.</p><p>This not only improves accountability but also identifies areas for performance enhancement, driving overall team productivity and effectiveness in the education placement market.</p><h3>Increase Event Attendance Through Broadcasts</h3><p>Qobolak successfully generates most of its leads at education fairs yet faces challenges in effectively communicating its participation at these events to potential students.</p><p>Sending <a \n href=https://respond.io/"https://help.respond.io/broadcasts-module/broadcasts-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >WhatsApp broadcasts via respond.io</a> served as a direct channel to deliver such announcements and updates to a <a \n href=https://respond.io/"https://respond.io/blog/respondio-whatsapp/"/n target=\"_blank\"\n rel=\"noopener \"\n >wide audience</a> efficiently.</p><p>This new approach has led to significant improvements in event visibility and attendance. 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رسائل WhatsApp الجماعية لتحقيق عائد استثمار مرتفع
قم بالبث على نطاق واسع دون رسوم إضافية أو مخاطر عدم الامتثال. قم بأتمتة الحملات ذات التأثير العالي وتتبع النتائج في الوقت الفعلي مع شريك ميتا للأعمال respond.io
ما هي الرسائل الجماعية عبر واتساب؟
تتيح لك الرسائل الجماعية عبر WhatsApp، والمعروفة أيضًا باسم بثوات WhatsApp، إرسال رسالة واحدة إلى عدة مستلمين في وقت واحد، مما يسهل مشاركة العروض الترويجية، الرسائل الإخبارية، التحديثات و التذكيرات
هذا يساعد على إبقاء علامتك التجارية في أذهانهم، وزيادة التفاعل المتكرر وضمان التواصل في الوقت المناسب مع عملائك.
من خلال الوصول إليهم مباشرة عبر واتساب، يمكنك زيادة التحويلات، تقليل الفرص الضائعة وبناء الولاء مع جهد قليل.
الرسائل الجماعية في تطبيق واتساب للأعمال مقابل واجهة برمجة تطبيقات واتساب
ليس جميع الرسائل الجماعية متشابهة - فلتطبيق واتساب للأعمال وواجهة برمجة تطبيقات واتساب قيود وقدرات مختلفة.
بالنسبة للشركات التي تحتاج إلى أكثر من مجرد مراسلة جماعية أساسية، تتيح واجهة برمجة تطبيقات واتساب بثوات القابلة للتوسع، الأتمتة والاستهداف الدقيق للجمهور.
الأسعار المدرجة قابلة للتغيير من قبل ميتا. يرجى الرجوع إلى ميتا للحصول على آخر تحديثات الأسعار.
WhatsApp Business App
WhatsApp API with respond.io
Broadcast limit
256 contacts per list
Higher limits, scalable
Message type
Free-text allowed
Pre-approved templates only
Contact management
No contact importing
Import & segment opted-in contacts
Automation
Manual only
Advanced workflows & targeting
Broadcast reports
سهل الانتقال إلى أكثر حلول واجهة برمجة تطبيقات واتساب قوة
Migrate from WhatsApp Business App to WhatsApp API
1. اشترِ رقم هاتف غير مرتبط بحساب واتساب للأعمال الحالي أو اشترك في رقم افتراضي
2. قم بتوصيل رقمك بحسابك في ميتا للأعمال
3. قم بتوصيل حساب واجهة برمجة تطبيقات واتساب الجديدة الخاصة بك مع respond.io
3. قم بتوصيل حساب واجهة برمجة تطبيقات واتساب الجديدة الخاصة بك مع respond.io
Migrate WhatsApp API from another BSP to respond.io
1. قم بإيقاف تشغيل التحقق بخطوتين في حسابك على ميتا.
3. تحقق من رقمك وأنت جاهز للانطلاق - احتفظ برقمك والقوالب وجهات الاتصال وسجل المحادثات!
رسائل واتساب الجماعية: القواعد وأفضل الممارسات
Allowed use cases
✅ التسويق: ترويج، تحديثات المنتج وإعادة الارتباط
✅ الخدمات: تأكيدات الطلب أو تذكيرات الحدث
✅ المصادقة: المصادقة الآمنة عبر OTP أو 2FA
Prohibited activities
❌ المراسلة الباردة إلى جهات الاتصال غير المختارة
❌ رسائل جماعية نصية مجانية (يجب استخدام القوالب)
❌ إرسال جماعي لقوائم غير مجزأة
الرسائل الجماعية عبر واتساب مقابل انقر للدردشة عبر واتساب: متى تستخدم كل منهما
على عكس رسائل SMS أو البريد الإلكتروني الجماعي، لا يمكنك إرسال رسائل جماعية إلى أي شخص عبر واجهة برمجة تطبيقات واتساب.
تفرض ميتا قواعد صارمة لحماية المستخدمين من الرسائل غير المرغوب فيها وانتهاك إرشاداتها قد يؤدي إلى قيود أو حظر للحسابات.
بدلاً من ذلك، يمكن للشركات التي تسعى للوصول إلى جمهور جديد أو بارد أن تنمي قاعدة عملائها من خلال انقر للدردشة معإعلانات واتساب. تتم مشاركة هذه الإعلانات على قنوات ميتا على غرار Instagram وFacebook، مما يدفع العملاء المحتملين الذين ينقرون عليها مباشرة إلى دردشة واتساب لديك.
فقط عندها يمكنك إعادة الارتباط بهؤلاء العملاء مع رسائل واتساب الجماعية وتوجيههم للتحويل أو الشراء مرة أخرى.
Click to WhatsApp ads
Bulk messages
Best for
Lead generation
Retargeting & retention
Audience
New leads
Existing, opted-in contacts
First message initiated by
Customer
Business
Messaging
Open-ended conversations
Pre-approved templates
Targeting
Meta ad targeting
Contact segmentation
سهل الانتقال إلى أكثر حلول واجهة برمجة تطبيقات واتساب قوة
Migrate from WhatsApp Business App to WhatsApp API
1. اشترِ رقم هاتف غير مرتبط بحساب واتساب للأعمال الحالي أو اشترك في رقم افتراضي
2. قم بتوصيل رقمك بحسابك في ميتا للأعمال
3. قم بتوصيل حساب واجهة برمجة تطبيقات واتساب الجديدة الخاصة بك مع respond.io
3. قم بتوصيل حساب واجهة برمجة تطبيقات واتساب الجديدة الخاصة بك مع respond.io
Migrate WhatsApp API from another BSP to respond.io
1. قم بإيقاف تشغيل التحقق بخطوتين في حسابك على ميتا.
3. تحقق من رقمك وأنت جاهز للانطلاق - احتفظ برقمك والقوالب وجهات الاتصال وسجل المحادثات!
كيف ترسل رسائل واتساب جماعية
نظرًا لأن واجهة برمجة تطبيقات واتساب لا تحتوي على واجهة أمامية لإرسال أو استقبال الرسائل، ستحتاج إلى ربطها بمنصة مراسلة مثل respond.io. عندها ستكون جاهزًا للبث على نطاق واسع.
Step 1: Choose your audience
استورد وقسم جهات الاتصال التي اختارت الانضمام بناءً على خصائص مثل تاريخ الشراء، الموقع، مستوى العضوية أو اللغة للحصول على رسائل مستهدفة.
Step 2: Create a broadcast campaign
حدد قالب واتساب المعتمد من ميتا. قم بالبث إلى Messenger وTelegram وأكثر في نفس الوقت لتحقيق أقصى وصول على respond.io.
Step 3: Send and track performance
خصص الرسائل بالتفاصيل ذات الصلة. عندها، قم بجدولة التسليم وتتبع المقاييس لتحسين الحملات في المستقبل.
كم تكلفة رسائل واتساب الجماعية؟
تُعد واجهة برمجة تطبيقات WhatsApp قناة فعالة من حيث التكلفة للبث والتسويق، إذا كنت تستخدم منصة المراسلة الصحيحة. جميع الرسائل الواردة مجانية، ولكن الرسائل الصادرة تخضع لما يلي:
رسوم التعريف: بناءً على بلد المستلم ونوع الرسالة والحجم الشهري.
رسوم موفر حلول واتساب: بعض موفري حلول واتساب يفرضون رسوم إعداد، رسوم صيانة أو زيادات في الرسائل. على respond.io، ادفع فقط ما تفرضه ميتا عليك.
تعرف على أنواع الرسائل وقم بتقدير تكاليفك باستخدام حاسبة تسعير WhatsApp الخاصة بنا.
$0.01400 / Message
0 محادثات
$0.00
$0.04180 / Message
0 محادثات
$0.00
$0.01400 / Message
0 محادثات
$0.00
$0.08600 / Message
0 محادثات
$0.00
$0.00
للحصول على رؤى إضافية حول هيكل التسعير لمحادثات WhatsApp،. تواصل معنا.
زيادة التفاعل وزيادة تكرار الأعمال والإيرادات مع respond.io
صندوق الوارد للفريق متعدد القنوات
وحّد المكالمات الصوتية والبريد الإلكتروني وواتساب وتيك توك وفيسبوك ماسنجر والمزيد. أرسل بثوات إلى قنوات متعددة في وقت واحد وتعامل مع إعلانات النقر للدردشة في ميتا.
تعتبر الرسالة الجماعية عبر WhatsApp رسالة واحدة يتم إرسالها إلى عدة مستلمين في وقت واحد، مما يجعلها واحدة من أكثر أدوات إعادة التسويق وإعادة الارتباط فعالية.
إذا كنت تستخدم WhatsApp API، يجب أن تكون هذه الرسائل على شكل قوالب تمت الموافقة عليها مسبقًا ويتم إرسالها فقط إلى جهات الاتصال التي تم اختيارها.
يحدد تطبيق WhatsApp للأعمال حد 256 جهة اتصال لكل قائمة بث. يسمح WhatsApp API بحدود أعلى بناءً على مستويات التفاعل.
لا، ليس إذا كنت تستخدم WhatsApp API، الذي لا يمكن استخدامه للتواصل البارد. تحظر Meta بشدة الرسائل الجماعية إلى جهات الاتصال غير المختارة، وستؤدي الانتهاكات إلى حظر الحسابات.
بدلاً من ذلك، استخدم إعلانات انقر للدردشة لجذب العملاء المحتملين الجدد. بمجرد أن يختاروا الانضمام، يمكنك إرسال رسائل WhatsApp الجماعية المستهدفة لتنمية الاهتمام، وزيادة التحويلات ودفع الأعمال المتكررة على مر الزمن.
يمكنك تقديم قوالب رسائلك إلى Meta للحصول على الموافقة من خلال مزود حلول WhatsApp للأعمال مثل respond.io. عادة ما يتم الانتهاء من الموافقة خلال 24 ساعة. يمكنك تتبع حالة موافقة قوالبك مباشرة في منصة respond.io.
تحقق من سبب الرفض على respond.io. يمكن أن يتم رفض القوالب بسبب أخطاء في التنسيق، أو لغة غير مناسبة، أو اختيار فئة غير صحيحة، أو انتهاكات للسياسات.
ثم، قم بالتعديل وفقًا لذلك وأعد تقديم القالب للحصول على الموافقة. تأكد من التنسيق الصحيح، واستخدم فئة القالب الصحيحة وامتثل لسياسات Meta لتجنب الرفض الثاني.
نظرة عامة
إلكتروني
الأزياء والملابس
الأثاث
المجوهرات
أنشطة ما بعد المدرسة
الرياضة ولياقة البدنية
مركز الجمال
عيادة الأسنان
عيادة طبية
خدمات تنظيف المنازل والخدم
التصوير الفوتوغرافي والفيديو
تجزئة قطع السيارات
معرض سيارات
وكالة سفر ومشغل جولات
