Il framework di Respond.io's Conversation-Led GrowthTM consente di catturare, convertire e mantenere i clienti, alimentando la crescita del business in ogni fase del viaggio del cliente
Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-vd5lew717rs"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"bsgrye56q08"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Facebook Messenger work for your business and not the other way round</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connect your Facebook pages and chat over Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-6nf4bt3s8iv"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"o8logjwrlm7"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"f65b2dc48f2343019f6d02c3ad58bb78"],"model":[0,"integrations"],"value":[0,{"createdDate":[0,1731493166618],"firstPublished":[0,1731493228111],"published":[0,"published"],"name":[0,"HubSpot (Beta)"],"folders":[1,[]],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdated":[0,1749704574333],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""],"hasLinks":[0,false],"kind":[0,"data"]}],"query":[1,[]],"variations":[0,{}],"testRatio":[0,1],"id":[0,"f65b2dc48f2343019f6d02c3ad58bb78"],"rev":[0,"j80t5m3jfsp"],"data":[0,{"group":[0,"Integration-1"],"updatedOn":[0,1720097796000],"categoryLink":[0,"https://respond.io/integrations?channel=Integration"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fa85_hubspot-1.svg"],"headerColor":[0,"#ffedd6"],"state":[0,{"deviceSize":[0,"large"],"translation":[0,{}],"location":[0,{"path":[0,""],"query":[0,{}]}]}],"connect":[0,"https://app.respond.io/space/settings/integrations"],"documentation":[0,"https://help.respond.io/l/en/integrations/hub-spot"],"learnMore":[0,""],"categories":[1,[[0,"integration"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"publisherName":[0,"HubSpot"],"sortByGroup":[0,31],"hidden":[0,false],"name":[0,"HubSpot (Beta)"],"createdDate":[0,1618815662000],"slug":[0,"hubspot"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"description":[0,"A cloud based CRM software suite."],"contents":[0,"<p>With respond.io’s native HubSpot integration, HubSpot contact properties are displayed directly on respond.io — so your agents always have customer information at hand during chats and calls.</p><ul><li>Reference customer information in both chats and calls without switching apps</li><li>Market, sell and support your customers across WhatsApp, Messenger, TikTok, Instagram and more from a unified inbox</li><li>And now, you can call customers too — with support for WhatsApp Business API voice calls, Telnyx VoIP and Messenger Calls, respond.io brings messaging and calling into one workspace</li></ul><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Ffa8a28be5af0454ea77158f688a1f45c/">
More to come – follow our <a href=https://respond.io/"https://roadmap.respond.io/search?search=hubspot\%22 rel=\"noopener noreferrer\" target=\"_blank\">roadmap</a> to stay updated.</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-ydyb7b6mmir"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"3e4efa7f2a374b4f90f28c37e0fbe9ef"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493169028],"id":[0,"3e4efa7f2a374b4f90f28c37e0fbe9ef"],"name":[0,"Zapier"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"hasLinks":[0,false],"lastPreviewUrl":[0,""],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1737101520977],"firstPublished":[0,1731493227859],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"data":[0,{"image":[0,"https://uploads-ssl.webflow.com/6694d6b12712e4111cc1817a/6694d6b12712e4111cc197cd_zapier-logomark.svg"],"publisherName":[0,"Zapier"],"categories":[1,[[0,"integration"]]],"updatedOn":[0,1720097836000],"categoryLink":[0,"https://respond.io/integrations?channel=Integration"],"documentation":[0,"https://help.respond.io/integrations/zapier"],"sortByGroup":[0,27],"hidden":[0,false],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/integrations"],"slug":[0,"zapier"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"headerColor":[0,"#ffedd6"],"group":[0,"Integration-1"],"createdDate":[0,1618815558000],"learnMore":[0,""],"name":[0,"Zapier"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"description":[0,"Connect over 5,000+ applications quickly and easily"],"contents":[0,"<p id=\"\">With Zapier integration, you can connect respond.io to thousands of apps to automate your messaging workflows, sync data across different apps and more.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - qualify and transfer customers, create support tickets or submit orders they make</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li></ul>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-8311pyo1657"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"luj86ch93a8"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time<br></li><li id=\"\">Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Business process implementation - make Instagram work for your business and not the other way round</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connect an Instagram Business Account to chat over Instagram."],"blocks":[1,[[0,{"id":[0,"builder-pixel-38256o47i55"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738575994525],"firstPublished":[0,1731493227781],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"sfos9829nvp"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"6892c1b298fd4cecadae363b36d20682"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168497],"id":[0,"6892c1b298fd4cecadae363b36d20682"],"name":[0,"IMAP/SMTP"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"kind":[0,"data"],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}]}],"variations":[0,{}],"lastUpdated":[0,1736391114077],"firstPublished":[0,1731493227888],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"data":[0,{"sortByGroup":[0,22],"documentation":[0,"https://help.respond.io/email/other-email"],"learnMore":[0,""],"publisherName":[0,"respond.io"],"categoryLink":[0,"https://respond.io/integrations?channel=Email"],"name":[0,"IMAP/SMTP"],"createdDate":[0,1616061553000],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f6c0_email.svg"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://assets1-proxy.respond.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"updatedOn":[0,1720097894000],"headerColor":[0,"#f3f3f3"],"connect":[0,"https://app.respond.io/space/settings/channels"],"slug":[0,"imap-smtp"],"categories":[1,[[0,"email"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"group":[0,"Channels/Email-1"],"hidden":[0,false],"contents":[0,"<p id=\"\">Send and receive emails with the benefits of respond.io’s powerful messaging capabilities.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Email Marketing - nurture your leads, send abandoned cart messages and newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Gmail work for your business and not the other way round</li></ul>"],"description":[0,"Connect via IMAP/SMTP to chat over email."],"blocks":[1,[[0,{"id":[0,"builder-pixel-et3uimrsi4r"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"ywgeokdowfm"]}]}]}]]],"personInCharge":[0,"With Ahmad Hijazi, Dalilk Academy’s Managing Director"],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/5cI4FrNZqNdUnzo9ZKwVfI/ce769924bd9de6dc91708dc79af4f1dc/assets_2F11f7a662b80a4675973850b067c01fa5_2F92d4bff0c2434d41bef0d093ad927783"],"title":[0,"How Innov821 DMCC 2x Its Student Enrollment by Centralizing Communications"],"metrics":[1,[[0,{"metric":[0,"100%"],"results":[0,"Increase in student intake"],"symbol":[0,"%"]}],[0,{"symbol":[0,""],"results":[0,"Enrollments in 7 months"],"metric":[0,"730,448"]}],[0,{"symbol":[0,"%"],"metric":[0,"73.2%"],"results":[0,"Average conversion rate"]}]]],"hidden":[0,false],"contentfulReference":[0,"2a9rtF57xeidbNBA8xmR72"],"tags":[1,[[0,"education"],[0,"broadcast"]]],"cta":[0,{"toggle":[0,false]}],"slug":[0,"dalilk-academy-doubles-student-intake"],"website":[0,"https://dalilk4ielts.com/"],"solutions":[1,[[0,{"solution":[0,"Integrated WhatsApp API on respond.io to centralize customer communication"]}],[0,{"solution":[0,"Automated chat routing and assignment to ensure every lead is answered"]}],[0,{"solution":[0,"Utilized broadcast to promote sales and events to a large audience"]}],[0,{"solution":[0,"Applied reporting to monitor and improve agent performance"]}]]],"useCases":[1,[[0,{"name":[0,"Conversational Sales"],"useCase":[0,"Conversational Sales"]}]]],"content":[0,"<p>Innov821 DMCC, better known as Dalilk Academy, is an established online English training and exam preparation center. It delivers quality education to late teens and young adults throughout the Gulf Cooperation Council (GCC) countries, particularly in Saudi Arabia.</p><p>It attracts prospective students via social media and directs prospects to a WhatsApp number. Sales agents then handle and convert those students. Innov821 DMCC also retargets them via sales promotions or events to increase sales conversion.</p><h2>The Problem</h2><p>The company initially managed course inquiries through multiple personal WhatsApp numbers, but this approach led to three major issues.</p><p>First, it lost potential enrollment from not replying to students on time. Managing multiple numbers made it difficult to keep track of all incoming students and assign them to agents. This resulted in prospective students being overlooked or not responded to on time.</p><p>Second, Innov821 DMCC struggled to increase the number of enrollments due to the limitations of using personal WhatsApp numbers. It could only broadcast promotions and events to 256 contacts per broadcast list. As it was impractical to send multiple broadcasts over several numbers, they faced a growth bottleneck.</p><p>Lastly, it was difficult to assess the effectiveness of consultants as their conversations were scattered across multiple numbers and devices. Managers had no visibility over how their teams handled inquiries, making it difficult to assess who was performing well and who needed improvement. As a result, there was an additional loss of sales opportunities.</p><h2>The Respond.io Solution</h2><p>To address the issues they faced using multiple personal WhatsApp numbers, Innov821 DMCC turned to respond.io. They wanted to improve their communication needs with students and increase the number of student enrollments.</p><h3>A Centralized Inbox That Connects Multiple Agents And Devices</h3><p>Innov821 DMCC transitioned from using multiple personal WhatsApp numbers to a single WhatsApp Business Platform (API) account and moved to respond.io. This streamlined its operations.</p><p>Instead of managing messages on multiple phones or apps, all student inquiries come into one inbox. It’s easier to keep track of student messages, reducing the loss of potential enrollment.</p><p>It was also now possible to identify which marketing campaigns students came from and segment them by course interest. This improved the agents’ performance by allowing them to respond immediately with relevant course details, providing a tailored experience for each lead.</p><h3>Workflow Automation Builder To Maximize Opportunities For Every Lead</h3><p>By leveraging respond.io’s various automation tools, Innov821 DMCC increased the number of enrolled students.</p><p>The Workflows chat automation builder enabled it to route and assign students to the right consultants for their needs automatically. The configuration considers agent capacity to ensure agents respond to inquiries in a timely manner, reducing the number of lead drop-offs.</p><h3>Broadcasts Were Used to Promote Sales and Events to a Wider Audience</h3><p>Innov821 DMCC also increased the scale of its promotional campaigns by sending promotional and event marketing broadcasts on popular channels like WhatsApp.</p><p>It could efficiently send targeted messages to the right audience at the right time. For example, it sent automated broadcasts to alert prospects about upcoming seminars. These messages were personalized to each student, depending on their course of interest, and resulted in an increased number of student enrollments.</p><h3>Applied Reporting Tools to Monitor and Improve Agent Performance</h3><p>Respond.io’s robust reporting tools effectively addressed the challenges of monitoring and evaluating consultants’ performance at Innov821 DMCC . It gained valuable insights into metrics such as first response and resolution times and identified areas of improvement.</p><p>Managers were also able to understand peak messaging times, allowing them to optimize the availability of their consultants and align their operations more closely with student behavior.</p><p>These insights enabled managers to make informed decisions and implement strategies to improve effectiveness in securing enrollments.</p><p>Respond.io helped us scale our business and grow at a rapid rate. It reduced the complexity of our operations so that we could answer student inquiries quickly while improving response quality. 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Meanwhile, automation tools ensure that every inquiry is answered quickly, minimizing the loss of potential opportunities.</p><p>This combination of targeted broadcasts, automated Workflows and agents responding quickly from a centralized inbox resulted in a staggering 73.2% conversion rate. In short, Innov821 DMCC was able to double its enrollment rates with 730,448 student sign-ups within 7 months.</p><p>Innov821 DMCC achieved a 100% increase in student intake over 7 months by using insights from the Reports Module. 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Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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Conversions"],"backgroundColor":[0,"#ffedd6"],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/65qXVoi8BKgpJbura8emrS/6e0ff97ee382e2733a5665cdb4eb72ba/6694d6b12712e4111cc19afc_Case_20Studies_20-_20Qobolak_20Image_2001.jpg"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"slug":[0,"how-qobolak-used-broadcasts-to-double-student-lead-conversions"],"logo":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/4nXrjP5T36t0lXVzVcH7at/8454f282c8a311cadb8a77d80b2731bb/6694d6b12712e4111cc19afb_qobolak.svg"],"metrics":[1,[[0,{"metric":[0,"49,800"],"results":[0,"broadcast messages"],"symbol":[0,""]}],[0,{"results":[0,"more lead conversions"],"metric":[0,"95%"],"symbol":[0,"%"]}],[0,{"symbol":[0,""],"results":[0,"platform to process leads"],"metric":[0,"1"]}]]],"personInCharge":[0,"With Waddaa Aboulatta, Head of IT of Qobolak"],"title":[0,"How Qobolak Used Broadcasts to Double Student Lead Conversions"],"useCases":[1,[[0,{"url":[0,"/sales"],"value":[0,"conversational-sales"],"name":[0,"Conversational Sales"],"useCase":[0,"Conversational Sales"]}],[0,{"name":[0,"Promotional Messaging"],"url":[0,"/marketing"],"value":[0,"promotional-messaging"],"useCase":[0,"Promotional Messaging"]}]]],"content":[0,"<h4>How Qobolak Used Broadcasts to Double Student Lead Conversions</h4><p>Qobolak, an education placement company, plays a pivotal role in linking students in the Gulf Coast Countries, especially Saudi Arabia, with universities in the UK, USA, Europe and Australia. Its services include assistance in submitting university applications, onboarding students in the host countries and assisting with student accommodation.</p><h2>The Problem</h2><p>Qobolak faced significant challenges in increasing the number of student leads, monitoring employee performance and managing the complex follow-up processes with students after securing university offers. These issues impacted the number of lead conversions and the quality of student consultation services, both of which are essential for successful student placements.</p><h2>The Respond.io Solution</h2><p>Qobolak was searching for solutions that could streamline its communication processes, enhance employee performance monitoring and boost its overall student engagement strategies.</p><p>It needed a system that could <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-communication/"/n target=\"_blank\"\n rel=\"noopener \"\n >integrate various communication channels</a> into a single platform, making it easier to manage student interactions efficiently. Moreover, Qobolak sought advanced tools to monitor and improve its team's responsiveness and effectiveness in dealing with student inquiries and follow-ups.</p><p>This led Qobolak to adopt respond.io's robust functionalities, which promised to optimize service delivery in the educational placement sector by addressing these critical areas.</p><h3>Consolidate Multiple Channels into One Unified <b>Platform</b></h3><p>Qobolak previously relied on decentralized and uncoordinated communication methods. It used Facebook Messenger and Instagram DM, and had 20 agents who were using their personal WhatsApp numbers to communicate with students. This led to difficulty in tracking conversations and documents sent by students.</p><p>Respond.io provided a <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-support/"/n target=\"_blank\"\n rel=\"noopener \"\n >centralized communication platform</a>, consolidating conversations across multiple WhatsApp numbers and channels into one streamlined system. This shift allowed Qobolak to move from using many WhatsApp numbers to just one with WhatsApp API connected to respond.io.</p><p>The centralized inbox also improved interactions between students and agents, including better organization and tracking of essential documents.</p><h3>Comprehensive Monitoring of Agent Performance</h3><p>Previously, there was a lack of visibility into how effectively agents were following up on leads and closing sales, which is crucial in the educational placement sector.</p><p>Through the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Reports Module</a>, managers can track detailed employee metrics such as the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-conversations/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >number of conversations handled</a>, <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-responses/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >first response times</a> and <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-resolutions/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >resolution times</a>.</p><p>With these in-depth insights, managers can now accurately assess how efficiently each agent responds to students and how successfully agents place them in universities. They can also review individual conversations in detail to spot quality gaps for improved service.</p><p>This not only improves accountability but also identifies areas for performance enhancement, driving overall team productivity and effectiveness in the education placement market.</p><h3>Increase Event Attendance Through Broadcasts</h3><p>Qobolak successfully generates most of its leads at education fairs yet faces challenges in effectively communicating its participation at these events to potential students.</p><p>Sending <a \n href=https://respond.io/"https://help.respond.io/broadcasts-module/broadcasts-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >WhatsApp broadcasts via respond.io</a> served as a direct channel to deliver such announcements and updates to a <a \n href=https://respond.io/"https://respond.io/blog/respondio-whatsapp/"/n target=\"_blank\"\n rel=\"noopener \"\n >wide audience</a> efficiently.</p><p>This new approach has led to significant improvements in event visibility and attendance. Compared to previous education fairs, Qobolak has reached a larger audience more effectively, increasing attendance and overall student engagement to enhance its outreach and impact in the educational placement sector.</p><blockquote><p>“We're thrilled with the transformation in our student engagement and lead conversions since implementing respond.io. 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Messaggi WhatsApp in massa per un ROI elevato
Trasmetti su larga scala senza costi aggiuntivi o rischi di conformità. Automatizza campagne ad alto impatto e monitora i risultati in tempo reale con Meta Business Partner respond.io
Cosa sono i messaggi di massa WhatsApp?
I messaggi di massa WhatsApp, noti anche come trasmissioni WhatsApp, ti consentono di inviare un singolo messaggio a più destinatari contemporaneamente, rendendo facile condividere promozioni, newsletter, aggiornamenti e promemoria.
Questo aiuta a mantenere il tuo marchio nella mente, stimolare coinvolgimento ripetuto e garantire comunicazioni tempestive con i tuoi clienti.
Raggiungendoli direttamente su WhatsApp, puoi aumentare le conversioni, ridurre le opportunità perse e costruire lealtà con un minimo sforzo.
Messaggi di massa su WhatsApp Business App vs API
Non tutti i messaggi di massa sono uguali: WhatsApp Business App e WhatsApp Business API hanno capacità e regole diverse.
Per le aziende che necessitano più di una messaggistica di massa di base, WhatsApp API consente trasmissioni scalabili, automazione e una segmentazione del pubblico dettagliata.
I prezzi indicati sono soggetti a modifiche da parte di Meta. Ti preghiamo di fare riferimento a Meta per gli aggiornamenti più recenti sui prezzi.
WhatsApp Business App
WhatsApp API with respond.io
Broadcast limit
256 contacts per list
Higher limits, scalable
Message type
Free-text allowed
Pre-approved templates only
Contact management
No contact importing
Import & segment opted-in contacts
Automation
Manual only
Advanced workflows & targeting
Broadcast reports
Migra facilmente alla soluzione di WhatsApp API più potente
Migrate from WhatsApp Business App to WhatsApp API
1. Acquista un numero di telefono che non è collegato a un attuale account WhatsApp Business o registrati per un numero virtuale
2. Collega il tuo numero al tuo account Meta
3. Collega il tuo nuovo account WhatsApp API a respond.io
3. Collega il tuo nuovo account WhatsApp API a respond.io
Migrate WhatsApp API from another BSP to respond.io
1. Disattiva la verifica in 2 passaggi nel tuo account Meta.
3. Verifica il tuo numero e sei pronto per partire - mantieni il tuo numero, modelli, contatti e cronologia delle conversazioni!
Invio di messaggi di massa tramite WhatsApp API: Regole e migliori pratiche
Allowed use cases
✅ Marketing: Promozioni, aggiornamenti di prodotto e re-engagement
✅ Utility: Conferme d'ordine o promemoria per eventi
✅ Autenticazione: Autenticazione sicura tramite OTP o 2FA
Prohibited activities
❌ Messaggi a freddo a contatti non opt-in
❌ Messaggi di massa a testo libero (devi usare modelli)
❌ Invio di lista non segmentata in massa
Messaggi di massa WhatsApp vs clicca per gli annunci WhatsApp: Quando usare quale
A differenza degli SMS o delle e-mail di massa, non puoi inviare messaggi di massa a chiunque tramite WhatsApp API.
Meta applica regole severe per proteggere gli utenti dallo spam e violare le sue linee guida può portare a restrizioni o divieti dell'account.
Invece, le aziende che cercano di raggiungere un pubblico nuovo o a freddo possono far crescere la loro base clienti con clicca per annunci WhatsApp. Questi annunci sono condivisi su canali Meta come Instagram e Facebook, portando i potenziali clienti che cliccano su di essi direttamente in una chat WhatsApp con te.
Solo allora puoi riattivare questi contatti con messaggi di massa WhatsApp e farli evolvere in nuovi clienti o acquirenti.
Click to WhatsApp ads
Bulk messages
Best for
Lead generation
Retargeting & retention
Audience
New leads
Existing, opted-in contacts
First message initiated by
Customer
Business
Messaging
Open-ended conversations
Pre-approved templates
Targeting
Meta ad targeting
Contact segmentation
Migra facilmente alla soluzione di WhatsApp API più potente
Migrate from WhatsApp Business App to WhatsApp API
1. Acquista un numero di telefono che non è collegato a un attuale account WhatsApp Business o registrati per un numero virtuale
2. Collega il tuo numero al tuo account Meta
3. Collega il tuo nuovo account WhatsApp API a respond.io
3. Collega il tuo nuovo account WhatsApp API a respond.io
Migrate WhatsApp API from another BSP to respond.io
1. Disattiva la verifica in 2 passaggi nel tuo account Meta.
3. Verifica il tuo numero e sei pronto per partire - mantieni il tuo numero, modelli, contatti e cronologia delle conversazioni!
Come inviare messaggi di massa WhatsApp
Poiché l'API WhatsApp non ha un'interfaccia front-end per inviare o ricevere messaggi, dovrai collegarla a una piattaforma di messaggistica come respond.io. Poi, sei pronto a trasmettere su larga scala.
Step 1: Choose your audience
Importa e segmenta i contatti opt-in in base a caratteristiche come storia degli acquisti, posizione, livello di adesione o lingua per messaggi mirati.
Step 2: Create a broadcast campaign
Seleziona un modello WhatsApp approvato da Meta. Trasmetti su Messenger, Telegram e altro contemporaneamente per una massima portata su respond.io.
Step 3: Send and track performance
Personalizza i messaggi con dettagli rilevanti. Poi, pianifica la consegna e segui le metriche per ottimizzazioni future.
Quanto costano i messaggi di massa WhatsApp?
L'API di WhatsApp è un canale conveniente per le trasmissioni e il marketing, se si utilizza la piattaforma di messaggistica giusta. Tutti i messaggi in arrivo sono gratuiti, ma i messaggi in uscita sono soggetti a quanto segue:
Meta commissioni: In base al Paese del destinatario, al tipo di messaggio e al volume mensile.
Commissioni dei fornitori di soluzioni WhatsApp: Alcuni BSP WhatsApp impongono spese di attivazione, costi di mantenimento o margini sui messaggi. Su respond.io, paga solo ciò che Meta ti addebita.
Scopri di più sui tipi di messaggio e calcola i costi con il nostro calcolatore dei prezzi di WhatsApp.
$0.01400 / Message
0 Conversazioni
$0.00
$0.04180 / Message
0 Conversazioni
$0.00
$0.01400 / Message
0 Conversazioni
$0.00
$0.08600 / Message
0 Conversazioni
$0.00
$0.00
Per ottenere informazioni aggiuntive sulla struttura dei prezzi per le conversazioni di WhatsApp, contattaci.
Aumenta il coinvolgimento, le vendite ripetute e il fatturato con respond.io
Inbox del team Omnichannel
Unisci chiamate vocali, email, WhatsApp, TikTok, Facebook Messenger e altro. Invia trasmissioni su più canali contemporaneamente e gestisci gli annunci Meta clicca per chat.
Crea campagne drip, automatizza promemoria e sposta i clienti in nuove liste di trasmissione quando cambia il loro stato. Automatizza le risposte per mantenere i clienti coinvolti.
Crea modelli e inviali a Meta per approvazione facilmente. Poi, gestisci i modelli esistenti e utilizzali per trasmissioni a pubblici specifici, tutto in un unico posto.
Monitora le performance delle trasmissioni, la popolarità dei canali, i tempi di risposta e altro. Poi, ottimizza le campagne per migliorare i risultati e aumentare il fatturato.
Arricchisci i dati direttamente nella tua casella di posta. Collega qualsiasi canale di messaggistica con HubSpot, Salesforce, Google Sheets e altro ancora.
Un messaggio di massa WhatsApp è un unico messaggio inviato a più destinatari contemporaneamente, rendendolo uno degli strumenti più efficaci per re-marketing e re-engagement.
Se utilizzi l'API WhatsApp, questi messaggi devono essere sotto forma di modelli pre-approvati e inviati solo a contatti che hanno acconsentito.
L'app WhatsApp Business ti limita a 256 contatti per elenco di trasmissione. L'API WhatsApp consente limiti più elevati in base ai livelli di interazione.
No, non se stai utilizzando l'API WhatsApp, che non può essere utilizzata per contatti a freddo.Meta vieta rigorosamente messaggi di massa a contatti non optati, e le violazioni porteranno a ban dell'account.
Invece, utilizza annunci Click-to-WhatsApp per attirare nuovi lead. Una volta che hanno dato il consenso, puoi inviare messaggi di massa WhatsApp mirati per nutrire l'interesse, aumentare le conversioni e promuovere affari ripetuti nel tempo.
Puoi inviare i tuoi modelli di messaggio a Meta per approvazione attraverso un fornitore di soluzioni WhatsApp Business (BSP) come respond.io. L'approvazione di solito viene completata entro 24 ore. Puoi controllare lo stato di approvazione del tuo modello direttamente nella piattaforma respond.io.
Controlla il motivo del rifiuto su respond.io. I modelli possono essere rifiutati a causa di errori di formattazione, linguaggio inadeguato, selezione della categoria errata o violazioni delle politiche.
Poi, modifica di conseguenza e re-invia il modello per approvazione. Assicurati che la formattazione sia corretta, utilizza la categoria giusta per il modello e rispetta le politiche di Meta per evitare un secondo rifiuto.
Sì! Con respond.io, puoi importare contatti Excel, creare segmenti di pubblico e inviare messaggi di massa conformi.
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