Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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It delivers quality education to late teens and young adults throughout the Gulf Cooperation Council (GCC) countries, particularly in Saudi Arabia.</p><p>It attracts prospective students via social media and directs prospects to a WhatsApp number. Sales agents then handle and convert those students. Innov821 DMCC also retargets them via sales promotions or events to increase sales conversion.</p><h2>The Problem</h2><p>The company initially managed course inquiries through multiple personal WhatsApp numbers, but this approach led to three major issues.</p><p>First, it lost potential enrollment from not replying to students on time. Managing multiple numbers made it difficult to keep track of all incoming students and assign them to agents. This resulted in prospective students being overlooked or not responded to on time.</p><p>Second, Innov821 DMCC struggled to increase the number of enrollments due to the limitations of using personal WhatsApp numbers. It could only broadcast promotions and events to 256 contacts per broadcast list. As it was impractical to send multiple broadcasts over several numbers, they faced a growth bottleneck.</p><p>Lastly, it was difficult to assess the effectiveness of consultants as their conversations were scattered across multiple numbers and devices. Managers had no visibility over how their teams handled inquiries, making it difficult to assess who was performing well and who needed improvement. As a result, there was an additional loss of sales opportunities.</p><h2>The Respond.io Solution</h2><p>To address the issues they faced using multiple personal WhatsApp numbers, Innov821 DMCC turned to respond.io. 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This improved the agents’ performance by allowing them to respond immediately with relevant course details, providing a tailored experience for each lead.</p><h3>Workflow Automation Builder To Maximize Opportunities For Every Lead</h3><p>By leveraging respond.io’s various automation tools, Innov821 DMCC increased the number of enrolled students.</p><p>The Workflows chat automation builder enabled it to route and assign students to the right consultants for their needs automatically. The configuration considers agent capacity to ensure agents respond to inquiries in a timely manner, reducing the number of lead drop-offs.</p><h3>Broadcasts Were Used to Promote Sales and Events to a Wider Audience</h3><p>Innov821 DMCC also increased the scale of its promotional campaigns by sending promotional and event marketing broadcasts on popular channels like WhatsApp.</p><p>It could efficiently send targeted messages to the right audience at the right time. For example, it sent automated broadcasts to alert prospects about upcoming seminars. These messages were personalized to each student, depending on their course of interest, and resulted in an increased number of student enrollments.</p><h3>Applied Reporting Tools to Monitor and Improve Agent Performance</h3><p>Respond.io’s robust reporting tools effectively addressed the challenges of monitoring and evaluating consultants’ performance at Innov821 DMCC . It gained valuable insights into metrics such as first response and resolution times and identified areas of improvement.</p><p>Managers were also able to understand peak messaging times, allowing them to optimize the availability of their consultants and align their operations more closely with student behavior.</p><p>These insights enabled managers to make informed decisions and implement strategies to improve effectiveness in securing enrollments.</p><p>Respond.io helped us scale our business and grow at a rapid rate. It reduced the complexity of our operations so that we could answer student inquiries quickly while improving response quality. 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Meanwhile, automation tools ensure that every inquiry is answered quickly, minimizing the loss of potential opportunities.</p><p>This combination of targeted broadcasts, automated Workflows and agents responding quickly from a centralized inbox resulted in a staggering 73.2% conversion rate. In short, Innov821 DMCC was able to double its enrollment rates with 730,448 student sign-ups within 7 months.</p><p>Innov821 DMCC achieved a 100% increase in student intake over 7 months by using insights from the Reports Module. 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Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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Its services include assistance in submitting university applications, onboarding students in the host countries and assisting with student accommodation.</p><h2>The Problem</h2><p>Qobolak faced significant challenges in increasing the number of student leads, monitoring employee performance and managing the complex follow-up processes with students after securing university offers. These issues impacted the number of lead conversions and the quality of student consultation services, both of which are essential for successful student placements.</p><h2>The Respond.io Solution</h2><p>Qobolak was searching for solutions that could streamline its communication processes, enhance employee performance monitoring and boost its overall student engagement strategies.</p><p>It needed a system that could <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-communication/"/n target=\"_blank\"\n rel=\"noopener \"\n >integrate various communication channels</a> into a single platform, making it easier to manage student interactions efficiently. Moreover, Qobolak sought advanced tools to monitor and improve its team's responsiveness and effectiveness in dealing with student inquiries and follow-ups.</p><p>This led Qobolak to adopt respond.io's robust functionalities, which promised to optimize service delivery in the educational placement sector by addressing these critical areas.</p><h3>Consolidate Multiple Channels into One Unified <b>Platform</b></h3><p>Qobolak previously relied on decentralized and uncoordinated communication methods. It used Facebook Messenger and Instagram DM, and had 20 agents who were using their personal WhatsApp numbers to communicate with students. This led to difficulty in tracking conversations and documents sent by students.</p><p>Respond.io provided a <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-support/"/n target=\"_blank\"\n rel=\"noopener \"\n >centralized communication platform</a>, consolidating conversations across multiple WhatsApp numbers and channels into one streamlined system. This shift allowed Qobolak to move from using many WhatsApp numbers to just one with WhatsApp API connected to respond.io.</p><p>The centralized inbox also improved interactions between students and agents, including better organization and tracking of essential documents.</p><h3>Comprehensive Monitoring of Agent Performance</h3><p>Previously, there was a lack of visibility into how effectively agents were following up on leads and closing sales, which is crucial in the educational placement sector.</p><p>Through the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Reports Module</a>, managers can track detailed employee metrics such as the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-conversations/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >number of conversations handled</a>, <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-responses/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >first response times</a> and <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-resolutions/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >resolution times</a>.</p><p>With these in-depth insights, managers can now accurately assess how efficiently each agent responds to students and how successfully agents place them in universities. They can also review individual conversations in detail to spot quality gaps for improved service.</p><p>This not only improves accountability but also identifies areas for performance enhancement, driving overall team productivity and effectiveness in the education placement market.</p><h3>Increase Event Attendance Through Broadcasts</h3><p>Qobolak successfully generates most of its leads at education fairs yet faces challenges in effectively communicating its participation at these events to potential students.</p><p>Sending <a \n href=https://respond.io/"https://help.respond.io/broadcasts-module/broadcasts-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >WhatsApp broadcasts via respond.io</a> served as a direct channel to deliver such announcements and updates to a <a \n href=https://respond.io/"https://respond.io/blog/respondio-whatsapp/"/n target=\"_blank\"\n rel=\"noopener \"\n >wide audience</a> efficiently.</p><p>This new approach has led to significant improvements in event visibility and attendance. 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السرعة تفوز في المبيعات. تخطي العودة في الدردشة - تعامل مع الاعتراضات، وبناء الثقة وإغلاق الصفقة بمكالمة واحدة عبر WhatsApp على respond.io.
ما هي واجهة برمجة تطبيقات مكالمات الأعمال في WhatsApp؟
توفر واجهة برمجة تطبيقات WhatsApp Business Calling من Meta ميزة الاتصال الصوتي عبر بروتوكول الإنترنت (VoIP) التي طال انتظارها إلى منصة WhatsApp Business، والمعروفة أيضًا باسم واجهة برمجة تطبيقات WhatsApp.
حتى الآن، يعني التحول من تطبيق الأعمال التجارية في WhatsApp إلى API التخلي عن الصوت. لم يعد كذلك. مع هذه الميزة الجديدة، حالياً في النسخة التجريبية في بلدان مختارة، يمكنك الدردشة والمكالمات وتوسيع نطاق الخدمة بدون انقطاع.
واستجابة.io هي من أول من يدعم هذه الميزة الجديدة:
فعله على الفور مع تبديل - لا توجد رسوم إعداد مطلوبة
قم بدمج مكالمات WhatsApp والدردشة مع CRM، الأتمتة والذكاء الاصطناعي.
التبديل بين المكالمات والدردشات في موضوع واحد دون فقدان السياق
تعزيز المصداقية في المكالمات مع الصفحة الشخصية للأعمال في WhatsApp وعلامة خضراء
الانتقال بسهولة إلى أقوى حل API WhatsApp
Migrate from WhatsApp Business App to WhatsApp API
1. شراء رقم هاتف غير متصل بحساب الأعمال الحالي في WhatsApp أو قم بالتسجيل للحصول على رقم افتراضي
2. قم بتوصيل رقمك بحسابك التجاري Meta
3. قم بتوصيل حسابك الجديد في WhatsApp API بالرد .io
3. قم بتوصيل حسابك الجديد في WhatsApp API بالرد .io
Migrate WhatsApp API from another BSP to respond.io
3. تحقق من رقمك و أنت على استعداد للذهاب - يمكنك الاحتفاظ برقمك و قوالبك و جهات الاتصال و سجل المحادثة!
تسعير وإذن مكالمات الأعمال في WhatsApp.
قبل أن تقوم بالاتصال، إليك ما تحتاج إلى معرفته حول كيفية عملها وما تكلفه المكالمات.
🏢
Business-initiated calls
يجب على الشركات أن تطلب الإذن خلال محادثة نشطة. ويسمح بطلب واحد كل 24 ساعة، على ألا يتجاوز الطلب مرتين في سبعة أيام. وإذا تمت الموافقة على المكالمة يجب أن تتم في غضون 72 ساعة.
👨🏻💼
User-initiated calls
يمكن للعملاء الاتصال بك مباشرة عن طريق الضغط على زر أو رابط مكالمة واتساب. شارك هذه في الدردشة مع قائمة الهاتف، حتى تتمكن من الوصول إلى الفريق المناسب بنقرة فقط.
💰
How much it costs
وتفرض على المكالمات في الدقيقة معدلات مختلفة للمكالمات الواردة والصادرة. وتختلف الأسعار حسب المنطقة. Respond.io لا يفرض أي رسوم إعداد أو رسوم إضافية لهذه الميزة.
الرنين بالنجاح: أفضل حالات الاستخدام لواجهة برمجة المكالمات في WhatsApp Business.
من مجال الضيافة والرعاية الصحية إلى العقارات والتعليم، يمكن أن تحدث مكالمة الفرق بين النوايا العالية وفقدان الدافع.
إغلاق الصفقات عالية القيمة أسرع مع لمسة شخصية
استخدام الصوت لبناء الثقة والتعامل مع الاعتراضات على الفور
حل المشكلات المعقدة بسرعة ووضوح في الوقت الحقيقي
تأكيد الحجز أو التسليم في ثوان، وليس في خيوط.
قم بإجراء المكالمة الصحيحة مع respond.io.
هل تعبت من خسارة الصفقات للمنافسين؟ Respond.io يساعدك على الدردشة بشكل أسرع، يخدم بشكل أفضل ويغلق أكثر- كل ذلك من مكان واحد.
مكالمة واحدة > ألف كلمة
استبدل رسائل متعددة بمكالمة صوتية واحدة. إنها سريعة وواضحة وفعالة من حيث التكلفة
لا مزيد من التبديل بين التطبيقات إلى الدردشة. توحيد جهات الاتصال والمحادثات من المكالمات الصوتية والبريد الإلكتروني وواتساب وتيك توك وفيسبوك ماسنجر وإنستغرام والمزيد
إعطاء الأولوية للعملاء المحتملين ذوي النوايا العالية، وتصميم رحلات العملاء لكل مرحلة من مراحل دورة الحياة أو تحديد نقاط الانخفاض المشتركة باستخدام التحليلات
إنها ميزة جديدة من Meta تتيح للشركات استخدام منصة الأعمال في WhatsApp (API) إجراء واستقبال مكالمات صوتية عبر WhatsApp.
الحسابات الشخصية تدعم الصوت بشكل افتراضي. حسابات واتسآب التجارية API لم تفعل أبدا - حتى الآن. في حين أن المكالمات مجانية على تطبيق WhatsApp، فإن واتسآب الأعمال عبر API يتكبد رسوم في الدقيقة الواحدة. وتختلف المعدلات حسب المنطقة بالنسبة للمكالمات الواردة والصادرة. لا يتم فرض رسوم على الزبائن لهذه المكالمات.
انقر فوق الإعدادات > القنوات > حدد حساب WhatsApp Business الخاص بك > حدد مكالمات WhatsApp.
قم بتشغيل مفتاح السماح لجهات الاتصال بالاتصال بك لعرض رمز الاتصال للعملاء والسماح لهم بالاتصال بك في أي وقت.
حاليا في النسخة التجريبية الشاملة:
الأرجنتين، البرازيل، شيلي، الصين، كولومبيا، كوستاريكا، إكوادور، غواتيمالا، هندوراس، الهند، إندونيسيا، إسرائيل، إيطاليا، الكويت، ماليزيا، المكسيك، هولندا، باراغواي، بيرو، سنغافورة، جنوب أفريقيا، إسبانيا، المملكة المتحدة، أوروجواي. يمكن إضافة المزيد من البلدان بواسطة Meta.
يمكنك الاتصال بأي مستخدم WhatsApp، طالما أنه يمنحك الإذن لبدء مكالمة.
لحماية خصوصية المستخدمين، تتطلب Meta من الشركات طلب الإذن قبل الاتصال بالعميل. لا يمكن إرسال طلب إذن مكالمة إلا أثناء المحادثات النشطة، عند فتح محادثة تسويق أو منفعة أو مصادقة أو خدمة أو نقطة دخول مجانية.
تمنع Meta الشركات من تقديم أكثر من طلب مكالمة واحدة يوميًا، وطلبين خلال 7 أيام. بمجرد الموافقة على المكالمة، لديك 72 ساعة لبدء المكالمة. يتم إعادة تعيين حد 7 أيام بمجرد اتصال المكالمة بنجاح.
قم بتمكين هذا الإذن على respond.io للسماح للعملاء بالاتصال بك. ثم قم بتوفير رابط عميق أو زر مكالمة يمكن للعملاء استخدامه لبدء مكالمة مباشرة من تطبيق WhatsApp.
لا، يمكنك فقط الاتصال بمستخدمي WhatsApp.
نعم. ستستمر في استخدام رقمك الحالي، بما في ذلك ملف التعريف التجاري الموثق لديك وعلامة الحالة الخضراء إذا كانت لديك. وهذا يعطيك مصداقية فورية.
نعم. Respond.io يدعم مستخدمين متعددين مع صندوق الوارد المشترك لفريق omnichannel ، تكامل CRM ، AI والأتمتة.
سيكون فريقك قادرا على التبديل بين دردشة واتساب والمكالمات بسلاسة مع كل سياق العملاء في أصابعهم. ستتمكن أيضا من الوصول إلى التقارير المفصلة والتحليلات لتحديد مجالات التحسين واتخاذ القرارات المستندة إلى البيانات.
في حين أن بعض مزودي حل الأعمال في WhatsApp قد تكون لديهم هياكل تسعير مختلفة للمكالمات، فإن المجيب.io لا يفرض رسوم إعداد أو استخدام إضافية. ادفع فقط للمكالمات التي تجريها على واتسآب API.
WhatsApp Business Calling API عبارة عن VoIP.
إنه فعال من حيث التكلفة، وأسهل للتوسع، ويحافظ على الصوت والدردشة في سلسلة محادثة واحدة. لا مزيد من تبديل المنصات - مجرد محادثة نظيفة وواضحة للعملاء في مكان واحد.
نعم، تتيح لك واجهة برمجة تطبيقات WhatsApp Business Calling الوصول إلى العملاء على مستوى العالم.
في الوقت الحالي، يدعم واتسآب API المكالمات الصوتية فقط. ويمكن في المستقبل إدخال قدرات الاتصال بالفيديو.
نعم. أثناء إجراء مكالمة، لا يزال بإمكان الشركات المشاركة في المحتوى المتعدد الوسائط عن طريق واجهة المحادثة لتحسين الاتصال.
API لا يدعم تسجيل المكالمات محلياً. ومع ذلك، يمكن للشركات أن تستخدم أدوات طرف ثالث مدمجة مع إدارة علاقات العملاء الخاصة بها لتمكين هذه الميزة. إذا كنت ترغب في تسجيل المكالمات، تأكد من إخطار العملاء والحصول على إذنهم أولاً.
If a contact calls you but you don’t pick it up, you will need to send another business-initiated call request.
If you’re running a lean team with low chat volumes, the WhatsApp Business App may be all you need — it supports voice calls and is free to use.
But if you're managing a high volume of conversations, the WhatsApp API is a smart upgrade. It lets you continue voice and chat seamlessly, scale your team and unlock powerful tools from your conversation management software.
On respond.io, enjoy an omnichannel team inbox, integrations with your CRM and other software, automation and AI, WhatsApp broadcasts, click to WhatsApp ads, detailed analytics and more.
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الأزياء والملابس
الأثاث
المجوهرات
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الرياضة ولياقة البدنية
مركز الجمال
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عيادة طبية
خدمات تنظيف المنازل والخدم
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