Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. 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More to come – follow our <a href=https://respond.io/"https://roadmap.respond.io/search?search=hubspot\%22 rel=\"noopener noreferrer\" target=\"_blank\">roadmap</a> to stay updated.</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-ydyb7b6mmir"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"3e4efa7f2a374b4f90f28c37e0fbe9ef"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493169028],"id":[0,"3e4efa7f2a374b4f90f28c37e0fbe9ef"],"name":[0,"Zapier"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"hasLinks":[0,false],"lastPreviewUrl":[0,""],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1737101520977],"firstPublished":[0,1731493227859],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"data":[0,{"image":[0,"https://uploads-ssl.webflow.com/6694d6b12712e4111cc1817a/6694d6b12712e4111cc197cd_zapier-logomark.svg"],"publisherName":[0,"Zapier"],"categories":[1,[[0,"integration"]]],"updatedOn":[0,1720097836000],"categoryLink":[0,"https://respond.io/integrations?channel=Integration"],"documentation":[0,"https://help.respond.io/integrations/zapier"],"sortByGroup":[0,27],"hidden":[0,false],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/integrations"],"slug":[0,"zapier"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"headerColor":[0,"#ffedd6"],"group":[0,"Integration-1"],"createdDate":[0,1618815558000],"learnMore":[0,""],"name":[0,"Zapier"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"description":[0,"Connect over 5,000+ applications quickly and easily"],"contents":[0,"<p id=\"\">With Zapier integration, you can connect respond.io to thousands of apps to automate your messaging workflows, sync data across different apps and more.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - 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It delivers quality education to late teens and young adults throughout the Gulf Cooperation Council (GCC) countries, particularly in Saudi Arabia.</p><p>It attracts prospective students via social media and directs prospects to a WhatsApp number. Sales agents then handle and convert those students. Innov821 DMCC also retargets them via sales promotions or events to increase sales conversion.‍</p><h2>The Problem</h2><p>The company initially managed course inquiries through multiple personal WhatsApp numbers, but this approach led to three major issues.</p><p>First, it lost potential enrollment from not replying to students on time. Managing multiple numbers made it difficult to keep track of all incoming students and assign them to agents. This resulted in prospective students being overlooked or not responded to on time.</p><p>Second, Innov821 DMCC struggled to increase the number of enrollments due to the limitations of using personal WhatsApp numbers. 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This improved the agents’ performance by allowing them to respond immediately with relevant course details, providing a tailored experience for each lead.</p><h3>Workflow Automation Builder To Maximize Opportunities For Every Lead</h3><p>By leveraging respond.io’s various automation tools, Innov821 DMCC increased the number of enrolled students.</p><p>The Workflows chat automation builder enabled it to route and assign students to the right consultants for their needs automatically. The configuration considers agent capacity to ensure agents respond to inquiries in a timely manner, reducing the number of lead drop-offs.</p><h3>Broadcasts Were Used to Promote Sales and Events to a Wider Audience</h3><p>Innov821 DMCC also increased the scale of its promotional campaigns by sending promotional and event marketing broadcasts on popular channels like WhatsApp.</p><p>It could efficiently send targeted messages to the right audience at the right time. For example, it sent automated broadcasts to alert prospects about upcoming seminars. These messages were personalized to each student, depending on their course of interest, and resulted in an increased number of student enrollments.</p><h3>Applied Reporting Tools to Monitor and Improve Agent Performance</h3><p>Respond.io’s robust reporting tools effectively addressed the challenges of monitoring and evaluating consultants’ performance at Innov821 DMCC . It gained valuable insights into metrics such as first response and resolution times and identified areas of improvement.</p><p>Managers were also able to understand peak messaging times, allowing them to optimize the availability of their consultants and align their operations more closely with student behavior.</p><p>These insights enabled managers to make informed decisions and implement strategies to improve effectiveness in securing enrollments.</p><p>Respond.io helped us scale our business and grow at a rapid rate. It reduced the complexity of our operations so that we could answer student inquiries quickly while improving response quality. 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Meanwhile, automation tools ensure that every inquiry is answered quickly, minimizing the loss of potential opportunities.</p><p>This combination of targeted broadcasts, automated Workflows and agents responding quickly from a centralized inbox resulted in a staggering 73.2% conversion rate. In short, Innov821 DMCC was able to double its enrollment rates with 730,448 student sign-ups within 7 months.</p><p>Innov821 DMCC achieved a 100% increase in student intake over 7 months by using insights from the Reports Module. 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Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-vd5lew717rs"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"bsgrye56q08"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. 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Conversions"],"useCases":[1,[[0,{"url":[0,"/sales"],"value":[0,"conversational-sales"],"name":[0,"Conversational Sales"],"useCase":[0,"Conversational Sales"]}],[0,{"name":[0,"Promotional Messaging"],"url":[0,"/marketing"],"value":[0,"promotional-messaging"],"useCase":[0,"Promotional Messaging"]}]]],"content":[0,"<h4>How Qobolak Used Broadcasts to Double Student Lead Conversions</h4><p>Qobolak, an education placement company, plays a pivotal role in linking students in the Gulf Coast Countries, especially Saudi Arabia, with universities in the UK, USA, Europe and Australia. Its services include assistance in submitting university applications, onboarding students in the host countries and assisting with student accommodation.‍</p><h2>The Problem</h2><p>Qobolak faced significant challenges in increasing the number of student leads, monitoring employee performance and managing the complex follow-up processes with students after securing university offers. These issues impacted the number of lead conversions and the quality of student consultation services, both of which are essential for successful student placements.</p><h2>The Respond.io Solution</h2><p>Qobolak was searching for solutions that could streamline its communication processes, enhance employee performance monitoring and boost its overall student engagement strategies.</p><p>It needed a system that could <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-communication/"/n target=\"_blank\"\n rel=\"noopener \"\n >integrate various communication channels</a> into a single platform, making it easier to manage student interactions efficiently. Moreover, Qobolak sought advanced tools to monitor and improve its team's responsiveness and effectiveness in dealing with student inquiries and follow-ups.</p><p>This led Qobolak to adopt respond.io's robust functionalities, which promised to optimize service delivery in the educational placement sector by addressing these critical areas.</p><h3>Consolidate Multiple Channels into One Unified <b>Platform</b></h3><p>Qobolak previously relied on decentralized and uncoordinated communication methods. It used Facebook Messenger and Instagram DM, and had 20 agents who were using their personal WhatsApp numbers to communicate with students. This led to difficulty in tracking conversations and documents sent by students.</p><p>Respond.io provided a <a \n href=https://respond.io/"https://respond.io/blog/omnichannel-support/"/n target=\"_blank\"\n rel=\"noopener \"\n >centralized communication platform</a>, consolidating conversations across multiple WhatsApp numbers and channels into one streamlined system. This shift allowed Qobolak to move from using many WhatsApp numbers to just one with WhatsApp API connected to respond.io.</p><p>The centralized inbox also improved interactions between students and agents, including better organization and tracking of essential documents.</p><h3>Comprehensive Monitoring of Agent Performance</h3><p>Previously, there was a lack of visibility into how effectively agents were following up on leads and closing sales, which is crucial in the educational placement sector.</p><p>Through the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Reports Module</a>, managers can track detailed employee metrics such as the <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-conversations/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >number of conversations handled</a>, <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-responses/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >first response times</a> and <a \n href=https://respond.io/"https://help.respond.io/dashboard-reporting/reports-resolutions/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >resolution times</a>.</p><p>With these in-depth insights, managers can now accurately assess how efficiently each agent responds to students and how successfully agents place them in universities. They can also review individual conversations in detail to spot quality gaps for improved service.</p><p>This not only improves accountability but also identifies areas for performance enhancement, driving overall team productivity and effectiveness in the education placement market.</p><h3>Increase Event Attendance Through Broadcasts</h3><p>Qobolak successfully generates most of its leads at education fairs yet faces challenges in effectively communicating its participation at these events to potential students.</p><p>Sending <a \n href=https://respond.io/"https://help.respond.io/broadcasts-module/broadcasts-overview/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >WhatsApp broadcasts via respond.io</a> served as a direct channel to deliver such announcements and updates to a <a \n href=https://respond.io/"https://respond.io/blog/respondio-whatsapp/"/n target=\"_blank\"\n rel=\"noopener \"\n >wide audience</a> efficiently.</p><p>This new approach has led to significant improvements in event visibility and attendance. 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WhatsApp 商業呼叫 API：定價、用例 & 常見問題解答

速度決定銷售。無需反覆聊天——只需在 respond.io 上透過 WhatsApp 撥打一次電話即可處理異議、建立信任並達成交易。

什麼是 WhatsApp Business Calling API？

Meta 的 WhatsApp Business Calling API 將期待已久的 互聯網協議語音 (VoIP) 呼叫 帶到了 WhatsApp Business Platform，也稱為 WhatsApp API。

到目前為止，從 WhatsApp Business App 切換到 API 意味著放棄語音。不再。借助這項新功能， 目前在部分國家/地區處於測試階段，您可以聊天、通話和擴展規模，而不會錯過任何一個細節。

Respond.io 是第一批支援此新功能的網站之一：

透過切換立即啟用 — 無需設定費

將 WhatsApp 通話和聊天與您的 CRM、自動化和 AI集成

在一個線程中切換通話和聊天 而不會丟失上下文

使用您的 WhatsApp Business 個人資料和綠色勾號提升通話可信度

輕鬆遷移到最強大的 WhatsApp API 解決方案

Migrate from WhatsApp Business App to WhatsApp API

1. 購買未與目前 WhatsApp Business 帳號關聯的電話號碼或註冊虛擬號碼

2. 將您的號碼連接到您的 Meta 商業帳戶

3. 將您的新 WhatsApp API 帳號連接到 respond.io

3. 將您的新 WhatsApp API 帳號連接到 respond.io

Migrate WhatsApp API from another BSP to respond.io

1. 關閉 Meta 帳戶中的兩步驟驗證。

2. 按照 respond.io 平台中的簡單步驟遷移您的帳戶。

3. 驗證您的號碼，您就可以開始了 - 您可以保留您的號碼、範本、聯絡人和對話記錄！

WhatsApp Business Calling 定價與權限

在撥打電話之前，您需要了解以下信息，以了解其工作原理和通話費用

🏢

Business-initiated calls

企業必須在活躍對話期間請求許可。每 24 小時允許提出一次請求，七天內最多允許提出兩次請求。如果獲得批准，通話必須在 72 小時內進行。

👨🏻‍💼

User-initiated calls

客戶可以透過點擊 WhatsApp 通話按鈕或連結直接打電話給您。透過電話選單在聊天中分享這些訊息，這樣他們只需點擊即可聯繫到正確的團隊。

💰

How much it costs

通話按分鐘收費，來電和撥出的費率不同。價格因地區而異。 Respond.io 不收取此功能的任何設定費或額外費用。

成功響鈴：WhatsApp Business Calling API 的主要用例

從旅館業、醫療保健業到房地產業和教育業，一通電話就能決定人們是積極參與還是失去興趣。

透過個人化服務更快完成高價值交易

使用聲音建立信任並立即處理異議

即時快速且清晰地解決複雜問題

幾秒鐘內即可確認預訂或送貨，無需等待

使用 respond.io 做出正確決定

厭倦了將交易輸給競爭對手嗎？ Respond.io 可協助您更快聊天、提供更好的服務並達成更多交易——所有這些都可以在一個地方完成。

一通電話 > 千言萬語

用一個語音呼叫取代多個訊息。快速、清晰、經濟高效

了解更多

速度銷售出。

語音通話可加速跟進與決策，讓對話更快轉化為成交。

了解更多

剪斷電源線。

WhatsApp Business Calling API 取代傳統電話系統，以更精簡、更經濟的方式與客戶溝通

了解更多

更多用戶，相同平台

WhatsApp Business Calling API 可以輕鬆擴展您的團隊。新增用戶時無需監管障礙或購買新手機

了解更多

您的 WhatsApp CRM

與 Salesforce、Hubspot 或 Google Sheets 等進行本地同步，取得即時客戶數據

了解更多

隨時隨地工作

（即將推出）

使用 respond.io 行動應用程式上的 WhatsApp Business Calling API 隨時隨地保持回應

了解更多

全通路團隊收件匣

無需再在應用程式之間切換進行聊天。統一語音通話、電子郵件、WhatsApp、TikTok、Facebook Messenger、Instagram 等的聯絡人和對話

了解更多

客戶生命週期管理

優先考慮高意向潛在客戶，為每個生命週期階段設計客戶旅程，或透過分析識別常見的流失點

了解更多

數據驅動的洞察

追蹤廣播效果、頻道受歡迎程度、反應時間等。然後，優化行銷活動以改善結果並增加收入

了解更多

常見問題

這是 Meta 的一項新功能，允許使用 WhatsApp 商業平台 (API) 的企業透過 WhatsApp 撥打和接聽語音電話。

透過 respond.io 將您的業務成果提高 3 倍 🚀