respond-io

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-r0mx7qi9cam"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"t8xy77iifvg"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Facebook Messenger work for your business and not the other way round</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connect your Facebook pages and chat over Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-muea6n7c48"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"chkab2owfq"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time<br></li><li id=\"\">Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Business process implementation - make Instagram work for your business and not the other way round</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connect an Instagram Business Account to chat over Instagram."],"blocks":[1,[[0,{"id":[0,"builder-pixel-yjx946vy6dn"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738575994525],"firstPublished":[0,1731493227781],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"doumwhd6qq7"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"46015f52e42a4832b72004961adff328"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493167552],"id":[0,"46015f52e42a4832b72004961adff328"],"name":[0,"Telegram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"hasLinks":[0,false]}],"data":[0,{"updatedOn":[0,1720098103000],"headerColor":[0,"#ebf2ff"],"description":[0,"Connect a Telegram Bot to chat over Telegram."],"learnMore":[0,"https://respond.io/blog/telegram-for-business"],"hidden":[0,false],"documentation":[0,"https://help.respond.io/channels/telegram"],"categories":[1,[[0,"Messaging Channels"]]],"publisherName":[0,"Telegram"],"sortByGroup":[0,7],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f59c_Logo-Telegram.svg"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Telegram"],"fetchUrls":[1,[[0,{"key":[0,"suggestedIntegrations"],"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"]}]]],"group":[0,"Channels-1"],"connect":[0,"https://app.respond.io/space/settings/channels"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Telegram Marketing - nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Telegram work for your business and not the other way round</li></ul>"],"slug":[0,"telegram"],"createdDate":[0,1616057077000],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"blocks":[1,[[0,{"id":[0,"builder-pixel-zrfj6o4hixg"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576243808],"firstPublished":[0,1731493228011],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"wxd2bapep1j"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731549601707],"id":[0,"e1c2b4c59b264f2db58ef6c82cf887f8"],"name":[0,"Webchat"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"breakpoints":[0,{"small":[0,767],"medium":[0,1224]}],"kind":[0,"data"],"hasLinks":[0,false]}],"variations":[0,{}],"lastUpdated":[0,1737444025632],"firstPublished":[0,1731551644220],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"name":[0,"Webchat"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"slug":[0,"webchat"],"hidden":[0,true],"contents":[0,"<p></p>\n"],"image":[0,"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F8a6a2b129f88460f86ed1fd1068a779a"],"description":[0," Add our Web Chat plugin to your Website."],"blocks":[1,[[0,{"id":[0,"builder-pixel-fmdxvhjbpt"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"ui54pu9dhje"]}]}]}]]],"goals":[1,[[0,{"goal":[0,"Track the entire customer journey"]}],[0,{"goal":[0,"Improve response times with automated routing"]}],[0,{"goal":[0,"Streamline booking process"]}],[0,{"goal":[0,"Improve team collaboration across 8 branches"]}]]],"solutions":[1,[[0,{"solution":[0,"Implemented lead status tracking throughout the entire funnel"]}],[0,{"solution":[0,"Set up routing for faster responses"]}],[0,{"solution":[0,"Streamlined the booking process with canned replies"]}],[0,{"solution":[0,"Enable 22 sales agents to collaborate in a team inbox"]}]]],"useCases":[1,[]],"metrics":[1,[[0,{"metric":[0,"99.97%"],"results":[0,"follow-up rate"]}],[0,{"metric":[0,"60%"],"results":[0,"reduction in sales cycle time"]}],[0,{"metric":[0,"3x"],"results":[0,"increase in ad-driven leads in 3 months"]}]]],"logo":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/3AhoGUZvfZCnuHRGCFNZQO/e1953a22d707cf46d6746292de524356/schuvatours-logo.png"],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/4SYziX0xtsxTd8BI8gky5d/0f36e88e48c1fedcd4b582addb1fd5d4/SchuVar_Tours_-_Cover.jpg"],"title":[0,"SchuVar Tours Shortens Sales Cycle by 60% Across 8 Branches"],"seoMeta":[0,{"title":[0,"SchuVar Tours Shortens Sales Cycle by 60% Across 8 Branches"],"description":[0,"Learn how your business can shorten the sales cycle, streamline booking and improve agent collaboration just like SchuVar Tours did."]}],"content":[0,"<p>SchuVar Tours is a wholesale travel agency with eight branches across Nicaragua, offering local and international travel services. Its skilled team of agents guide clients through every step to book their perfect vacation. Their mission: To design dream trips and become the leading travel agency in and beyond Nicaragua through trust, innovation, and top-tier service.</p><h2>The problem</h2><p>SchuVar Tours had all the ingredients for success—a massive Facebook following of over 100,000, compelling Meta ads, and a clear call to action: <i>Message us on WhatsApp to book your trip.</i> Leads flowed in steadily, curious travelers eager to discover their next getaway. But without a lead management system in place, the business struggled to engage leads while interest was high.</p><p>With agents spread out across branches and handling multiple channels, leads often went overlooked or were left hanging for hours or days. There was no clear assignment process, so agents simply had to pick up the leads that they saw. This meant missed opportunities as prospects who received slow replies or none at all went elsewhere.</p><p>The business wanted to close more deals, faster, while keeping agents aligned on priorities and evenly distributing the workload.</p><h2>The respond.io solution</h2><p>SchuVar Tours decided to try respond.io as a way to bring conversations from multiple channels into a single inbox, improve lead follow-ups and turn leads into paid bookings.</p><p>It connected all its channels, including <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-business-api/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp API</a>, Facebook Messenger, Instagram, Telegram, email and webchat to respond.io to get all contacts and conversations in one place. By leveraging automation, it streamlined the entire customer journey and increased conversions. Here’s how they did it.</p><h3>Collaborate more effectively with a team inbox</h3><p>First of all, uniting agents across branches and channels into a <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-team-inbox/"/n target=\"_blank\"\n rel=\"noopener \"\n >single team inbox</a> with respond.io made it easier to organize customer communication. There was no need for agents to juggle multiple apps or wonder who was handling what conversation.</p><p>Internal comments also helped agents stay aligned on context when handing over a conversation or if they need to ask advice from a supervisor.</p><h3>Streamline the booking process with automated replies</h3><p>To ensure leads aren’t kept waiting and to speed up the booking process, SchuVar Tours set up <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-automation/"/n target=\"_blank\"\n rel=\"noopener \"\n >automated responses</a> with respond.io’s Workflows. The auto replies collect basic information about the lead’s interests and inform them about agent availability, saving agents time and managing customer expectations.</p><h3>Auto-assign conversations to agents for faster service</h3><p>After gathering information, the lead is then automatically assigned to the next available agent. The business uses a round-robin format to assign customers to available agents in turn so the workload is evenly distributed.</p><p>With this system in place, agents can respond promptly and focus on closing deals.</p><h3>Scale meta click to chat ads to increase new leads</h3><p>With more efficient processes in place, SchuVar Tours had the capacity to handle more leads, so it ramped up its advertising, tripling the number of leads it receives via paid ads.</p><p>Respond.io integrates with Meta <a \n href=https://respond.io/"https://respond.io/blog/click-to-chat-ads/"/n target=\"_blank\"\n rel=\"noopener \"\n >click to chat ads</a> so all ad responses indicate which channel and ad the conversation came from, showing which ads are attracting quality leads. With reports and analytics, the business can measure ad performance to ensure all marketing investments translate into revenue impact.</p><h3>Implement lead status tracking through the funnel</h3><p>Additionally, respond.io’s Lifecycle feature enables SchuVar Tours to manage each lead throughout the entire customer journey, so agents get instant context on each customer and can prioritize those with high intent.</p><p>For instance, they recognize a lead who has received a quote is closer to purchase than a lead sending a first inquiry, so they attend to the former first. As a result, they have shortened their sales cycles for faster bookings.</p><p>Once the customer makes a payment, the agent updates their status accordingly. This makes it easy for the business to track the number and speed of deals closed. It also helps identify existing customers, who are later retargeted with <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-bulk-message/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp promotional broadcasts</a>.</p><blockquote><p><i>”Thanks to respond.io, at SchuVar Tours, we optimized our internal organization, reduced response times, and improved the customer experience with more efficient management based on accurate metrics.” -</i> Esmeralda Sevilla, Deputy Manager of SchuVar Tours</p></blockquote>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"1548\"\n height=\"811\"\n alt=\"Image of a group of tourists\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/2bvAKf88kkrz47omvlEVBQ/ef1b5dc4efa92cb9b564cb707366b951/SchuVar_Tours_-_1.jpg?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.908754623921085;\"\n />\n </picture>\n <h2>The results</h2><p>By streamlining its sales process and gaining full visibility of the customer journey—from chat initiation to payment—SchuVar Tours has reduced delays and increased conversions for a <b>60% faster sales cycle</b>.</p><p>Since implementing respond.io, SchuVar Tours has improved response times by automating customer detail collection and prioritizing high-intent leads. Agents are collaborating efficiently in respond.io’s team inbox so no lead goes overlooked and everyone has full context. This has resulted in a <b>nearly 100% follow-up rate</b>.</p><p>As the business now has the capacity to manage higher volumes of ads, it’s been able to scale its click to chat ads and generate <b>40% of its leads from paid ads</b>, a 3x increase over three months. These improvements have transformed SchuVar Tours’ sales operations—turning what was once a fragmented, manual process into a high-performing, scalable engine for growth.</p><p>Want to see similar success for your business? <a \n href=https://respond.io/"https://respond.io/demo/"/n target=\"_blank\"\n rel=\"noopener \"\n >Contact us for a free consultation</a> today.</p>"]}]}],[0,{"data":[0,{"personInCharge":[0,"David Fiala, Co-founder of Praga Medica"],"channels":[1,[[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493167169],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"name":[0,"WhatsApp Business Platform"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""],"hasLinks":[0,false],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1741331281354],"firstPublished":[0,1731493228035],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"updatedOn":[0,1720159246000],"fetchUrls":[1,[[0,{"key":[0,"suggestedIntegrations"],"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"]}]]],"name":[0,"WhatsApp Business Platform"],"connect":[0,"https://app.respond.io/space/settings/channels"],"learnMore":[0,"https://respond.io/blog/whatsapp-business-api"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f607_Logo-Whatsapp.svg"],"createdDate":[0,1616056866000],"categories":[1,[[0,"Messaging Channels"],[0,"WhatsApp"]]],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"sortByGroup":[0,1],"headerColor":[0,"#d6ffeb"],"description":[0,"Connect a WhatsApp Business Platform account to chat over WhatsApp."],"hidden":[0,false],"documentation":[0,"https://help.respond.io/whatsapp/whatsapp-api-quick-start"],"publisherName":[0,"Meta"],"group":[0,"Channels-1"],"slug":[0,"whatsapp"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"contents":[0,"<p><strong>WhatsApp Business Platform (API) on respond.io</strong></p><p><a href=https://respond.io/"https://respond.io/blog/respondio-is-now-a-whatsapp-business-solution-provider/" rel=\"noopener noreferrer\" target=\"_blank\">Official Meta partner</a>, no setup fees or message markups and all the latest features including <a href=https://respond.io/"https://respond.io/blog/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp Business Calling API</a></p><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1bc2556f42844939a8ea443d645ec706/">

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-r0mx7qi9cam"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"t8xy77iifvg"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168787],"id":[0,"72323075c14a42e08c60175f9d6e39d2"],"name":[0,"Facebook Messenger"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"hasLinks":[0,false],"kind":[0,"data"],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""]}],"data":[0,{"slug":[0,"facebook-messenger"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110fea9_Logo-FB-Messenger.svg"],"headerColor":[0,"hsla(240, 100.00%, 96.08%, 1.00)"],"updatedOn":[0,1720098177000],"hidden":[0,false],"publisherName":[0,"Meta"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"connect":[0,"https://app.respond.io/space/settings/channels"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. Support, sell and market on one of the most popular messaging channels in the world.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time</li><li id=\"\">Facebook Messenger Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Marketing Analytics - determine the effectiveness of your campaigns and decide how to improve them</li><li id=\"\">Transactional notifications - send appointment reminders, payment receipts and delivery updates to your customers</li><li id=\"\">Business process implementation - make Facebook Messenger work for your business and not the other way round</li></ul>"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"sortByGroup":[0,2],"categories":[1,[[0,"Messaging Channels"]]],"name":[0,"Facebook Messenger"],"documentation":[0,"https://help.respond.io/facebook-messenger/facebook-messenger-quick-start"],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"group":[0,"Channels-1"],"description":[0,"Connect your Facebook pages and chat over Facebook Messenger."],"learnMore":[0,"https://respond.io/blog/facebook-business-chat"],"createdDate":[0,1616056586000],"blocks":[1,[[0,{"id":[0,"builder-pixel-muea6n7c48"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"variations":[0,{}],"lastUpdated":[0,1738576118525],"firstPublished":[0,1731493227878],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"rev":[0,"chkab2owfq"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"model":[0,"integrations"],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493172307],"id":[0,"85783dc427f74a47a7689c67c51bc867"],"name":[0,"Instagram"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"]}],"data":[0,{"group":[0,"Channels-1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.slug.$ne=instagram&query.data.hidden=false"],"key":[0,"suggestedIntegrations"]}]]],"documentation":[0,"https://help.respond.io/channels/instagram"],"connect":[0,"https://app.respond.io/space/settings/channels"],"hidden":[0,false],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"categories":[1,[[0,"Messaging Channels"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"name":[0,"Instagram"],"learnMore":[0,"https://respond.io/blog/instagram-direct-message-api"],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f9ca_Logo-Instagram.svg"],"slug":[0,"instagram"],"headerColor":[0,"#ebebff"],"sortByGroup":[0,3],"updatedOn":[0,1720097770000],"contents":[0,"<p id=\"\">Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department</li><li id=\"\">Responding to chats - transfer customers, create support tickets or submit orders they make</li><li id=\"\">Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time<br></li><li id=\"\">Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services</li><li id=\"\">Business process implementation - make Instagram work for your business and not the other way round</li></ul>"],"publisherName":[0,"Meta"],"createdDate":[0,1624951837000],"description":[0,"Connect an Instagram Business Account to chat over 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Add our Web Chat plugin to your Website."],"blocks":[1,[[0,{"id":[0,"builder-pixel-fmdxvhjbpt"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"ui54pu9dhje"]}]}]}]]],"website":[0,"https://www.pragamedica.com/"],"useCases":[1,[]],"contentfulReference":[0,"681BMaY7O45rHGEaAA0WF1"],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/customer-stories-item?apiKey=11f7a662b80a4675973850b067c01fa5&limit=3&fields=data.industry.value.data.name,data.slug,data.title,data.heroImage,data.cta.subHeading,data.useCases&includeRefs=true&sort.lastUpdated=-1&query.data.slug.$ne=praga-medica-recovers-70-percent-more-leads"],"key":[0,"relatedCustomerStories"]}]]],"slug":[0,"praga-medica-recovers-70-percent-more-leads"],"industry":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"e628d3d5f52c4412bfa7b69f9e6904b5"],"model":[0,"industry"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731407566092],"id":[0,"e628d3d5f52c4412bfa7b69f9e6904b5"],"name":[0,"Healthcare"],"modelId":[0,"88c41186c9384eca867e5da4e6337e89"],"meta":[0,{}],"variations":[0,{}],"lastUpdated":[0,1731408621465],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"published":[0,"published"],"firstPublished":[0,1731408623654],"data":[0,{"updatedOn":[0,1673406467000],"name":[0,"Healthcare"],"createdDate":[0,1673406347000],"slug":[0,"healthcare"],"state":[0,{"translation":[0,{}],"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}]}],"blocks":[1,[[0,{"id":[0,"builder-pixel-czo9tn82xoq"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"fmvrlqtoc25"]}]}],"content":[0,"<p>Praga Medica is a <a \n href=https://respond.io/"https://www.pragamedica.com//"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Prague‑based medical tourism facilitator</a> that organizes vision‑correction, plastic‑surgery, dentistry and other procedures for international patients. Its team of consultants advise potential patients on treatments and arrange to meet them on arrival. WhatsApp has proven to be a crucial channel for smooth global communication.</p><h2>The problem</h2><p>In the past, Praga Medica primarily did business over email. Leads would express interest via a contact form on the website and consultants would send all brochures and documents in an email. The consultants preferred this method as contacts who went to the trouble to communicate via email tended to be genuine leads. However, this also meant missed opportunities as the manual process made it difficult for potential customers to get a timely response.</p><p>David Fiala, the co-founder and managing director, saw webchat as an option to streamline engagement and adopted this as a channel using another solution, Chatra, in 2018. However, the consultants considered webchat a waste of time as they received high volumes of spam and low quality leads. As consultants deprioritized this channel, genuine leads dropped off when they did not receive a timely response, and there was no way to track or reengage them.</p><p>Fiala then observed that other businesses were using WhatsApp to chat with leads and customers. When leads contact them through WhatsApp, their phone numbers are instantly captured, so it’s easy to get back in touch with them. At first, Praga Medica implemented the WhatsApp Business App, but with consultants using individual WhatsApp accounts, it was a challenge to delegate leads and track response times. WhatsApp was also incompatible with Chatra, so it could not be integrated into webchat.</p><p>Manual entry of lead data in their CRM was another challenge. With email and Chatra, consultants spent valuable time consolidating information from email and webchat to update the CRM.</p><h2>The respond.io solution</h2><p>Fiala understood that WhatsApp API would help solve the problem of uniting WhatsApp conversations in a single inbox for management and tracking. He looked for a WhatsApp API solution that would integrate with their CRM and chose respond.io because it met all the business’s requirements.</p><h3>Capture lead contact data with every chat</h3><p>With webchat, there was no way to capture a lead’s contact data other than asking for a phone number or email. If a consultant didn’t engage with the lead immediately, the lead would drop off and the business couldn’t contact them again. Praga Medica connected respond.io to <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-business-api/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp API</a> and began using WhatsApp as the primary contact channel, installing a <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-webchat/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp webchat widget</a>.</p><p>Praga Medica uses an industry-specific CRM, so not every platform can easily integrate with it. With respond.io, the business was able to use webhooks and HTTP requests to sync data seamlessly.</p><p>When a lead comes in through WhatsApp, their phone number is saved in respond.io and sent to the CRM, so consultants can follow up easily. The business also connected webchat to respond.io, and while it’s still necessary to ask for contact details, automation workflows now do this if a consultant is unavailable.</p><blockquote><p>“<i>With Chatra, live chat was a side channel nobody loved. With respond.io, everything is centralized around WhatsApp, and consultants finally care about it.</i>”<i> </i>- David Fiala, Co-founder of Praga Medica</p></blockquote><h3>Reduce spam by using AI to collect information and qualify leads</h3><p>Consultants were reluctant to use webchat as a channel because of the high volume of spam that came in. Rather than providing advice to genuine patients, they were wasting valuable time answering inquiries that went nowhere.</p><p>Praga Medica set up an AI Agent in respond.io to <a \n href=https://respond.io/"https://respond.io/help/convert-leads/how-to-automate-contact-information-collection-with-ai/"/n target=\"_blank\"\n rel=\"noopener \"\n >collect information from all contacts</a> and filter out spam. Only qualified leads will be routed to a human agent. Now, consultants understand the value of chat as conversations coming in from WhatsApp are turning into paying customers.</p><h3>Convert more leads by responding faster</h3><p>The AI Agent workflows have also helped convert potential patients faster by <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-automation#toc-5\"\n target=\"_blank\"\n rel=\"noopener \"\n >delivering instant replies to incoming inquiries</a>, even outside of working hours as their global customers are in different time zones. This ensures that leads are engaged the moment they reach out, increasing the likelihood they stay in the funnel.</p><blockquote><p><i>“With Respond AI handling routine questions, and WhatsApp giving us direct access to phone numbers, everything clicked—our consultants could focus on high-quality leads that were far more likely to convert into paying customers.” -</i> David Fiala</p></blockquote>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"2064\"\n height=\"1081\"\n alt=\"Image of doctor speaking with a patient\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/5o1JPsnsM4JGjQ9qMqHM0j/6ee92d4f9b9ba7442dc70592dde6ef4c/Pragamedica_-_2.jpg?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.9093432007400555;\"\n />\n </picture>\n <h2>The results</h2><p>By switching from webchat to WhatsApp and unifying all conversations on respond.io, Praga Medica captured <b>70% more lead contact data</b>, making it easier to follow up and convert prospects. Respond.io’s AI-powered workflows also helped them <b>filter out 97% of spam</b>, allowing consultants to spend their time with real customers instead of irrelevant messages.</p><p>Most impressively, the business achieved a <b>50% reduction in first response times</b>, resulting in faster lead engagement and improved chances of conversion. With consultants now fully onboarded and trained to use respond.io, Praga Medica has a streamlined communication process that supports long-term growth.</p><p>Want to achieve similar results for your business? <a \n href=https://respond.io/"https://respond.io/demo/"/n target=\"_blank\"\n rel=\"noopener \"\n >Contact us for a free consultation</a> today! </p>"],"goals":[1,[[0,{"goal":[0,"Integrate data from conversations with CRM"]}],[0,{"goal":[0,"Reengage leads from chats"]}],[0,{"goal":[0,"Reduce spam so consultants can focus on qualified leads"]}],[0,{"goal":[0,"Convert more leads by reducing response times"]}]]],"hidden":[0,false],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/4qjLNbcX2ELFYk6eKgHuSs/4e915f711dc966dcb7b28fbe4fc94676/Pragamedica_-_Cover.jpg"],"location":[0,"Czech Republic"],"title":[0,"Praga Medica Recovers 70% More Global Leads with WhatsApp + respond.io"],"publishedOn":[0,"2025-06-23T00:00+08:00"],"logo":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/39Yb7Pq9TRphoqlxG6oZDO/8e059fe3ff3e6d82cda89af5395e87c1/logo-pragamedica.svg"],"metrics":[1,[[0,{"results":[0,"more leads recovered"],"metric":[0,"70%"]}],[0,{"metric":[0,"97%"],"results":[0,"of spam filtered out"]}],[0,{"results":[0,"reduction in first response times"],"metric":[0,"50%"]}]]],"solutions":[1,[[0,{"solution":[0,"Gained lead contact data by switching to WhatsApp API from webchat"]}],[0,{"solution":[0,"Integrated WhatsApp API with CRM via HTTP requests and webhooks"]}],[0,{"solution":[0,"Used AI to filter out spam leads"]}],[0,{"solution":[0,"Reduced response times with AI agent "]}]]],"seoMeta":[0,{"description":[0,"Learn how medical tourism facilitator Praga Medica slashed response times, eliminated spam and reengaged leads with respond.io."],"title":[0,"Praga Medica Recovers 70% More Leads with WhatsApp + respond.io"]}]}]}],[0,{"data":[0,{"tags":[1,[[0,"Education"]]],"slug":[0,"sleekflow-alternative-review-by-getutor"],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/3TylPYvknnFGrkTL0GUFN7/2761d2ac8ab106536f27a11a279daea0/assets_2F11f7a662b80a4675973850b067c01fa5_2Fe9ba8c6d9094437294ef62117cc991ca"],"hidden":[0,false],"website":[0,"https://www.getutor.com.hk/en/"],"name":[0,"GETUTOR Said Goodbye to Sleekflow - and Hello to 24% More Sales"],"channels":[1,[[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493167169],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"name":[0,"WhatsApp Business Platform"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""],"hasLinks":[0,false],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1741331281354],"firstPublished":[0,1731493228035],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"updatedOn":[0,1720159246000],"fetchUrls":[1,[[0,{"key":[0,"suggestedIntegrations"],"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"]}]]],"name":[0,"WhatsApp Business Platform"],"connect":[0,"https://app.respond.io/space/settings/channels"],"learnMore":[0,"https://respond.io/blog/whatsapp-business-api"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f607_Logo-Whatsapp.svg"],"createdDate":[0,1616056866000],"categories":[1,[[0,"Messaging Channels"],[0,"WhatsApp"]]],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"sortByGroup":[0,1],"headerColor":[0,"#d6ffeb"],"description":[0,"Connect a WhatsApp Business Platform account to chat over WhatsApp."],"hidden":[0,false],"documentation":[0,"https://help.respond.io/whatsapp/whatsapp-api-quick-start"],"publisherName":[0,"Meta"],"group":[0,"Channels-1"],"slug":[0,"whatsapp"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"contents":[0,"<p><strong>WhatsApp Business Platform (API) on respond.io</strong></p><p><a href=https://respond.io/"https://respond.io/blog/respondio-is-now-a-whatsapp-business-solution-provider/" rel=\"noopener noreferrer\" target=\"_blank\">Official Meta partner</a>, no setup fees or message markups and all the latest features including <a href=https://respond.io/"https://respond.io/blog/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp Business Calling API</a></p><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1bc2556f42844939a8ea443d645ec706/">

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-r0mx7qi9cam"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"t8xy77iifvg"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"6892c1b298fd4cecadae363b36d20682"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493168497],"id":[0,"6892c1b298fd4cecadae363b36d20682"],"name":[0,"IMAP/SMTP"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"lastPreviewUrl":[0,""],"kind":[0,"data"],"hasLinks":[0,false],"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}]}],"variations":[0,{}],"lastUpdated":[0,1736391114077],"firstPublished":[0,1731493227888],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"data":[0,{"sortByGroup":[0,22],"documentation":[0,"https://help.respond.io/email/other-email"],"learnMore":[0,""],"publisherName":[0,"respond.io"],"categoryLink":[0,"https://respond.io/integrations?channel=Email"],"name":[0,"IMAP/SMTP"],"createdDate":[0,1616061553000],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f6c0_email.svg"],"state":[0,{"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}],"deviceSize":[0,"large"]}],"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true"],"key":[0,"suggestedIntegrations"]}]]],"updatedOn":[0,1720097894000],"headerColor":[0,"#f3f3f3"],"connect":[0,"https://app.respond.io/space/settings/channels"],"slug":[0,"imap-smtp"],"categories":[1,[[0,"email"]]],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"group":[0,"Channels/Email-1"],"hidden":[0,false],"contents":[0,"<p id=\"\">Send and receive emails with the benefits of respond.io’s powerful messaging capabilities.</p><ul id=\"\"><li id=\"\">Handling inbound conversations - 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All classes are conducted in students’ homes or online, so the sales process is managed entirely online or over WhatsApp.</p><h2>The problem</h2><p>GETUTOR relies on a small team of agents to answer parents’ inquiries and match them with a suitable tutor based on their unique preferences and requirements. With a high volume of inquiries coming in, it was easy to overlook conversations, leading to missed sales opportunities.</p><p>Jedi Hui, the owner and founder of GETUTOR, wanted a <a \n href=https://respond.io/"https://respond.io/blog/whatsapp-business-api/"/n target=\"_blank\"\n rel=\"noopener \"\n >WhatsApp API</a> solution to prioritize messages and speed up the booking process with automation. He signed up for an annual subscription to Sleekflow as it promised advanced AI and automation features.</p><p>Unfortunately, Sleekflow did not live up to expectations. Even setting up a basic WhatsApp template message was impossible after three weeks of failed attempts and slow, unhelpful replies from Sleekflow’s technical support. Automation features were severely limited and the “advanced AI features” it advertised didn’t work.</p><p>On top of that, he faced steep additional costs after importing the business’ contact list as Sleekflow charges for all stored contacts, not just the ones a business actively communicates with. Hui regretted investing in an annual plan, but decided to cut his losses and look for a functioning solution.</p><h2>The respond.io solution</h2><p>Wary after his poor experience with Sleekflow, Hui conducted a thorough search for alternatives. He briefly considered Wati but needed a solution that would guarantee support with onboarding and any issues that might arise after, so he chose to give respond.io a chance based on its reputation.</p><p>He found the setup and connection process to be a breeze compared to Sleekflow: Sending WhatsApp templates via Workflow automation was possible in a day rather than weeks, and respond.io’s Monthly Active Contact pricing model meant the business didn’t need to pay extra for stored contacts.</p><p>Respond.io’s onboarding expert, Victoria, then guided him on how to set up and optimize Workflows for more advanced automation to achieve GETUTOR’s business goals.</p><h3>Prioritize unanswered leads in a team inbox</h3><p>In the past, 10-20% of leads went unanswered as conversations piled up in the inbox. Conversations had no clear status indicators so those pending follow-ups couldn’t be distinguished. Instead, they were buried under new messages or were just forgotten.</p><p>With respond.io’s team inbox, agents could see which messages required responses to ensure all were attended to. Agents were trained to close conversations to indicate the outcome so it was easy to see which conversations had been resolved. That meant ongoing open chats were prioritized so no sales opportunities are lost.</p><h3>Streamline course booking with automation and AI</h3><p>The course booking process was a manual system of asking questions to determine parents’ requirements for a tutor. GETUTOR did not have an agent assignment system, and handling conversations simply depended on which agent saw the message and had time to respond first.</p><p>With respond.io’s Workflows automation, GETUTOR implemented an <a \n href=https://respond.io/"https://respond.io/help/workflows/step-ai-agent/"/n target=\"_blank\"\n rel=\"noopener \"\n >AI Agent</a> to manage initial inquiries and gather student information and preferences. Then, the AI agent compiles the information and automatically assigns the lead to an available human agent.</p><h3>Implement lead management through the entire funnel</h3><p>To better understand the customer journey and why leads convert or drop off, GETUTOR uses respond.io’s <a \n href=https://respond.io/"https://respond.io/help/workspace-settings/workspace-settings-lifecycle/"/n target=\"_blank\"\n rel=\"noopener \"\n >Lifecycle</a> feature. This allows the business to track leads by stages including New Lead, High Interest and Customer, so agents have context on where each contact is in the journey.</p><p><a \n href=https://respond.io/"https://respond.io/help/workspace-settings/workspace-settings-lifecycle#getting_started:~:text=a%20paying%20customer.-,Lost%20Stages%3A,-Lost%20Stages%20are\"\n target=\"_blank\"\n rel=\"noopener \"\n >Lost Stages categories</a> enable the business to see at a glance why a deal has been lost — for example, if the lead was disqualified or lost to a competitor. This helps identify where improvements can be made to close more deals successfully.</p><h3>Gain detailed analytics from reports and exported chats</h3><p>GETUTOR takes advantage of respond.io’s advanced reporting features to get in-depth insights and improve the customer experience. Respond.io includes Lifecycle, agent performance, broadcast and conversation reports.</p><p>With Sleekflow, Hui had anticipated using data import and export for analytics, but lost data due to bugs and unresolved issues.</p><p>Now, respond.io helps him accomplish everything he had hoped to do. He exports conversations to run customized analyses using AI and improves the tutor matching system to pair students with a tutor that best suits their needs.</p><blockquote><p><i>“As CEO of GETUTOR, I found that some of Sleekflow&#39;s advertised features didn&#39;t operate as expected, and communication with their support team was time-consuming, leading to concerns about our operational smoothness and efficiency. Respond.io’s onboarding is smooth, all vital features are present and the customer support is 24/7. When I need anything, I can always count on them to provide the functions my business needs.”</i> - Jedi Hui, CEO of GETUTOR</p></blockquote>\n <picture>\n <!-- AVIF format - best compression but less browser support -->\n <source\n type=\"image/avif\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=360&fm=avif 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=480&fm=avif 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=640&fm=avif 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=768&fm=avif 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=1000&fm=avif 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- WebP format - good compression with wider browser support -->\n <source\n type=\"image/webp\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=360&fm=webp 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=480&fm=webp 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=640&fm=webp 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=768&fm=webp 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=1000&fm=webp 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <!-- JPEG fallback for maximum browser compatibility -->\n <source\n type=\"image/jpeg\"\n srcset=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=360&fm=jpg&q=80 360w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=480&fm=jpg&q=80 480w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=640&fm=jpg&q=80 640w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=768&fm=jpg&q=80 768w,\n https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?w=1000&fm=jpg&q=80 1000w\"\n sizes=\"(max-width: 640px) 100vw, \n (max-width: 768px) 85vw, \n (max-width: 1024px) 75vw, \n (max-width: 1280px) 60vw, \n 800px\"\n />\n \n <img\n class=\"spotlight cursor-zoom-in\"\n data-src=\"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f\"\n data-title=\"false\"\n data-control=\"page, zoom, fullscreen, close\"\n width=\"2000\"\n height=\"1047\"\n alt=\"\"\n src=https://respond.io/"https://assets2-proxy.respond.io/ph8r57dk1q9w/7MalCsVagqjK2mCzqKV6xf/e1a088a556e84f26447d35c937011cd4/assets_2F11f7a662b80a4675973850b067c01fa5_2F95c30b7c3dbb4f0ea83b3944b6ff4f0f?fm=jpg&q=80&w=640\%22\n loading=\"eager\"\n fetchpriority=\"high\"\n decoding=\"async\"\n style=\"aspect-ratio: 1.9102196752626552;\"\n />\n </picture>\n <h2>The results</h2><p>Since switching from Sleekflow to respond.io, GETUTOR has rapidly seen the results it was looking for. By using AI workflows to collect information, <b>the number of leads the business handles per day has increased by 50%</b>.</p><p>From missing 10-20% of opportunities in the past, GETUTOR now responds to every lead in a timely manner. With prompt responses and an improved booking process, conversions are also up. In just <b>two months, sales increased by 24%</b>.</p><p>With Lifecycle tracking, agents get instant context into the customer journey so they can prioritize high intent leads and recognize returning customers to make the right recommendations. The business is continually using analytics to improve and is looking forward to seeing further results based on the insights gained.</p><p>Most importantly, Hui appreciates being able to rely on respond.io for any support needed along the way. Respond.io is top-rated on G2 for its customer support and delivers faster ROI than Sleekflow, as GETUTOR has seen.</p><p>Considering a <a \n href=https://respond.io/"https://respond.io/sleekflow-alternative/"/n target=\"_blank\"\n rel=\"noopener \"\n >Sleekflow alternative</a> or ready to try out a conversation management platform for the first time? <a \n href=https://respond.io/"https://respond.io/demo/"/n target=\"_blank\"\n rel=\"noopener \"\n >Contact us for a free consultation</a> today and start seeing the results for yourself.</p>"]}]}],[0,{"data":[0,{"fetchUrls":[1,[[0,{"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/customer-stories-item?apiKey=11f7a662b80a4675973850b067c01fa5&limit=3&fields=data.industry.value.data.name,data.slug,data.title,data.heroImage,data.cta.subHeading,data.useCases&includeRefs=true&sort.lastUpdated=-1&query.data.slug.$ne=how-emax-boosts-appointment-bookings"],"key":[0,"relatedCustomerStories"]}]]],"heroImage":[0,"https://assets2-proxy.respond.io/ph8r57dk1q9w/kwpcn6YEP9rHCaMxqG1xo/90feb828c2f7660f9e3bb668f0ca4edb/assets_2F11f7a662b80a4675973850b067c01fa5_2Faf9d857487424a7d9c2823debbd7d9bc"],"tags":[1,[[0,"Health"],[0,"Beauty"]]],"channels":[1,[[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731493167169],"id":[0,"ac58ecd1bf4c4410808002a265a344d9"],"name":[0,"WhatsApp Business Platform"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"lastPreviewUrl":[0,""],"hasLinks":[0,false],"kind":[0,"data"]}],"variations":[0,{}],"lastUpdated":[0,1741331281354],"firstPublished":[0,1731493228035],"testRatio":[0,1],"createdBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"lastUpdatedBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"data":[0,{"updatedOn":[0,1720159246000],"fetchUrls":[1,[[0,{"key":[0,"suggestedIntegrations"],"fetchUrl":[0,"https://cdn.builder.io/api/v3/content/integrations?apiKey=11f7a662b80a4675973850b067c01fa5&limit=4&fields=data.name,data.description,data.image,data.tags,data.categories,data.slug&includeUnpublished=false&includeRefs=true&query.data.hidden=false"]}]]],"name":[0,"WhatsApp Business Platform"],"connect":[0,"https://app.respond.io/space/settings/channels"],"learnMore":[0,"https://respond.io/blog/whatsapp-business-api"],"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"image":[0,"https://uploads-ssl.webflow.com/66cc2ce1ae967dfb1110f57d/66cc2ce1ae967dfb1110f607_Logo-Whatsapp.svg"],"createdDate":[0,1616056866000],"categories":[1,[[0,"Messaging Channels"],[0,"WhatsApp"]]],"categoryLink":[0,"https://respond.io/integrations?channel=Messaging+Channels"],"sortByGroup":[0,1],"headerColor":[0,"#d6ffeb"],"description":[0,"Connect a WhatsApp Business Platform account to chat over WhatsApp."],"hidden":[0,false],"documentation":[0,"https://help.respond.io/whatsapp/whatsapp-api-quick-start"],"publisherName":[0,"Meta"],"group":[0,"Channels-1"],"slug":[0,"whatsapp"],"state":[0,{"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}],"translation":[0,{}]}],"contents":[0,"<p><strong>WhatsApp Business Platform (API) on respond.io</strong></p><p><a href=https://respond.io/"https://respond.io/blog/respondio-is-now-a-whatsapp-business-solution-provider/" rel=\"noopener noreferrer\" target=\"_blank\">Official Meta partner</a>, no setup fees or message markups and all the latest features including <a href=https://respond.io/"https://respond.io/blog/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">WhatsApp Business Calling API</a></p><p><img src=https://respond.io/"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1bc2556f42844939a8ea443d645ec706/">

Make WhatsApp work for your business—not the other way around.</p><p>Market, sell, and support on the world’s most popular messaging channel. Reach your customers where they spend the most time.</p><p>Use WhatsApp API to:</p><p><strong>Capture</strong></p><ul><li>Generate leads online via click-to-chat ads, websites, chat widgets and social media</li><li>Capture offline leads with QR codes</li><li><a href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/workspace-settings-lifecycle/" rel=\"noopener noreferrer\" target=\"_blank\">Track contacts</a> for better follow-ups and sync with your CRM as a single source of truth</li></ul><p><strong>Convert</strong></p><ul><li>Utilize multiple users: assign conversations by availability or expertise to the best agents</li><li>Connect with customers by chat or <a href=https://respond.io/"https://respond.io/integrations/whatsapp-business-calling-api/" rel=\"noopener noreferrer\" target=\"_blank\">call</a> - all from one inbox</li><li>Automate tasks like greetings, lead qualification, FAQs and more with workflows and AI</li></ul><p><strong>Retain</strong></p><ul><li>Broadcast promotions, newsletters and upsell offers</li><li>Send reminders and surveys to keep customers engaged and informed</li><li>Support customers better with insights into conversations and agent performance</li></ul><p>[Understanding <a href=https://respond.io/"https://respond.io/blog/conversation-led-growth/" rel=\"noopener noreferrer\" target=\"_blank\">Conversation Led Growth</a>]</p>"],"blocks":[1,[[0,{"id":[0,"builder-pixel-r0mx7qi9cam"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"t8xy77iifvg"]}]}]}],[0,{"channel":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"821304d7b77144159f335eee1baf4244"],"model":[0,"integrations"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1737444122767],"id":[0,"821304d7b77144159f335eee1baf4244"],"name":[0,"TikTok Business Messaging (Beta)"],"modelId":[0,"6ab4e0e4619548b18a28fcb4c84bd40c"],"published":[0,"published"],"meta":[0,{"breakpoints":[0,{"small":[0,767],"medium":[0,1023]}],"kind":[0,"data"],"lastPreviewUrl":[0,""]}],"variations":[0,{}],"lastUpdated":[0,1738635678115],"firstPublished":[0,1737444265899],"testRatio":[0,1],"createdBy":[0,"iXZy2WFUZmcpCYFUXxyUMXfoItx1"],"lastUpdatedBy":[0,"NrB2qEkVN3PgIwc6KZGLvOVDcYw1"],"data":[0,{"tags":[1,[[0,"starter"],[0,"growth"],[0,"advanced"]]],"hidden":[0,false],"image":[0,"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F50a9cf9ab44040b1993e5fea87458bd5"],"categoryLink":[0,"/integrations?channel=Messaging+Channels"],"slug":[0,"tiktok-business-messaging"],"publisherName":[0,"TikTok"],"contents":[0,"<p>Utilize teams of multiple agents to communicate with your audience, generate leads and build long-lasting customer relationships. 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Beauté"],"industry":[0,{"@type":[0,"@builder.io/core:Reference"],"id":[0,"6ed794f0e48f48f59c16eb9210208791"],"model":[0,"industry"],"value":[0,{"query":[1,[]],"folders":[1,[]],"createdDate":[0,1731407565900],"id":[0,"6ed794f0e48f48f59c16eb9210208791"],"name":[0,"Dermocosmetics"],"modelId":[0,"88c41186c9384eca867e5da4e6337e89"],"meta":[0,{}],"variations":[0,{}],"lastUpdated":[0,1731408621473],"testRatio":[0,1],"createdBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"lastUpdatedBy":[0,"ERp0KKo3g7PHHX0f7EDQVVI8Qt53"],"published":[0,"published"],"firstPublished":[0,1731408623713],"data":[0,{"slug":[0,"dermocosmetics"],"updatedOn":[0,1673496679000],"createdDate":[0,1673496679000],"name":[0,"Dermocosmetics"],"state":[0,{"translation":[0,{}],"deviceSize":[0,"large"],"location":[0,{"path":[0,""],"query":[0,{}]}]}],"blocks":[1,[[0,{"id":[0,"builder-pixel-2rmhb9aj13q"],"@type":[0,"@builder.io/sdk:Element"],"tagName":[0,"img"],"properties":[0,{"src":[0,""],"aria-hidden":[0,"true"],"alt":[0,""],"role":[0,"presentation"],"width":[0,"0"],"height":[0,"0"]}],"responsiveStyles":[0,{"large":[0,{"height":[0,"0"],"width":[0,"0"],"display":[0,"inline-block"],"opacity":[0,"0"],"overflow":[0,"hidden"],"pointerEvents":[0,"none"]}]}]}]]]}],"rev":[0,"i23j39z7r2"]}]}],"website":[0,"https://emaxbeaute.com/"],"contentfulReference":[0,"5IAkj4ILKqfaoSDWMzOZ3N"],"useCases":[1,[[0,{"name":[0,"Conversational Sales"],"useCase":[0,"Conversational Sales"]}]]],"seoMeta":[0,{"description":[0,"Want to increase leads and appointment bookings over chat? Learn how EMAX Beauté did it and how your business can too."],"title":[0,"How EMAX Beauté Streamlined Lead Engagement for 18x More Appointments"]}],"solutions":[1,[[0,{"solution":[0,"Tracked lead sources by connecting Meta ads and TikTok Messaging ads to respond.io"]}],[0,{"solution":[0,"Implemented lead status tracking throughout the entire funnel"]}],[0,{"solution":[0,"Improved response times with automation"]}],[0,{"solution":[0,"Streamlined appointment booking across channels"]}],[0,{"solution":[0,"Reduced spam with Meta’s CAPI and TikTok Lower Funnel Events"]}]]],"title":[0,"How EMAX Beauté Streamlined Lead Engagement for 18x More Appointments"],"content":[0,"<p>EMAX Beauté is a leading provider of beauty, skincare, haircare and body wellness services, operating under four brands — Beauté Library, Curvena, Venusde and B+ Clinic. With multiple branches around the greater Kuala Lumpur area, EMAX offers a diverse range of treatments and products that it promotes with its wide-reaching social media presence.</p><h2>The Problem</h2><p>While EMAX was already doing marketing and sales over multiple chat channels, inefficiencies in lead tracking, spam management, response times and appointment booking were hindering business growth.</p><p>They were allocating a significant budget to Meta ads and receiving thousands of leads, but the team found it challenging to track which campaigns were working. With limited visibility into lead sources, EMAX found it challenging to accurately evaluate which ads were driving high quality leads, making it difficult to optimize budgets across multiple campaigns and channels</p><p>But that wasn’t the only problem. A flood of spam leads consumed agents’ time, making it harder to spot and respond to genuine prospects. As response times increased, so did missed opportunities to engage further with prospects.</p><p>The main objective of the ads was to encourage prospects to book an appointment for a beauty treatment, but the number of conversions was low.. The team identified key challenges in the customer journey — including slow response times, limited visibility into lead sources and manual inefficiencies — and set out to find a solution that could streamline engagement and improve overall conversion workflows.</p><h2>The Respond.io Solution</h2><p>EMAX was previously using another WhatsApp Business platform but began exploring alternatives that could offer more advanced integration capabilities, stronger reporting functions such as tracking customer journeys and better scalability to support their evolving business needs.</p><p>EMAX reached out to respond.io and we provided them with a custom onboarding plan to set them up for success.</p><h3>Track Lead Sources with Click to Chat Ad Workflows</h3><p>EMAX began by connecting all its channels from the Venusde hair care and beauty service brand. These included WhatsApp, TikTok, Facebook, Instagram and email. Respond.io’s onboarding team helped EMAX’s agents set up Workflow automation so that whenever a lead clicked on a Meta ad, the source of the message would be shown in the inbox.</p><p>EMAX also began using <a \n href=https://respond.io/"https://respond.io/blog/tiktok-ads/"/n target=\"_blank\"\n rel=\"noopener \"\n >TikTok Messaging Ads</a> as both Venusde and Beauté Library have a sizable TikTok following. These ad responses went directly to the respond.io inbox along with a notification of which ad a lead was replying to, giving agents instant context. EMAX optimized its advertising strategy with clear insights into which ads generated quality leads and which didn’t.</p><h3>Reduce Spam and Boost Lead Quality with CAPI and TikTok Lower Funnel Events</h3><p>To reduce spam and attract leads with high conversion potential, EMAX connected <a \n href=https://respond.io/"https://help.respond.io/l/en/retain-customers/how-to-improve-lead-targeting-and-automatically-send-purchase-events-to-meta-when-a-customer-makes-a-payment/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Meta’s Conversion API (CAPI) to respond.io</a> to notify Meta of purchase events so that future ads would be shown to audiences with similar traits as those who made a purchase. Respond.io’s <a \n href=https://respond.io/"https://help.respond.io/l/en/workflows/step-send-tiktok-lower-funnel-event/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >TikTok Lower Funnel Events Workflow</a> serves a similar purpose, sending conversion data to TikTok to improve targeting and ad performance.</p><p>With these processes in place, ads were targeting higher-quality prospects, and in just two weeks, spam had greatly reduced.</p><h3>Identify the Cause of Drop-Offs and Improve Experience Throughout the Funnel with the Lifecycle Feature</h3><p>To better track the customer experience and discover the cause of lost opportunities, EMAX used respond.io’s Lifecycle feature. This allowed agents to tag leads as they came in, for example as New Lead, and change the status as leads progressed through the funnel.</p><p>These details are visible in the conversation so agents recognize that they should prioritize a New Lead or Hot Lead, while those marked as customers can be targeted for repeat purchases. The number of leads in each stage is also shown on the main respond.io dashboard and in reports so cold and lost leads can be identified to analyze possible causes and make improvements.</p><h3>Reduce Response Time with Auto-Assignment, Snippets and AI Prompts</h3><p>Slow responses were a major cause of lost leads, so promptly replying to the high volume of messages across channels was the next challenge. With respond.io, EMAX set up a round robin auto-assignment workflow, so conversations would be assigned to agents in turn, ensuring leads were evenly distributed.</p><p>With a more manageable workload, agents could respond fast. They quickly adopted the Snippets feature, which enabled them to send canned responses to frequently asked questions with a single click. They’re also taking advantage of <a \n href=https://respond.io/"https://respond.io/blog/respond-ai#toc-1:~:text=Make%20Every%20Message%20Matter%20with%20AI%20Prompts\"\n target=\"_blank\"\n rel=\"noopener \"\n >AI prompts</a> to compose quick, personalized replies.</p><h3>Streamlining Appointment Booking</h3><p>Respond.io can automate the treatment booking process completely if businesses require it; however, EMAX prefers a human touch, so agents chat with each customer who’s interested in booking a treatment session. With higher quality leads and faster responses, agents are able to engage leads while interest is high, securing more appointments.</p><p>To streamline the process, agents use <a \n href=https://respond.io/"https://help.respond.io/l/en/workspace-settings/snippets/"/n target=\"_blank\"\n rel=\"noopener noreferrer\"\n >Snippets</a> for replies on availability and confirmations. They’re even able to collect payment for the treatment directly upon booking by sending a link to the payment platform; the lead then sends a screenshot of the receipt in the chat. The deal is closed in a single conversation!</p><p><i>&quot;Respond.io strikes a great balance between versatility and technical depth. Much like their namesake, their platform is responsive, fast and clearly built with the customer in mind. What really stands out is the quality of their technical support—it’s not just surface-level AI replies, but genuinely helpful assistance from people who understand the tech. 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Hộp thư đến của nhóm nhiều tác nhân dành cho WhatsApp Business App và WhatsApp API

Ứng dụng WhatsApp Business không được xây dựng dành cho các nhóm đang phát triển. Mở khóa các khả năng đa người dùng mở rộng, tự động hóa tiên tiến, AI và hơn thế nữa bằng cách kết nối Ứng dụng WhatsApp Business hoặc WhatsApp API với respond.io.

Ứng dụng WhatsApp Business so với WhatsApp Business API: Ứng dụng nào tốt hơn cho nhiều người dùng?

Ứng dụng WhatsApp Business là giải pháp miễn phí và đơn giản được thiết kế dành cho các doanh nghiệp nhỏ và người dùng hạn chế. Nó chỉ hỗ trợ một thiết bị cho mỗi số điện thoại và tối đa 5 thiết bị được liên kết, không có tính năng nâng cao hoặc cộng tác.

Đối với các doanh nghiệp xử lý khối lượng lớn cuộc trò chuyện, cuộc gọi hoặc người dùng, WhatsApp Business Platform (API) là giải pháp có khả năng mở rộng. Khi được kết nối với phần mềm như respond.io, nó cho phép số lượng người dùng không giới hạn trong hộp thư đến của nhóm, AI và tự động hóa, tích hợp CRM, v.v.

Nhưng đây là phần tuyệt vời nhất — bạn không phải từ bỏ Ứng dụng WhatsApp Business khi chuyển sang API.

Với respond.io, hãy chạy WhatsApp Business App và WhatsApp API trên cùng một số điện thoại. Thiết lập này, được gọi là WhatsApp Coexistence, cho phép bạn:

  • Gửi và nhận tin nhắn từ cả Ứng dụng WhatsApp Business và API bằng một số
  • Xem tin nhắn được gửi từ Ứng dụng WhatsApp Business được phản ánh trên respond.io
  • Truy cập số lượng người dùng không giới hạn, AI, tự động hóa, báo cáo, tích hợp và nhiều hơn nữa — ngay cả khi vẫn sử dụng Ứng dụng WhatsApp Business

Bằng cách này, bạn có thể chuyển đổi sang API dần dần mà không làm gián đoạn quy trình làm việc hiện tại của mình. Mở rộng quy mô hoạt động trong khi vẫn đảm bảo tính linh hoạt cho nhóm của bạn.


WhatsApp Business App

WhatsApp Business API

Best for

Small businesses

Medium to large businesses

Number of Users

Up to 5 linked devices

Unlimited

Broadcast Limit

256 contacts per broadcast

Unlimited

Automation Capabilities

Limited

Advanced AI and automation

Supports Third-party Integrations

Supports Voice Call

Available on respond.io

WhatsApp Green Tick

Reports/Analytics

Lead Management

Simple tagging

Manage the entire customer lifecycle on respond.io

WhatsApp Business App & API Coexistence

Available on respond.io

Available on respond.io

Tối ưu hóa hành trình khách hàng đầy đủ qua WhatsApp API và các kênh khác

Trao quyền cho các đội ngũ của bạn làm việc độc lập hoặc hợp tác liền mạch - tất cả trên một nền tảng đa kênh.

Ghi lại khách hàng tiềm năng với WhatsApp Marketing

- Sử dụng quảng cáo nhấp chuột của Meta để đưa khách hàng tiềm năng vào WhatsApp

- Khởi động Quy trình làm việc để trả lời và phân loại khách hàng tiềm năng ngay lập tức

- Quản lý toàn bộ vòng đời khách hàng trên WhatsApp trong một nền tảng duy nhất

- Theo dõi hiệu suất marketing WhatsApp với phân tích sâu

Tìm hiểu thêm

Chuyển đổi với Tự động hóa Bán hàng WhatsApp và cuộc gọi

- Tự động hóa việc đặt lịch hẹn và cuộc họp

- Chia sẻ thông tin sản phẩm hoặc dịch vụ ngay lập tức với WhatsApp Catalog

- Tận dụng WhatsApp Business Calling API để chốt các giao dịch có giá trị cao nhanh chóng

Tìm hiểu thêm

Giữ chân khách hàng với các chương trình phát sóng có mục tiêu

- Gửi các chương trình phát sóng quảng cáo trên quy mô lớn

- Nhắc nhở khách hàng về việc gia hạn hoặc cơ hội nâng cấp

- Thực hiện khảo sát mức độ hài lòng của khách hàng

Tìm hiểu thêm

Marketing

Sales

Customer service

Tiếp cận khách hàng qua cuộc gọi thoại, email, WhatsApp, TikTok, Messenger, Instagram, Telegram, Viber và nhiều hơn nữa

Tận dụng quảng cáo Meta và TikTok, trang web của bạn và mã QR tại các địa điểm vật lý để có được khách hàng mới

Theo dõi và quản lý toàn bộ vòng đời khách hàng để không bỏ lỡ cơ hội nào

Tối ưu hóa quảng cáo và các chiến dịch phát sóng với phân tích hiệu suất để tối đa hóa ROI

10x

More leads

125%

More revenue-driving chats

50%

Boosted sales

Bảo vệ và tổ chức các cuộc trò chuyện với quyền truy cập theo vai trò

Respond.io cung cấp các tính năng cấp phép đội ngũ toàn diện để nâng cao sự hợp tác và bảo mật trong các đội ngũ của bạn.

Hạn chế đọc và trả lời các cuộc trò chuyện

Xác định loại cuộc trò chuyện nào mà các tác giả có thể xử lý để các cuộc trò chuyện được quản lý bởi các thành viên trong đội ngũ thích hợp.

Giới hạn các hành động có thể thực hiện trên các cuộc trò chuyện

Xác định ai có thể phân công, phân công lại, giải quyết, xóa, chặn hoặc xuất liên hệ.

Xác định loại tin nhắn được phê duyệt 

Kiểm soát xem các tác giả có thể gửi media, âm thanh, vị trí và thẻ liên hệ để tuân thủ tiêu chuẩn kinh doanh của bạn hay không.

Kiểm soát quyền truy cập và chỉnh sửa liên hệ

Xác định tác giả nào có thể xem, chỉnh sửa và tạo liên hệ để bảo vệ thông tin khách hàng nhạy cảm.

Ẩn số liên hệ của khách hàng khỏi các tác giả

Quyết định xem các tác giả có thể thấy số điện thoại của bạn hay không để đảm bảo tính riêng tư và bảo mật tốt hơn.

Dễ dàng di chuyển sang giải pháp WhatsApp API mạnh mẽ nhất

Migrate from WhatsApp Business App to WhatsApp API

  1. 1. Mua một số điện thoại không liên kết với tài khoản WhatsApp Business hiện tại hoặc đăng ký một số ảo
  1. 2. Kết nối số của bạn với tài khoản kinh doanh Meta của bạn
  1. 3. Kết nối tài khoản WhatsApp API mới của bạn với respond.io
  1. 3. Kết nối tài khoản WhatsApp API mới của bạn với respond.io

Migrate WhatsApp API from another BSP to respond.io

  1. 1. Tắt xác thực 2 bước trong tài khoản Meta của bạn.
  1. 2. Thực hiện theo các bước đơn giản trong nền tảng respond.io để di chuyển tài khoản của bạn
  1. 3. Xác minh số của bạn và bạn đã sẵn sàng - bạn vẫn giữ số điện thoại, mẫu, liên hệ và lịch sử cuộc trò chuyện!

Thiết lập nhiều người dùng WhatsApp Business trong 3 bước

Điều duy nhất bạn cần là một máy tính hoặc điện thoại di động cho mỗi tác giả. Quy trình onboarding nhanh chóng và đơn giản và không cần sự trợ giúp từ một nhà phát triển. Bất kỳ ai cũng có thể làm được.

  1. 1. Sign up for a respond.io account
  • Bạn có thể bắt đầu với một bản dùng thử miễn phí trước khi chuyển sang gói lý tưởng của bạn.

2. Connect the WhatsApp Business API or the WhatsApp Business App

  • Dù bằng cách nào, chúng tôi cũng sẽ hướng dẫn bạn từng bước.
  1. 3. Add users to your respond.io Workspace
  • Sắp xếp chúng thành các đội khác nhau, quản lý các hạn chế của họ và bắt đầu thúc đẩy năng suất của tác giả.

Các câu hỏi thường gặp

WhatsApp Business với nhiều người dùng đề cập đến việc quản lý các cuộc trò chuyện với khách hàng theo nhóm. Trong khi ứng dụng WhatsApp Business chỉ cho phép một điện thoại và bốn thiết bị được liên kết, việc kết nối ứng dụng này với respond.io cho phép truy cập vào WhatsApp API và các tính năng của ứng dụng này, chẳng hạn như số lượng người dùng không giới hạn thông qua hộp thư đến được chia sẻ.

Phần tuyệt vời nhất là gì? Bạn không cần phải từ bỏ Ứng dụng — respond.io cho phép bạn sử dụng cả Ứng dụng WhatsApp Business và WhatsApp API trên cùng một số, do đó nhóm của bạn có thể làm việc cùng nhau một cách liền mạch trong khi bạn mở rộng quy mô.

Những câu chuyện thành công thực tế từ khách hàng

Tăng gấp 3 lần kết quả kinh doanh của bạn với respond.io 🚀